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  • Question

  • One Care is telling me I need to renew my supscription to stay protected but my subscription status says its good until April 2010. Can anyone advise me on how to correct this? Thanks
    Tuesday, May 26, 2009 4:34 PM

Answers

  • There are a few possibilities. Check to see that your computer date and time are set correctly. Does your subscription status show valid until April 2010 in the One Care main window or at billing.microsoft.com? If you had the One Care trial installed then purchased a subscription but failed to activate One Care you could see this message. If you open One Care and there is a "Subscribe" button, select it, and when asked for a Live ID enter the Live ID and password used to purchase your subscription and One Care will activate. If none of this helps please contact support. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90 
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Tuesday, May 26, 2009 6:05 PM
    Moderator