service pack 2 and hp

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  Please open a no-charge SP2 support request: https://support.microsoft.com/oas/default.aspx?ln=en-us&prid=3518&gprid=185522

   

  Thursday, March 20, 2008 6:43 PM

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  Would have been..submitted no-charge request for live chat..waited for email no notice...so I then checked on the status and it stated I had not requested a live chat..found other help on the net...thanks..

  Saturday, March 22, 2008 10:26 PM
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  Hey Dave,

   

  Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing.

   

  You may also consider self help options detailed below.  Please visit the Discussions in Windows Update Forum located here:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US  and post what exactly is causing the problem. This forum specializes with WU problems.

   

  1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem. Next I recommend visiting Windows Update Frequently Asked Questions located here:   http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwindows%2Fupdate%2Ffaq%2FDefault.asp .  

    Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:  

   

  1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

   

  2.       http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

   

   3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation:  http://support.microsoft.com/kb/943144

   

  4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

   

  5.      Windows Update Center:  http://support.microsoft.com/ph/6527

   

  Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

   

  Thank you :-)

   

  Stephen Holm

  WGA Forum Volunteer

  Tuesday, April 1, 2008 12:27 AM