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Activate Windows program says that my Windows is activated, but MGAdiag says that my Windows is not. RRS feed

  • Question


  • I purchased a Sony Vaio from Fry's in 2004. I have installed previous versions of WGA and have been able to update my computer until today.
    The Microsoft Geunine Advantage notifier in the system tray lead me to the site which told me to activate windows.
    When I ran the Activate Windows program it said that my copy was already activated.
    However, according to the MGAdiag.exe program Windows is not activated. Therefore I am unable to validate my Windows.

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Windows Product Key: *****-*****-KX9HW-YM6W9-XHR2G
    Windows Product Key Hash: 8a+5HJJ0ZwuZ7+2DOTFIcn8INBM=
    Windows Product ID: 55277-OEM-2111907-00110
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: b614f17f-d95d-4e39-9a8f-363121919931
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-513-80004005_B4D0AA8B-530-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILLA.ORG\MOZILLA\MOZILLA.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\ntoskrnl.exe
    File Mismatch: c:\windows\system32\setupapi.dll
    File Mismatch: c:\windows\system32\syssetup.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>b614f17f-d95d-4e39-9a8f-363121919931</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-XHR2G</PKey><PID>55277-OEM-2111907-00110</PID><PIDType>2</PIDType><SID>S-1-5-21-4046372640-2094020750-4040362709</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>PCV-RS620G(UC)</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2001    </Version><SMBIOSVersion major="2" minor="3"/><Date>20040409000000.000000+000</Date><SLPBIOS>Sony Corporation,Sony Corporation</SLPBIOS></BIOS><HWID>FCB9306701846E52</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Sony Electronics Inc.</name><model>VAIO Computer</model></SBID><OEM/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57503</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>

    The COA says its for Windows XP Home Edition, with the manufacturer's name (Sony Corporation) in black lettering.
    Monday, March 19, 2007 5:37 PM

Answers

  • Hello Zaraki,

      Please try the 'Activate by Phone' method (listed below) If that doesn't work, I suggest contacting support, Product Activation issues should be at no charge.

    For XP Home: Go to http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=3219&gprid=37013
    For XP Pro: Go to http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=3518&gprid=185522


    How to activate Windows XP by phone
    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1. Click 'Start', point to 'All Programs', point to 'Accessories', point to 'System Tools', and then click 'Activate Windows'.
      Or, click the Windows Activation icon in the notification area (aka system Tray).
    2. Click Yes, I want to telephone a customer service representative to active Windows now.  
    3. Follow the steps in the Activate Windows by phone dialog box, and then click Next.
    4. When activation is completed and you receive the following message, click OK.
     "You have successfully activated your copy of Windows". 

     

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

    Monday, March 19, 2007 9:23 PM
  • Hello Zaraki,

      I would suggest re-calling the number and explaining that the Product Activation screen will not come up and that you require support to fix the issue. Remind them that the agents at the Telephone Activation are not trained in troubleshooting technical problems.

     You may also want to post your question in the Windows XP forum (http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx)

    The forum that you are currently in is for Windows Genuine Advantage and technical problems with Product Activation are outside my area of knowledge.

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    -------------------------------------------------------- 

     

    Monday, March 19, 2007 11:57 PM
  • I was able to resolve the problem with internet support.
    I ran these 2 commands using command prompt. (Start>Run>cmd)

    regsvr32 /u licdll.dll

    net stop winmgmt


    Then when I ran MGADiag.exe. It said my copy was genuine. After this I was unable to run the Activate Windows Program. After I restarted Windows the notification went away.

    Tuesday, March 20, 2007 6:33 PM

All replies

  • Hello Zaraki,

      Please try the 'Activate by Phone' method (listed below) If that doesn't work, I suggest contacting support, Product Activation issues should be at no charge.

    For XP Home: Go to http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=3219&gprid=37013
    For XP Pro: Go to http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=3518&gprid=185522


    How to activate Windows XP by phone
    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1. Click 'Start', point to 'All Programs', point to 'Accessories', point to 'System Tools', and then click 'Activate Windows'.
      Or, click the Windows Activation icon in the notification area (aka system Tray).
    2. Click Yes, I want to telephone a customer service representative to active Windows now.  
    3. Follow the steps in the Activate Windows by phone dialog box, and then click Next.
    4. When activation is completed and you receive the following message, click OK.
     "You have successfully activated your copy of Windows". 

     

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

    Monday, March 19, 2007 9:23 PM
  • I went to start, all programs, accessories, system tools, and the activate windows program was not there.
    However, when I run oobe/msoobe /a the Activate Windows program says
    "Windows is already activated. Click OK to exit." The only button to click is OK which closes the window.

    Therefore, I can't activate over the phone. I called the support people. At (866) 234-6020 and all they did was direct me back to the Telephone Activation.

    Monday, March 19, 2007 10:25 PM
  • Hello Zaraki,

      I would suggest re-calling the number and explaining that the Product Activation screen will not come up and that you require support to fix the issue. Remind them that the agents at the Telephone Activation are not trained in troubleshooting technical problems.

     You may also want to post your question in the Windows XP forum (http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx)

    The forum that you are currently in is for Windows Genuine Advantage and technical problems with Product Activation are outside my area of knowledge.

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    -------------------------------------------------------- 

     

    Monday, March 19, 2007 11:57 PM
  • I was able to resolve the problem with internet support.
    I ran these 2 commands using command prompt. (Start>Run>cmd)

    regsvr32 /u licdll.dll

    net stop winmgmt


    Then when I ran MGADiag.exe. It said my copy was genuine. After this I was unable to run the Activate Windows Program. After I restarted Windows the notification went away.

    Tuesday, March 20, 2007 6:33 PM