locked
Key Update tool RRS feed

  • Question

  • When I try to run Key Update tool I get the following message.

    KeyUpatetool_enu.exe is not a valid Win32 application

     

     

    Saturday, September 22, 2007 5:12 AM

Answers

  • Windows Product Key Update Tool Instructions:  http://www.microsoft.com/genuine/selfhelp/PKUInstructions.aspx

     

    Note:  This tool only works with the 32-bit versions of Windows XP Professional or Home editions.

    Saturday, September 22, 2007 5:46 PM
    Moderator
  • Snotty,

     

         Have you tried contacting COMPUSA and explain the current situation? If not I would recommend contacting them. Here is there website located here:  http://www.compusa.com/. Please contact their customer service section and explain your situation. Not having the receipt may cause a problem. 

     

         Also curious has your machine been turned in for any maintenance and/or repairs after the initial operating system installation? There are situations which can cause Windows and Office to become non-genuine. Let me give one example. Have you taken your computer in for maintenance? Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     

     

          Sounds like your key is a Volume License Key (VLK).  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

    Please run the MGA diagnostic test so we may analyze your problem and provide you with a resolution and/or advice. The steps are below:

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


     

     

     

     

     

     

    Monday, September 24, 2007 6:32 PM

All replies

  • Windows Product Key Update Tool Instructions:  http://www.microsoft.com/genuine/selfhelp/PKUInstructions.aspx

     

    Note:  This tool only works with the 32-bit versions of Windows XP Professional or Home editions.

    Saturday, September 22, 2007 5:46 PM
    Moderator
  •  

    im also having a problem. when activating my windows xp pro this is what it .The product key found on this computer was issued to an organization that is no longer using the key.

    The Windows product key found on your computer is a Volume License Key (VLK). A VLK is typically licensed to an organization that wants to use multiple copies of Windows. When a VLK is reported as stolen or leaked, or the organization stops using the VLK, the VLK is blocked from passing validation.

    The product key used to install your copy of Windows was issued to an organization that is no longer using the key.

    P.S i bought my windows xp pro at comp usa.that has been two years ago.i have searched hight and low and i cant find my receite any where what can i do?please help!!.
       
     
     
    Monday, September 24, 2007 10:41 AM
  • Snotty,

     

         Have you tried contacting COMPUSA and explain the current situation? If not I would recommend contacting them. Here is there website located here:  http://www.compusa.com/. Please contact their customer service section and explain your situation. Not having the receipt may cause a problem. 

     

         Also curious has your machine been turned in for any maintenance and/or repairs after the initial operating system installation? There are situations which can cause Windows and Office to become non-genuine. Let me give one example. Have you taken your computer in for maintenance? Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     

     

          Sounds like your key is a Volume License Key (VLK).  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

    Please run the MGA diagnostic test so we may analyze your problem and provide you with a resolution and/or advice. The steps are below:

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


     

     

     

     

     

     

    Monday, September 24, 2007 6:32 PM