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new computer.. need to reinstall onecare to it how? RRS feed

  • Question

  • I was forced to buy a new computer bacause the motherboard went bad ,one of my problems is I had a subscription still had 5 months left on it and I have no disc  because it was lost and so when I renewed it the last time I just used the #'s on the box but ,I tried that with the new computer and it would not work..... so I just signed up for the90 day trial so at least my computer will be ok for now any way for someone can please help me ,I am still a little new at computers so can you explain it as simplely as possible? thank you

    Wednesday, March 26, 2008 5:33 PM

Answers

  • Sorry about the old PC...

     

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

     

    -steve

     

    Wednesday, March 26, 2008 6:36 PM
    Moderator

All replies

  • Sorry about the old PC...

     

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

     

    -steve

     

    Wednesday, March 26, 2008 6:36 PM
    Moderator
  • Thank you very much =  0 x

    Wednesday, March 26, 2008 7:04 PM