Genuine hologram sealed before install office ultimate 2007 already activated now reported as not genuine, why!?

All replies

• 

  

  1

  Sign in to vote

  Hello Nexus Digital,
  
  Here is a snippet of your mgadiag report:
  
  OGA Data-->
  Office Status: 108 Invalid VLK
  Microsoft Office Enterprise 2007 - 108 Invalid VLK
  Microsoft Office Ultimate 2007 - 101 Not Activated
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  
  The mgadiag report is telling us that you have two installations of Office on your Dell computer.  There is a nongenuine Volume Licensing edition of Office Enterprise 2007, and that installation was done with an Invalid Volume Licensing Key.  You also have a retail license installation of Office Ultimate 2007, but that is showing as not yet activated.
  
  The nongenuine installation of Office Enterprise 2007 is causing the nongenuine Notices to be displayed on your computer.
  
  Please try uninstalling Office Enterprise from the Control Panel>Programs applet.
  
  If you have already tried uninstalling Office Enterprise from the Programs applet, it seem that such uninstallation was not successful.  Could you try the automated Microsoft FixIt in this MS KB http://support.microsoft.com/kb/971179/ to see if it can get the job done?
  
  Assuming it does, upon completion, restart the computer twice.
  
  Then from the Start menu, go to Microsoft Office Ultimate 2007 and open Word.  At that point, the Activation Wizard should take over and help you automatically activate Office Ultimate 2007.
  
  If the Activation Wizard does not automatically start, click on the Office button>Word Options>Resources>Activate Office to start the Wizard, then activate online normally.
  
  After activation, restart the computer and visit www.micosoft.com/genuine and click on the Validate Office button to clear the OGA Notifier cache and to Valiate your retail license installation of Office Ultimate 2007.
  
  Finally, run Windows Updates to get all the Service Packs and updates for Office Ultimate 2007.
  
  Please come back here to let us know if the above steps worked for you :-)

  ---

  For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

  • Marked as answer by Carey FrischMVP Tuesday, October 13, 2009 3:25 PM
  • Unmarked as answer by Nexus Digital Wednesday, October 14, 2009 7:59 AM
  • Marked as answer by Darin Smith MS Thursday, October 15, 2009 7:42 PM
  • Unmarked as answer by Nexus Digital Friday, October 23, 2009 3:41 PM

  Tuesday, October 13, 2009 1:52 PM
• 

  

  0

  Sign in to vote

  Hey Dan
  
  First off thanks for the prompt reply
  Obviously your analysis is right however couple of issues now
  The regular uninstall of Enterprise failed as did the uninstall with Windows 7s recomended settings
  The Fix it gave the response "There is a proplem with this Windows Installer Package. A script required for this install to complete could not be run. Contact your support personnel or package vendor"
  Lastly I'm supremely concerned that I not only rip out this legacy version but also the genuine install of Ultimate which contains all my business info, emails and contacts. Do you think this will be an issue? Do I need to formally migrate in some way?
  
  Thanks again
  
  P
  

  Wednesday, October 14, 2009 7:57 AM
• 

  

  1

  Sign in to vote

  Hello Nexus Digital,
  
  If the automated FixIt was not successful, then the next thing to do is to follow the manual uninstallation steps in this MS KB article:  http://support.microsoft.com/kb/928218/
  
  Normally, uninstalling an Office suite does not affect Office documents on your computer or Outlook data, as long as you are saving documents and data to the default locations presented when the programs were installed.  However, if your documents and Outlook data are not otherwise backed up elsewhere, it's a wise thing just on General Principles to back up your documents and data, so I would enourage you to do so.

  ---

  For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

  Wednesday, October 14, 2009 2:09 PM
• 

  

  0

  Sign in to vote

  Still issues Dan,
  
  First off the article you pointed me too is Vista and pre, I'm using Windows 7 RTM Ultimate
  However figured out the differences.
  Haven't really had time before now to try out or replyr so appologies.
  I tryed again after yet another failed install of Office accounting Professional direct from MSDN! which I need as my accounts are due next week and I only have them in spreadsheet format.
  Failed to install Microsoft Application Error reporting LOL see (non existent) log for details
  Then I decided to take the pludge with this manual uninstall of office to try an fix once more
  First of there is no Enterprise listed in the installers just Ultimate and the various apps
  Next off I decided I would try unstalling one of the Office msi's as suggested
  Once again, on multiple attempts, unexpected (;)) error error code 2203 this time.
  
  Hope you can help mate
  
  Best
  
  P
  
  PS bizarrely even got an error when I tryed to unmark previous response as answer!
  
  
  

  Friday, October 23, 2009 3:40 PM
• 

  

  0

  Sign in to vote

  Hello Nexus Digital,
  
    Just to confirm, is your Non-Genuine issue resolved?
  
    If it is and the issue you are curremtly experiencing is related to install/uninstall of Office, (to receive better support) I recommend post the issue in one of the Office Newsgroups: http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx 
  
  Thank you,
  Darin MS

  • Proposed as answer by Darin Smith MS Friday, October 23, 2009 5:31 PM
  • Marked as answer by Darin Smith MS Friday, October 23, 2009 10:47 PM
  • Unmarked as answer by Nexus Digital Saturday, October 24, 2009 6:12 AM

  Friday, October 23, 2009 5:31 PM
• 

  

  0

  Sign in to vote

  I'm afraid not, The two seem to be interrelated However I will take your advice on this and visit those forums P

  Saturday, October 24, 2009 6:12 AM
• 

  

  0

  Sign in to vote

  Hello Nexus Digital,
  
  Your Office Ultimate 2007 is a retail license and therefore you are entitled to full support from Microsoft Product Support Services.
  
  Please visit the http://support.microsoft.com for your country (Aus), click on Product Solutions Centers and then find the links for the Office Solution Center.  One there, click on the "contact a support professional" links you will see on the page to get assistance with your Office Ultimate 2007 installation issue.

  ---

  For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

  Sunday, October 25, 2009 1:19 AM
• 

  

  0

  Sign in to vote

  Does the same go for the rest of us who bought a retail computer with Windows already installed?? Because I already followed instructions to use the cmd.exe and reboot 2x and im still having the same issue, was this do to and bugged update from Microsoft ( I noticed that a lot of forms are dated around Oct 16 2009 ).
  
  Diagnostic Report (1.9.0011.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Invalid License
  Validation Code: 50
  
  Cached Validation Code: 0x0
  Windows Product Key: *****-*****-8C6BG-C9BT2-3XDRY
  Windows Product Key Hash: oWta8ppfnmM4oKWopS821q1BPNs=
  Windows Product ID: 89576-OEM-7332141-00039
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6001.2.00010100.1.0.006
  ID: {4C6C6057-E4EF-4022-A5FD-5D2D63CFFED1}(1)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.7.59.1
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Business
  Architecture: 0x00000000
  Build lab: 6001.vistasp1_gdr.090302-1506
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6002.16398
  
  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 108 Invalid VLK
  Microsoft Office Professional Edition 2003 - 108 Invalid VLK
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Prompt
  Run ActiveX controls and plug-ins: Prompt
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{4C6C6057-E4EF-4022-A5FD-5D2D63CFFED1}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3XDRY</PKey><PID>89576-OEM-7332141-00039</PID><PIDType>2</PIDType><SID>S-1-5-21-809694240-547798467-3361602923</SID><SYSTEM><Manufacturer>BIOSTAR Group</Manufacturer><Model>TA790GXE</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080014 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090608000000.000000+000</Date></BIOS><HWID>B8333507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>9E56BA779307D00</Val><Hash>eEmTkPuMm4c9+bt+w3WZ56I7+Vc=</Hash><Pid>73931-640-9041356-57184</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="108"/><App Id="16" Version="11" Result="108"/><App Id="18" Version="11" Result="108"/><App Id="19" Version="11" Result="108"/><App Id="1A" Version="11" Result="108"/><App Id="1B" Version="11" Result="108"/><App Id="44" Version="11" Result="108"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.0.6001.18000
  Name: Windows(TM) Vista, Business edition
  Description: Windows Operating System - Vista, OEM_SLP channel
  Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 89576-00146-321-400039-02-1033-6000.0000-1692007
  Installation ID: 241004536601095804215050126475092674408111413345029823
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
  Partial Product Key: 3XDRY
  License Status: Notification
  Notification Reason: 0xC004F057.
  
  HWID Data-->
  HWID Hash Current: OAAAAAIABAABAAEAAgABAAAAAgABAAEA6GHwErygFT/C6A4/EDNU8mp1SKPy9Hf2IiNG+axWji4=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            060809        APIC1816
    FACP            060809        FACP1816
    HPET            060809        OEMHPET
    MCFG            060809        OEMMCFG
    OEMB            060809        OEMB1816
    SSDT            A M I         POWERNOW
  
  
  

  Sunday, October 25, 2009 5:25 AM
• 

  

  0

  Sign in to vote

  Hello xanax48,
  
  The Windows section of the mgadiag report is showing that your installation of Vista Business is nongenuine because of an "Invalid License."
  
  The partial product key of your Vista Business installation, 8C6BG-C9BT2-3XDRY, shows that this is a standard deployment product key for Hewlett Packard computers that come from HP with a Vista Business license preinstalled.  However, the mgadiag report shows that this installation of Vista is no longer installed on an HP computer, which is a violation of the Software Licensing Terms and that is why the Vista installation is no longer Genuine.
  
  In order to Get Genuine, you have to put this installation of Vista Business back onto the HP computer onto which it was first installed, or you have to purchase a new license for Vista Business.
  
  
  Here is the Office snippet of your mgadiag report:
  
  OGA Data-->
  Office Status: 108 Invalid VLK
  Microsoft Office Professional Edition 2003 - 108 Invalid VLK
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  
  Your current installation of Office Pro 2003 is a Volume Licensing edition of Office 2003 not authorized for sale to individuals, and it was installed with a Volume Licensing Key that was generated by a pirating program known as a "key generator" or keygen for short.  In other words, the Volume Licensing Product Key used to install this copy of Office was made up by a pirating program that generates Product Keys that can unlock software; this Product Key was never an official Product Key issued by Microsoft.
  
  IMO your first course of action should be to contact the seller of Office 2003 and inform them that you will be returning your software for a full refund because it is pirated software.  As an individual consumer, the seller should never have sold you a Volume Licensing edition of Office, and certainly should not have sold you any software with pirated "keygen" Product Keys.  DO NOT settle for getting another Product Key for Office that might work for a while---your seller has already cheated you once, why give them a second chance to cheat you again.
  
  Once you have received your refund, please purchase your Office software from a name-brand, reputable local or online store.
  
  If the above does not work out, you can review the Office Genuine Offer FAQ to see if you qualify for a discounted or complimentary copy of Office directly from Microsoft:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

  ---

  For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

  • Marked as answer by Darin Smith MS Tuesday, October 27, 2009 8:46 PM

  Sunday, October 25, 2009 11:55 PM