CRM 2013 Outlook Client Installation Error
Question
-
I am installing CRM 2013 Outlook client on Windows 7
when installation start it show Upgrade Now button and when i click on it after it show me a error message blewo
and Log file is here
14:33:28| Info| === Setup bootstrap logging started 12/3/2014 2:33:28 PM ===
14:33:28| Info| Bootstrap version: 6.0.0.302.
14:33:28| Info| User: Admin.
14:33:28| Info| Invoked with command line: "C:\CRM 2013 Outlook\SetupClient.exe"
14:33:28| Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\CRM 2013 Outlook
14:33:29| Info| System Memory: 8434597888 Bytes
14:33:29| Info| Initializing COM.
14:33:29| Info| Initialized COM.
14:33:30| Info| No pending reboot detected
14:33:30| Info| No reboot required
14:33:30| Info| Uninitializing COM.
14:33:30| Info| Uninitialized COM.
14:33:30| Info| Copying installer files to local directory:
14:33:30| Info| Package: C:\CRM 2013 Outlook\Client.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\Admin\AppData\Local\Temp\MSCRM_{B8E87BE0-4BD4-4F3D-B9B2-6B193EB03F31}" TARGETDIR="C:\Users\Admin\AppData\Local\Temp\MSCRM_{B8E87BE0-4BD4-4F3D-B9B2-6B193EB03F31}" ALLOWRUN=1
14:33:34| Error| Error 1618 reported by MsiInstallProduct
14:33:34| Error| Setup cannot proceed because an error occured while copying installer files to the local system: Another installation is already in progress. Complete that installation before proceeding with this install. (clientsetup.cpp:CCrmClientSetup::CopyInstallerFiles:887).
14:33:34| Error| Setup cannot proceed because an error occured while copying installer files to the local system: Another installation is already in progress. Complete that installation before proceeding with this install.
14:33:47| Info| === Setup bootstrap logging ended 12/3/2014 2:33:47 PM ===
14:33:47| Info| === Setup bootstrap logging started 12/3/2014 2:33:47 PM ===
14:33:47| Info| Bootstrap version: 6.0.0.302.
14:33:47| Info| User: Admin.
14:33:47| Error| Upgrade of Microsoft Dynamics CRM for Outlook failed.
14:38:55| Info| Clean up the BITS downloader.14:38:55| Info| Clean up the BITS downloader.
14:39:03| Info| === Setup bootstrap logging started 12/3/2014 2:39:03 PM ===
14:39:03| Info| Bootstrap version: 6.0.0.302.
14:39:03| Info| User: Admin.
14:39:03| Info| Invoked with command line: "C:\CRM 2013 Outlook\SetupClient.exe"
14:39:03| Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\CRM 2013 Outlook
14:39:04| Info| System Memory: 8434597888 Bytes
14:39:04| Info| Initializing COM.
14:39:04| Info| Initialized COM.
14:39:04| Info| No pending reboot detected
14:39:04| Info| No reboot required
14:39:04| Info| Uninitializing COM.
14:39:04| Info| Uninitialized COM.
14:39:04| Info| Copying installer files to local directory:
14:39:04| Info| Package: C:\CRM 2013 Outlook\Client.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\Admin\AppData\Local\Temp\MSCRM_{EC64DD53-0EB1-4F4B-A66F-F14445BA8B6E}" TARGETDIR="C:\Users\Admin\AppData\Local\Temp\MSCRM_{EC64DD53-0EB1-4F4B-A66F-F14445BA8B6E}" ALLOWRUN=1
14:39:10| Info| Loading bootstrap library C:\Users\Admin\AppData\Local\Temp\MSCRM_{EC64DD53-0EB1-4F4B-A66F-F14445BA8B6E}\ClientSetup.dll
14:39:10| Info| Microsoft Dynamics CRM for Outlook is not currently installed.
14:39:45| Info| === Setup bootstrap logging ended 12/3/2014 2:39:45 PM ===14:39:15| Info| Bootstrap version: 6.0.0.302.
14:39:15| Info| User: Admin.
14:39:15| Info| Initializing COM.
14:39:15| Info| Initialized COM.
14:39:15| Info| Current OS Version: 6.1.7600
14:39:15| Info| ServicePack:
14:39:15| Info| System Type: Workstation
14:39:16| Info| Suite Mask: 0x0100
14:39:17| Info| IsIeInstalled=1
14:39:17| Info| .NET version found is 4.5.50709.0
14:39:17| Info| IsDotNetInstalled=1
14:39:17| Info| IsInstallerInstalled=1
14:39:17| Info| Windows Installer found is 5.0
14:39:17| Info| CIsVcRedist10Installed=1
14:39:17| Info| VCRedist 10 with version 10.0.30319 is already installed
14:39:17| Info| CIsVc9RedistInstalled=1
14:39:17| Info| VCRedist 9 SP1 with version 9.0.30729.17 is already installed
14:39:17| Info| Initializing COM.
14:39:17| Info| Initialized COM.
14:39:18| Info| Uninitializing COM.
14:39:18| Info| Uninitialized COM.
14:39:18| Info| IsDrWatsonInstalled=1
14:39:18| Info| .NET version found is 4.5.50709.0
14:39:18| Info| IsDotNetInstalled=1
14:39:18| Info| IsInstallerInstalled=1
14:39:18| Info| Windows Installer found is 5.0
14:39:18| Info| IsSqlCe64BitInstalled=0
14:39:18| Info| Create the job key value BITSLocalTempDir in the registry.14:39:18| Info| Set the job key value BITSLocalTempDir as in the registry.
14:39:18| Info| Checking whether installer SSCERuntime_x64-*.exe is locally available
14:39:18| Info| Local package for Microsoft SQL Server Compact 4.0 Service Pack 1 not found
14:39:18| Info| Failed to find Microsoft SQL Server Compact 4.0 SP1 setup package sqlceSCERuntime.msi.
14:39:18| Info| FWLink defined for Microsoft SQL Server Compact 4.0 Service Pack 1: http://go.microsoft.com/fwlink/?LinkId=253118&clcid=0x409
14:39:18| Info| IsReportViewerControlInstalled=1
14:39:18| Info| IsGenevaInstalled=1
14:39:18| Info| CIsIDCRL64Installed=1
14:39:18| Info| CIsMSOIDCRL64Installed=1
14:39:18| Info| Getting MUI language id from registry Key.
14:39:19| Info| Patchfile target Product code: {0C524D20-1409-0060-8A9E-0C4C490E4E54}
14:39:19| Info| Patchfile target version: 6.0.0000.0302
14:39:19| Info| Patchfile target language: 1033
14:39:19| Info| Patchfile target upgrade code: {B9D53805-50DD-4898-8B87-1B2891471F5A}
14:39:23| Info| Patchfile passed validation checks.
14:39:23| Info| MSP file C:\CRM 2013 Outlook\Update\Client_KB2888948_amd64_1033.msp will be installed
14:39:23| Info| GetSIDOfLoggedOnUser: Starting
14:39:23| Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
14:39:23| Info| GetSIDOfLoggedOnUser: return code = 1314
14:39:23| Info| Using the following Language Pack msi - C:\CRM 2013 Outlook\MUISetup_1033_amd64.msi
14:39:23| Info| Initializing COM.
14:39:23| Info| Initialized COM.
14:39:23| Info| Initializing COM.
14:39:23| Info| Initialized COM.
14:39:23| Info| Get the job key value BITSLocalTempDir as from the registry.14:39:23| Info| Connect to BITS.
14:39:23| Info| Get the job key value BITSLocalTempDir as from the registry.
14:39:24| Info| Open the registry key value BITSLocalTempDir for the download job.
14:39:24| Info| Set the job key value BITSLocalTempDir as C:\Users\Admin\AppData\Local\Temp\MSCRM_{9B1DEB3F-EDBA-4C59-908D-33CD871777BC}.
14:39:24| Info| Find/create the local temporary directory C:\Users\Admin\AppData\Local\Temp\MSCRM_{9B1DEB3F-EDBA-4C59-908D-33CD871777BC}.
14:39:24| Info| Requesting download of Microsoft SQL Server Compact 4.0 Service Pack 1 installer from http://go.microsoft.com/fwlink/?LinkId=253118&clcid=0x409.
14:39:24| Info| Create the job key value SSCERuntime_x64-1033.exe in the registry.14:39:24| Info| Set the job key value SSCERuntime_x64-1033.exe as in the registry.
14:39:24| Info| Create a new job for file SSCERuntime_x64-1033.exe.
14:39:24| Info| Open the registry key value SSCERuntime_x64-1033.exe for the download job.
14:39:24| Info| Set the job key value SSCERuntime_x64-1033.exe as {A7C5D873-6E7A-432F-BB0A-D8E940685A46}.
14:39:24| Info| Set the job guid {A7C5D873-6E7A-432F-BB0A-D8E940685A46} in the registry.
14:39:24| Info| Add the file SSCERuntime_x64-1033.exe to the created job.
14:39:24| Info| Set MinimumRetryDelay to: 60 seconds.
14:39:24| Info| Set NoProgressTimeout to: 60 seconds.
14:39:24| Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.
14:39:24| Info| Create the notify interface.
14:39:24| Info| Register notify interface.
14:39:24| Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
14:39:24| Info| | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.14:39:25| Info| Start/resume the download job SSCERuntime_x64-1033.exe.
14:39:37| Info| Microsoft SQL Server Compact 4.0 Service Pack 1 downloaded to C:\Users\Admin\AppData\Local\Temp\MSCRM_{9B1DEB3F-EDBA-4C59-908D-33CD871777BC}\SSCERuntime_x64-1033.exe
14:39:37| Info| Prereq component installer will use downloaded installer for SSCERuntime_x64-*.exe.
14:39:37| Info| Installer path for Microsoft SQL Server Compact 4.0 Service Pack 1 set to C:\Users\Admin\AppData\Local\Temp\MSCRM_{9B1DEB3F-EDBA-4C59-908D-33CD871777BC}\SSCERuntime_x64-1033.exe
14:39:37| Info| Clean up the BITS downloader.14:39:37| Info| Uninitializing COM.
14:39:37| Info| Uninitialized COM.
14:39:37| Info| Installing Microsoft SQL Server Compact 4.0 Service Pack 1
14:39:37| Info| Log file: C:\Users\Admin\AppData\Local\Microsoft\MSCRM\Logs\sqlce.log
14:39:37| Info| Launching external process:
14:39:37| Info| CmdLine: <"C:\Users\Admin\AppData\Local\Temp\MSCRM_{9B1DEB3F-EDBA-4C59-908D-33CD871777BC}\SSCERuntime_x64-1033.exe" /i /q /LV* "C:\Users\Admin\AppData\Local\Microsoft\MSCRM\Logs\sqlce.log" /qn REBOOT=ReallySuppress>
14:39:38| Info| WorkingDir: <C:\Users\Admin\AppData\Local\Temp\MSCRM_{9B1DEB3F-EDBA-4C59-908D-33CD871777BC}>
14:39:44| Info| Installation of Microsoft SQL Server Compact 4.0 Service Pack 1 has completed. Exit code: 0. Result: Version installed: 4.0.8876.1
14:39:44| Info| Installing Language Pack
14:39:44| Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
14:39:44| Info| Installation of Language Pack has completed. Exit code: 0. Result: Version installed:
14:39:44| Info| Adding current MUI language id to registry Key.
14:39:44| Info| Uninitializing COM.
14:39:44| Info| Uninitialized COM.
14:39:44| Info| Uninitializing COM.
14:39:45| Info| Uninitialized COM.
14:40:16| Info| Clean up the BITS downloader.ted 12/3/2014 2:39:45 PM ===
14:39:45| Info| Bootstrap version: 6.0.0.302.
14:39:45| Info| User: Admin.
14:39:45| Error| Upgrade of Microsoft Dynamics CRM for Outlook failed.
14:40:16| Info| Clean up the BITS downloader.14:40:16| Info| Clean up the BITS downloader.
14:40:16| Info| === Setup bootstrap logging ended 12/3/2014 2:40:16 PM ===
14:44:19| Info| === Setup bootstrap logging started 12/3/2014 2:44:19 PM ===
14:44:19| Info| Bootstrap version: 6.0.0.302.
14:44:19| Info| User: Admin.
14:44:19| Info| Invoked with command line: "C:\CRM 2013 Outlook\SetupClient.exe"
14:44:19| Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\CRM 2013 Outlook
14:44:19| Info| System Memory: 8434597888 Bytes
14:44:19| Info| Initializing COM.
14:44:20| Info| Initialized COM.
14:44:20| Info| No pending reboot detected
14:44:20| Info| No reboot required
14:44:20| Info| Uninitializing COM.
14:44:20| Info| Uninitialized COM.
14:44:20| Info| Copying installer files to local directory:
14:44:20| Info| Package: C:\CRM 2013 Outlook\Client.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\Admin\AppData\Local\Temp\MSCRM_{D30D32AE-27CE-450D-9011-2F201485A0D5}" TARGETDIR="C:\Users\Admin\AppData\Local\Temp\MSCRM_{D30D32AE-27CE-450D-9011-2F201485A0D5}" ALLOWRUN=1
14:44:24| Info| Loading bootstrap library C:\Users\Admin\AppData\Local\Temp\MSCRM_{D30D32AE-27CE-450D-9011-2F201485A0D5}\ClientSetup.dll
14:44:24| Info| Microsoft Dynamics CRM for Outlook is not currently installed.
14:44:34| Info| Are you sure you want to cancel Microsoft Dynamics CRM for Outlook setup?, Question, Yes|No
14:44:34| Info| InputResult: No
14:44:46| Info| === Setup bootstrap logging ended 12/3/2014 2:44:46 PM ===14:44:35| Info| Bootstrap version: 6.0.0.302.
14:44:35| Info| User: Admin.
14:44:35| Info| Initializing COM.
14:44:35| Info| Initialized COM.
14:44:35| Info| Current OS Version: 6.1.7600
14:44:35| Info| ServicePack:
14:44:35| Info| System Type: Workstation
14:44:35| Info| Suite Mask: 0x0100
14:44:35| Info| IsIeInstalled=1
14:44:35| Info| .NET version found is 4.5.50709.0
14:44:35| Info| IsDotNetInstalled=1
14:44:35| Info| IsInstallerInstalled=1
14:44:35| Info| Windows Installer found is 5.0
14:44:36| Info| CIsVcRedist10Installed=1
14:44:36| Info| VCRedist 10 with version 10.0.30319 is already installed
14:44:36| Info| CIsVc9RedistInstalled=1
14:44:36| Info| VCRedist 9 SP1 with version 9.0.30729.17 is already installed
14:44:36| Info| Initializing COM.
14:44:36| Info| Initialized COM.
14:44:36| Info| Uninitializing COM.
14:44:36| Info| Uninitialized COM.
14:44:37| Info| IsDrWatsonInstalled=1
14:44:37| Info| .NET version found is 4.5.50709.0
14:44:37| Info| IsDotNetInstalled=1
14:44:37| Info| IsInstallerInstalled=1
14:44:37| Info| Windows Installer found is 5.0
14:44:37| Info| IsSqlCe64BitInstalled=0
14:44:37| Info| Get the job key value BITSLocalTempDir as C:\Users\Admin\AppData\Local\Temp\MSCRM_{9B1DEB3F-EDBA-4C59-908D-33CD871777BC} from the registry.14:44:37| Info| Prereq component installer will use downloaded installer for SSCERuntime_x64-*.exe.
14:44:37| Info| Installer path for Microsoft SQL Server Compact 4.0 Service Pack 1 set to C:\Users\Admin\AppData\Local\Temp\MSCRM_{9B1DEB3F-EDBA-4C59-908D-33CD871777BC}\SSCERuntime_x64-1033.exe
14:44:37| Info| IsReportViewerControlInstalled=1
14:44:37| Info| IsGenevaInstalled=1
14:44:37| Info| CIsIDCRL64Installed=1
14:44:37| Info| CIsMSOIDCRL64Installed=1
14:44:37| Info| Getting MUI language id from registry Key.
14:44:38| Info| Patchfile target Product code: {0C524D20-1409-0060-8A9E-0C4C490E4E54}
14:44:38| Info| Patchfile target version: 6.0.0000.0302
14:44:38| Info| Patchfile target language: 1033
14:44:38| Info| Patchfile target upgrade code: {B9D53805-50DD-4898-8B87-1B2891471F5A}
14:44:38| Info| Patchfile passed validation checks.
14:44:38| Info| MSP file C:\CRM 2013 Outlook\Update\Client_KB2888948_amd64_1033.msp will be installed
14:44:38| Info| GetSIDOfLoggedOnUser: Starting
14:44:38| Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
14:44:38| Info| GetSIDOfLoggedOnUser: return code = 1314
14:44:39| Info| Using the following Language Pack msi - C:\CRM 2013 Outlook\MUISetup_1033_amd64.msi
14:44:39| Info| Initializing COM.
14:44:39| Info| Initialized COM.
14:44:39| Info| Installing Microsoft SQL Server Compact 4.0 Service Pack 1
14:44:39| Info| Log file: C:\Users\Admin\AppData\Local\Microsoft\MSCRM\Logs\sqlce.log
14:44:39| Info| Launching external process:
14:44:39| Info| CmdLine: <"C:\Users\Admin\AppData\Local\Temp\MSCRM_{9B1DEB3F-EDBA-4C59-908D-33CD871777BC}\SSCERuntime_x64-1033.exe" /i /q /LV* "C:\Users\Admin\AppData\Local\Microsoft\MSCRM\Logs\sqlce.log" /qn REBOOT=ReallySuppress>
14:44:39| Info| WorkingDir: <C:\Users\Admin\AppData\Local\Temp\MSCRM_{9B1DEB3F-EDBA-4C59-908D-33CD871777BC}>
14:44:45| Info| Installation of Microsoft SQL Server Compact 4.0 Service Pack 1 has completed. Exit code: 0. Result: Version installed: 4.0.8876.1
14:44:45| Info| Installing Language Pack
14:44:46| Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
14:44:46| Info| Installation of Language Pack has completed. Exit code: 0. Result: Version installed:
14:44:46| Info| Adding current MUI language id to registry Key.
14:44:46| Info| Uninitializing COM.
14:44:46| Info| Uninitialized COM.
14:44:46| Info| Uninitializing COM.
14:44:46| Info| Uninitialized COM.
14:44:46| Info| === Setup bootstrap logging started 12/3/2014 2:44:46 PM ===
14:44:46| Info| Bootstrap version: 6.0.0.302.
14:44:46| Info| User: Admin.
14:44:46| Error| Upgrade of Microsoft Dynamics CRM for Outlook failed.
Muhammad Sohail
- Edited by sohail450 Wednesday, December 3, 2014 9:55 AM
