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Vista isn't functioning properly, claims it's no longer validated and fails to validate again. RRS feed

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    I bought a new computer from a retail store about 2 months ago and I had no problem validateing it when I first got it and all had been good up until about 2 days ago.

     

    Now the operating system just isn't working properly, error messages constantly pop up saying it isn't validated and that I may be suspect to counterfieting, this error box gives me a link to validate it but the validation always fails, all methods of fixing the problem given don't work. In addition to that I can't run system restore, I can't update vista, and I can't even boot from CD anymore. When I try to run vista update nothing shows up period. No box or errors or anything. System restore just shows an error saying it was unable to preform the Restoration and to try again later. Also every time the computer starts up it brings up an error message saying the computer failed to start up properly and to try boot from CD to fix the error. Which I can't do because when I try to boot from CD it only shows a background image and after that nothing happens. The computer still loads however if I just press the "Load windows normally" option.

     

    I assumed the problems may have been related to lack of validation preventing features from working, but I can't get validation to work. I've tried many solutions posted on these forums as well as the suggestions from the error link but every one came up with a variety of different errors. All the validation solutions related to using the command promt would bring up a variety of weird errors, some didn't seem to be excacly "normal".

     

    I also thought it may have been a virus causing all these problems since none of it seems normal at all... But I tried doing a full computer scan using an up to date Kaspersky anti-virus 7.0 and it found nothing.

     

    I'm confused what is happening and why none of these things are working... Outside of what I've mentioned the computer appears to be functioning perfectly. But I'm still worried that if I get a new problem I won't be able to fix it since I no longer have access to Updates, System restore, or booting from CD.

     

    I ran the Microsoft Genuine Advantage Diagnostic Tool which I had seen asked in numerous other forum posts and here are my results if it helps any. All these file mismatches in my dianogstic report look bad >.<. Has something very bad gone wrong?

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-3B9VD-TQT97-7KFFB
    Windows Product Key Hash: E2XHLuicoBzNAs6msCMbC4POBjc=
    Windows Product ID: 89578-OEM-7359675-94195
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {9EF48D53-D179-421E-88E8-16F331EA83D7}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_FCEE394C-459-80070005_025D1FF3-262-80070005_025D1FF3-170-80070005_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6000.16509]
    File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.5840.16389]
    File Mismatch: C:\Windows\system32\Slcext.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\advapi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6000.16525]
    File Mismatch: C:\Windows\system32\authz.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\msvcrt.dll[7.0.6000.16386]
    File Mismatch: C:\Windows\system32\samlib.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\ntdsapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\ws2_32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\nsi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\user32.dll[6.0.6000.16438]
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\msimg32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\powrprof.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\setupapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\oleaut32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\ole32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\shell32.dll[6.0.6000.16513]
    File Mismatch: C:\Windows\system32\shlwapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\version.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winmm.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\oleacc.dll[4.2.5406.0]
    File Mismatch: C:\Windows\system32\mmdevapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wtsapi32.dll[6.0.6000.16553]
    File Mismatch: C:\Windows\system32\regapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\crypt32.dll[6.0.6000.16425]
    File Mismatch: C:\Windows\system32\msasn1.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\userenv.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\secur32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\psapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\netrap.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wldap32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winbrand.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\iphlpapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6000.16512]
    File Mismatch: C:\Windows\system32\winnsi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6000.16512]
    File Mismatch: C:\Windows\system32\gpapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]
    File Mismatch: C:\Windows\system32\gpsvc.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winsta.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\nlaapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\ncrypt.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\bcrypt.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\mpr.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\credui.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\cryptui.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wintrust.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6000.16470]
    File Mismatch: C:\Windows\system32\dbghelp.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wininet.dll[7.0.6000.16575]
    File Mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\iertutil.dll[7.0.6000.16386]
    File Mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rtutils.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rasman.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rasdlg.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\mprapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\activeds.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\adsldpc.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\atl.dll[3.5.2284.0]
    File Mismatch: C:\Windows\system32\certcli.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winscard.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\netplwiz.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\urlmon.dll[7.0.6000.16575]
    File Mismatch: C:\Windows\system32\propsys.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\xmllite.dll[1.1.1002.0]
    File Mismatch: C:\Windows\system32\mlang.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\advpack.dll[7.0.6000.16575]
    File Mismatch: C:\Windows\system32\apphelp.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386]
    File Mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\devmgr.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0]
    File Mismatch: C:\Windows\system32\dwmapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winspool.drv[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\cscapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\windowscodecs.dll[6.0.6000.16493]
    File Mismatch: C:\Windows\system32\ntshrui.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\feclient.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\shdocvw.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\browseui.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\imm32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\msctf.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\duser.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16386_none_9ea0ac9ec96e7127\gdiplus.dll[5.2.6000.16386]
    File Mismatch: C:\Windows\system32\msrating.dll[7.0.6000.16386]
    File Mismatch: C:\Windows\system32\ieframe.dll[7.0.6000.16575]
    File Mismatch: C:\Windows\system32\msi.dll[4.0.6000.16386]
    File Mismatch: C:\Windows\system32\mshtml.dll[7.0.6000.16587]
    File Mismatch: C:\Windows\system32\msls31.dll[3.10.349.0]
    File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6000.16386_none_87e0cb09378714f1\comctl32.dll[5.82.6000.16386]
    File Mismatch: C:\Windows\system32\comdlg32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\printui.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\puiapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\hlink.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\imgutil.dll[7.0.6000.16386]
    File Mismatch: C:\Windows\system32\usp10.dll[1.626.6000.16386]
    File Mismatch: C:\Windows\system32\inetcomm.dll[6.0.6000.16545]
    File Mismatch: C:\Windows\system32\msoert2.dll[6.0.6000.16480]
    File Mismatch: C:\Windows\system32\ieui.dll[7.0.6000.16575]
    File Mismatch: C:\Windows\system32\efsadu.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\mfc42u.dll[6.6.8063.0]
    File Mismatch: C:\Windows\system32\odbc32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\oledlg.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\linkinfo.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\query.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6930.16386]
    File Mismatch: C:\Windows\system32\cabinet.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\scecli.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\w32topl.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rpchttp.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winhttp.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\ktmw32.dll[6.0.6000.16386]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9EF48D53-D179-421E-88E8-16F331EA83D7}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7KFFB</PKey><PID>89578-OEM-7359675-94195</PID><PIDType>3</PIDType><SID>S-1-5-21-854579596-4189245908-3475011092</SID><SYSTEM/><BIOS/><HWID>1B333507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>NEC   </OEMID><OEMTableID></OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

    Saturday, January 12, 2008 5:41 AM

Answers

  • Question
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    Hi Eregho,

     

      In your Diagnostic Report, I see that every Critical System File is Mismatched (meaning modified). This is extremely unlikely. A more reasonable explanation is that the System Catalog has become corrupt. The System Catalog contains the signature hash for each Critical System File and is used to confirm that a file has not been modified. But since the System Catalog is (most likely corrupt) Vista is getting bad information that all of it's system files are not valid.

     

     

     You can reinstall Vista. This is the fastest and simplest resolution to your issue. The drawback is that all infomation will me deleted from the computer. You would need to backup all importent documents, pictures, music and so on, to a removable storage device.

     

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, January 17, 2008 1:01 AM
  • Question
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    Hi Darin,

     

    Thanks for the response. I could probably reinstall vista, although I don't know how to go about doing it since when I try to boot from the vista DVD it brings up a blank screen and then nothing happens. But if reinstalling is the only solution I should be able to backup my files and do a complete format, I just don't know how to do one when I can't boot from DVD.

     

    I could also try using the tool you spoke about, I do have a basic understanding of using the command prompt but it's fairly limited. I'm not sure if it's enough to use the tool you spoke of but I can try.

     

    I'd like to give option 2 a try first however, I don't really want to format my computer unless it's completely nessacery.

     

    Edit: It's probably worth noting that like E_Gravely I can't access the control panel either.

    Friday, January 18, 2008 7:11 AM
  • Question
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    Hello all,

     

      If you are having problems reinstalling Vista:

     

    1) If your Vista came pre-installed on your computer when you bought it and it was built by a large computer manufacturer (Dell, HP so on) then you can use the Windows Restore process provided by the manufacturer. Each manufacturer does the process different, so please see the documentation that came with the computer or contact the computer manufacturer for assistance

     

    2) If your Vista was installed after the computer was bought (or if you built the computer yourself) please go to http://support.microsoft.com and contact Vista Support. (Vista Support usually supports install issues at no cost)

     

    Darin

     

    Friday, February 29, 2008 9:20 PM

All replies

  • Question
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    Hi Eregho,

     

      In your Diagnostic Report, I see that every Critical System File is Mismatched (meaning modified). This is extremely unlikely. A more reasonable explanation is that the System Catalog has become corrupt. The System Catalog contains the signature hash for each Critical System File and is used to confirm that a file has not been modified. But since the System Catalog is (most likely corrupt) Vista is getting bad information that all of it's system files are not valid.

     

     

     You can reinstall Vista. This is the fastest and simplest resolution to your issue. The drawback is that all infomation will me deleted from the computer. You would need to backup all importent documents, pictures, music and so on, to a removable storage device.

     

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, January 17, 2008 1:01 AM
  • Question
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    Hi Darin,

     

    My name is Eric and I'm having the exact same problems as Eregho.  I would like to re-install Vista as I've already backed up my pics and music but I can't access the control panel.  Its one of the functions I've lost.  Any ideas to help me out?  Thanks

     

    Friday, January 18, 2008 4:43 AM
  • Question
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    Hi Darin,

     

    Thanks for the response. I could probably reinstall vista, although I don't know how to go about doing it since when I try to boot from the vista DVD it brings up a blank screen and then nothing happens. But if reinstalling is the only solution I should be able to backup my files and do a complete format, I just don't know how to do one when I can't boot from DVD.

     

    I could also try using the tool you spoke about, I do have a basic understanding of using the command prompt but it's fairly limited. I'm not sure if it's enough to use the tool you spoke of but I can try.

     

    I'd like to give option 2 a try first however, I don't really want to format my computer unless it's completely nessacery.

     

    Edit: It's probably worth noting that like E_Gravely I can't access the control panel either.

    Friday, January 18, 2008 7:11 AM
  • Question
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    Glad I'm not alone with this. I have the exact same problem and quite frankly am sick and tired of all the nonsense re security.......  A new coomputer, and i am going to spend literally hours to days making it work right and probably just to have the system crash again at a later date!!! I have a 2000 mod year car that has 150,000 miles & has never failed to start, run, and has never "crashed" what's with windows?

     

    Ok, enough bitching, I'm about to start a fresh format & install the operating system all over again & load all my programs & data AGAIN. (Dear Microsoft, where do I send the bill for my time to do this?) 

     

    Oh yes, I'm running on a Toshiba p205-s6257 laptop that's about 4 months old an came with vista pre installed.

    Saturday, January 19, 2008 7:55 PM
  • Question
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    I'm having the same problem. My programs that go online are still working, but I can't just get online.

    Can you send me the tool you mentioned?

    Losing the info in my email program is going to really hurt my business.

    Is there any way to back up Windows Mail without opening it?

    I not very high-tech, but can follow directions well.

    Please let me know what contact info you need.

    Thanks!

    Thursday, February 7, 2008 3:55 PM
  • Question
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    Exact problem, however mine is related to the Volume Shadow Copy Service not working.  As a result, while the OS in general is working okay (I too bought my comp with Vista HomePremium pre-loaded) IE does not launch, nor does system restore, and several other system tools.  The error log indicates that the ACTIVEDS.dll is missing, however I cannot find any info to help either reinstall the shadow copy service, or restore the .dll... any thoughts or help is very much appreciated

     

    Product

    Microsoft® Volume Shadow Copy Service

    Problem

    Stopped working

    Date

    2/27/2008 8:12 PM

    Status

    Report Sent

    Problem signature

    Problem Event Name: APPCRASH

    Application Name: vssvc.exe

    Application Version: 6.0.6000.16386

    Application Timestamp: 4549b1da

    Fault Module Name: ACTIVEDS.dll

    Fault Module Version: 6.0.6000.16386

    Fault Module Timestamp: 4549bdc9

    Exception Code: c0000135

    Exception Offset: 00008fc7

    OS Version: 6.0.6000.2.0.0.768.3

    Locale ID: 1033

    Additional Information 1: 9d13

    Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8

    Additional Information 3: 9d13

    Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8

    Extra information about the problem

    Bucket ID: 356144468

    Friday, February 29, 2008 5:02 PM
  • Question
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    Hello all,

     

      If you are having problems reinstalling Vista:

     

    1) If your Vista came pre-installed on your computer when you bought it and it was built by a large computer manufacturer (Dell, HP so on) then you can use the Windows Restore process provided by the manufacturer. Each manufacturer does the process different, so please see the documentation that came with the computer or contact the computer manufacturer for assistance

     

    2) If your Vista was installed after the computer was bought (or if you built the computer yourself) please go to http://support.microsoft.com and contact Vista Support. (Vista Support usually supports install issues at no cost)

     

    Darin

     

    Friday, February 29, 2008 9:20 PM