Hi,
My computer recently crashed and upon restarting I received an error message stating that my copy of Windows 7 is not genuine. I have the product key and confirmed that it is valid; however, it has been blocked for some reason. I contact HP (the manufacturer
and installer of Windows 7) on my computer and they wanted me to purchase a new version of Windows 7. I'm assuming that there is an easier solution than buying a whole new version of windows. Any assistance would be greatly appreciated. Diagnostic tool report
below:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070005
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
Other data-->
SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv4 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Insyde</Manufacturer><Version>F.09</Version><SMBIOSVersion major="2"
minor="6"/><Date>20100204000000.000000+000</Date></BIOS
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
Error: 0x46
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:11:2012 19:01
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
SLIC HPQOEM SLIC-MPC
The highlighted error message is the source of your problem - unfortunately it's not a very precise indicator, so it could take some time to identify properly.
Please run the following command from an Elevated Command Prompt window(1)
Copy and paste set of commands below into the window – once completed, hit the Enter Key to ensure that the last command has run (2)
REG QUERY HKU
REG QUERY HKU\S-1-5-20
REG QUERY HKU\S-1-5-20\Environment
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20"
Copy the whole output to your response(3) ;)
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so
hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
