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CRM2011/3: Outlook CRM Cient Issues with Dual Domain (trusted forest) RRS feed

  • Question

  • We currently have CRM2011 but are about to migrate to CRM2013 and then to CRM2015. We have a configuration issue that we not sure is supported and seek clarification from the community please.

    Our CRM deployment is working fine with the browser and Outlook CRM client on our single AD. Recently we have started allowing user within another AD to use our CRM. We have done this by setting up a bidirectional trust between the two domains.

    Users from the new domain can use CRM if we add their {domain}\{login} into the user entity by hand (the add multiple users feature cannot browser the trusted foreign domain).

    With the browser everything is fine, the new user from the foreign domain get straight in without needing to re-authenticate.

    However, we've not been able to install the Outlook CRM client for those users. Is this because they belong to another domain and the authentication is done differently to that of the browser.

    Is this scenario supported? Does it require Claims Authentication to get foreign Outlook User to connect?

    Any feedback gratefully received. 


    • Edited by lemonje Thursday, January 29, 2015 5:08 PM
    Thursday, January 29, 2015 5:05 PM