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Why my operating system is showing not genuine? RRS feed

  • Question

  • I bought a new acer Laptop with microsoft windows 7 with its original key, but after the laptop got serviced under warranty the issue of windows is not genuine came up.

    So I need to know why this had happaned and how to resolve this problem?

     

    Wednesday, January 18, 2012 4:43 AM

Answers

  •   In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    • Marked as answer by Darin Smith MS Tuesday, January 24, 2012 12:17 AM
    Wednesday, January 18, 2012 5:42 AM
    Answerer

All replies

  •   In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    • Marked as answer by Darin Smith MS Tuesday, January 24, 2012 12:17 AM
    Wednesday, January 18, 2012 5:42 AM
    Answerer
  • No reply from the Original Poster.

    Issue is assumed to be resolved.
    Darin MS
    Tuesday, January 24, 2012 12:17 AM