Purchased Notebook and invalid product key Help RRS feed

  • Question

  •  I purchased a Compaq 6710b and it came with Windows XP Pro installed.  I tried to use Windows Media Player and when I tried to validate it, not able to said that I might be a victim of counterfieting.  How do I resolve this?  I ran the MGA diag tool and below is the results.

    Diagnostic Report (1.7.0095.0):
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-WV37P-GC7V7-8GCXD
    Windows Product Key Hash: hdoM8R5BMEt2IoswUm6GA1Ma2J0=
    Windows Product ID: 76487-640-5401173-23554
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    ID: {CCB20C71-3767-45CF-B53A-FCA5ACFA6AB3}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: N/A, hr = 0x80096010
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: Yes
    WgaTray.exe Signed By: N/A, hr = 0x80096010
    WgaLogon.dll Signed By: N/A, hr = 0x80096010

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80096010
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.5512]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CCB20C71-3767-45CF-B53A-FCA5ACFA6AB3}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8GCXD</PKey><PID>76487-640-5401173-23554</PID><PIDType>1</PIDType><SID>S-1-5-21-1482476501-963894560-839522115</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 6710b (GF929AW#ABA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68DDU Ver. B.43</Version><SMBIOSVersion major="2" minor="4"/><Date>20071107000000.000000+000</Date></BIOS><HWID>793C3707018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65029</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7B346FE747BB70E</Val><Hash>PxJQkgQsrWdg+R2ep+lnGj0uQSQ=</Hash><Pid>81602-903-6966942-68864</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Friday, July 25, 2008 1:39 AM


All replies

  • According to your MGA report, both your installed copies of Windows XP and Office Enterprise 2007 are non-genuine.  I suggest you contact HP/Compaq and order their Recovery discs and then perform a "destructive" recovery operation in order to install a genuine version of Windows XP.

    HP and Compaq Desktop PCs -  Obtaining a Recovery CD or DVD set
    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Friday, July 25, 2008 2:30 AM
  • What is a "destructive" recovery operation?  I have tried to find a way to contact Microsoft and will keep looking.  I am not sure if I will have to purchase the full os for windows xp pro.  I might be better if I did.  I was also told that I could not use a oem xp cd as it was missing a hot key for the notebook.  I am not really sure he knows what he is spewing. Have you heard of this?  I would like to believe I am somewhat knowledgeable, and this is giving me fits.

    Thank you for the timely response and the information.
    Friday, July 25, 2008 4:11 AM
  • Sofoxie1,

    The HP website says your laptop could have come with any one of these operating systems:  
    Genuine Windows Vista® Business
    Genuine Windows Vista® Home Basic
    Genuine Windows Vista® Business with downgrade to Windows® XP Professional custom installed

    Look on the bottom of your Compaq to see if there is a Microsoft Certificate of Authenticity sticker.  If so, please let us know what computer manufacturer name is printed on it (we would expect it to read HP, Compaq, or maybe HPQ), and what Operating System is printed on it.  DO NOT post the Product Key printed on it!

    By the way, your have two Office suites installed on your computer.  As Carey noted, Office 2007 Enterprise is a nongenuine installation, but the good news is that your Office 2007 Home and Student is Genuine.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, July 25, 2008 1:55 PM
  • HP and Compaq Desktop PCs -  Performing an HP System Recovery in Windows XP
    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    • Marked as answer by StephenHolm Friday, July 25, 2008 10:05 PM
    Friday, July 25, 2008 3:14 PM