locked
Wrong Poduct Key RRS feed

  • Question

  • I Bought a XP Pro cd from ebay and it says Wrong Product key when i type the key on the box

    the Key is

    *****-*****-*****-V9T29-TBBBG

    Friday, January 18, 2008 10:45 PM

Answers

  • Zach,

     

    Requesting Information for Piracy Case Submission 

     I would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.  Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include the following information if possible: 

     - Your product key for (Office or Windows)

    Please post the last 15 alpha/numeric characters of your product key

    -  Business location where purchased

    -  Business Address where purchased

    -  Phone number where purchased

    -  Point of Contact @ the Business (if you had any)

    -  If purchased on the internet please provide the website along with any details you may have.

    -  What alias was the individual using online?

    Usually this is prevalent with people who are selling software on auctions sites

    -  Provide us with your email address, telephone number and/or Cell number so we can reach you and provide you with   an update.

    -  Did you purchase the computer brand new, used, @ an auction, off the internet or how?

    Please provide the detailed information for the location.

    -  Is the computer a commercial built system or was the system custom built by a local shop?

    -- Please provide all the details.

    -  Do you have all the original software which was originally installed on the computer @ the time of purchase?

    - Last has the computer ever been turned in for repairs if so please provide detailed information as above? 

    If so please provide location details including webpage.

              Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after any changes you may have made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  I will work with you and provide this information you provide to my supervisor.  Please let us know if you would be willing to do this!!

     
     
    Thank you,
     
    Stephen Holm, MS
    Friday, January 18, 2008 11:26 PM

All replies

  • Zack,

     

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation.  Unfortunately, the product key used to install Windows XP Professional is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

       If you want to keep Windows XP Pro installed on the computer, then your best option is to participate in the Genuine Windows Offer and purchase a WGA Kit for $149 USD.  You will be emailed a Product Key that can be used immediately for your currently non- genuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and COA, which you can use to do a clean installation (recommended).

    Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and/or the Office Suite and let them know it is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Reporting piracy will assist[SAH1]  in stopping unscrupulous business practices.  Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.  

     

     
    Thank you,
     
    Stephen Holm, MS
    Friday, January 18, 2008 11:17 PM
  • I Dont have XP installed yet

    well i did at first but then i installed windows 2000 instead. So now i bought a new xp cd but i dont have the xp code and when i use ROCKxp to find the code on the disk it brings up the code i posted befor. and when i type that code in the product id when i install it. it says Invalid product ID
    Friday, January 18, 2008 11:24 PM
  • Zach,

     

    Requesting Information for Piracy Case Submission 

     I would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.  Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include the following information if possible: 

     - Your product key for (Office or Windows)

    Please post the last 15 alpha/numeric characters of your product key

    -  Business location where purchased

    -  Business Address where purchased

    -  Phone number where purchased

    -  Point of Contact @ the Business (if you had any)

    -  If purchased on the internet please provide the website along with any details you may have.

    -  What alias was the individual using online?

    Usually this is prevalent with people who are selling software on auctions sites

    -  Provide us with your email address, telephone number and/or Cell number so we can reach you and provide you with   an update.

    -  Did you purchase the computer brand new, used, @ an auction, off the internet or how?

    Please provide the detailed information for the location.

    -  Is the computer a commercial built system or was the system custom built by a local shop?

    -- Please provide all the details.

    -  Do you have all the original software which was originally installed on the computer @ the time of purchase?

    - Last has the computer ever been turned in for repairs if so please provide detailed information as above? 

    If so please provide location details including webpage.

              Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after any changes you may have made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  I will work with you and provide this information you provide to my supervisor.  Please let us know if you would be willing to do this!!

     
     
    Thank you,
     
    Stephen Holm, MS
    Friday, January 18, 2008 11:26 PM