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Unable to validate Windows XP Pro SP3 RRS feed

  • Question

  • I am currently unable to update my Windows XP Pro SP3 installation. This is from a Student Media pack, Part number: E85-03210.  I have other XP Pro installations that are not experienceing this issue. They were installed with OEM Software and Products.

    My Office Installation will not validate now, but I am updating that to 2007 soon.

    -----------------

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-VPXVW-FWJ84-JX7KT
    Windows Product Key Hash: 9Dh7yRclbwyoOyyyq7g4VXQUoZ8=
    Windows Product ID: 76487-016-7190981-22745
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {9003B296-CF5C-40F6-AECD-B976A3B7A4FA}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-85-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office OneNote 2003 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-587-80004005_025D1FF3-171-1_025D1FF3-85-80004005

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9003B296-CF5C-40F6-AECD-B976A3B7A4FA}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JX7KT</PKey><PID>76487-016-7190981-22745</PID><PIDType>0</PIDType><SID>S-1-5-21-1960408961-651377827-839522115</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20051102000000.000000+000</Date></BIOS><HWID>716B395701844E78</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57014</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55679</Pid><PidType>14</PidType></Product><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>70172-640-0000106-55003</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="3B" Version="11" Result="100"/><App Id="44" Version="11" Result="114"/><App Id="A1" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 



    Sunday, September 7, 2008 3:14 AM

Answers

  • Dear Steve Colburn,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently experiencing. First I wanted to let you know that your copy of Windows XP Pro comes up as Not Activated and as a Good/Genuine product. Second, we have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them.

    Right now, your computer has a Volume License (VL) edition of Microsoft Office Professional Edition 2003, Microsoft Office Project Professional 2003, and Microsoft Office OneNote 2003 identified. The installation was done with a now-blocked Volume License Key (VLK) located on line 2. VLKs are blocked by Microsoft at the request of the original product key holder for various reasons such as the product key was lost, stolen, compromised, misused, or expired. Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of Microsoft Office Professional Edition 2003, Microsoft Office Project Professional 2003, and Microsoft Office OneNote 2003 using that key than authorized.

    As a rule, VL editions of Microsoft Office Professional Edition 2003, Microsoft Office Project Professional 2003, and Microsoft Office OneNote 2003 should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Microsoft Office Professional Edition 2003, Microsoft Office Project Professional 2003, and Microsoft Office OneNote 2003 is an unauthorized installation.

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA).  The following websites will help determine the validity of your operating system as well as identify various COA’s.

    There are three ways operating systems are installed on systems which you as the customer purchase.

    Here is a quiz which provides pre-installation information for customers who purchased a PC with pre-installed software. See the following link:

    http://www.microsoft.com/resources/howtotell/ww/windows/quiz_coa.mspx

    Here is a link which will provide questions surrounding retail circumstances. Please read and answer them. You will be given an answer as to the validity of the retail version of software you purchased.  See the following link:

    http://www.microsoft.com/resources/howtotell/ww/windows/quiz_cd.mspx.

    Please read and answer the questions surrounding Volume Licensing. You will be given an answer about the validity of the Volume Licensing version of software recently purchased at the following link.  http://www.microsoft.com/resources/howtotell/ww/windows/quiz_vol.mspx

    If you have one, tell us about the Certificate of Authenticity (COA) for your copy of Windows.

    1. What edition/version of Windows XP is titled? Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/en/coa.mspx

    If this comes as a total surprise to you, please go back to where you purchased the installed Microsoft Office Professional Edition 2003, Microsoft Office Project Professional 2003, and Microsoft Office OneNote 2003 and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally Next, uninstall the non-genuine installation of Microsoft Office Professional Edition 2003, Microsoft Office Project Professional 2003, and Microsoft Office OneNote 2003 because there could be viruses pre-built into the counterfeit version of the software purchased.

    If you still believe your VLK is Genuine, please refer to the following steps to confirm either genuine or non-genuine status: 

     1) If you are a Microsoft Volume Licensing customer you should contact your Reseller and address the issue with them directly.

    2) Refer to this site for information concerning VLK’s. See the link below:

    http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG

     3) If your reseller did not keep a record of your key, and is unable to assist you or can no longer be contacted, please call the appropriate number here to confirm your Volume Licensing Agreement directly with Microsoft. The below Microsoft Volume Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:

     http://www.microsoft.com/licensing/resources/faq.mspx

    4) If you believe you have been sold counterfeit software you can provide Piracy information using the below link:

    http://www.microsoft.com/piracy/Reporting.mspx

    5) If your issue is still not resolved you may Purchase a copy of Windows XP or if you believe you have an existing valid Product Key and change the existing product key using the following MS Knowledge base article to change the VLK only. This will not work when trying to change the Blocked VLK to a Retail or OEM Product Key.

    http://support.microsoft.com/kb/328874/en-us

     6) If you are attempting to change the existing key to a valid OEM or Retail key please follow the repair installation outlined in this Microsoft Knowledge Base article:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

    A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit the following link click on Validate Windows. When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit. Here is the link:

    www.microsoft.com/genuine

    Thank you for visiting the Windows Genuine Advantage (WGA) program forums. 

    Rick, MS
     

    • Marked as answer by RickImAPC Monday, September 8, 2008 3:19 PM
    Monday, September 8, 2008 3:19 PM

All replies

  • Dear Steve Colburn,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently experiencing. First I wanted to let you know that your copy of Windows XP Pro comes up as Not Activated and as a Good/Genuine product. Second, we have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them.

    Right now, your computer has a Volume License (VL) edition of Microsoft Office Professional Edition 2003, Microsoft Office Project Professional 2003, and Microsoft Office OneNote 2003 identified. The installation was done with a now-blocked Volume License Key (VLK) located on line 2. VLKs are blocked by Microsoft at the request of the original product key holder for various reasons such as the product key was lost, stolen, compromised, misused, or expired. Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of Microsoft Office Professional Edition 2003, Microsoft Office Project Professional 2003, and Microsoft Office OneNote 2003 using that key than authorized.

    As a rule, VL editions of Microsoft Office Professional Edition 2003, Microsoft Office Project Professional 2003, and Microsoft Office OneNote 2003 should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Microsoft Office Professional Edition 2003, Microsoft Office Project Professional 2003, and Microsoft Office OneNote 2003 is an unauthorized installation.

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA).  The following websites will help determine the validity of your operating system as well as identify various COA’s.

    There are three ways operating systems are installed on systems which you as the customer purchase.

    Here is a quiz which provides pre-installation information for customers who purchased a PC with pre-installed software. See the following link:

    http://www.microsoft.com/resources/howtotell/ww/windows/quiz_coa.mspx

    Here is a link which will provide questions surrounding retail circumstances. Please read and answer them. You will be given an answer as to the validity of the retail version of software you purchased.  See the following link:

    http://www.microsoft.com/resources/howtotell/ww/windows/quiz_cd.mspx.

    Please read and answer the questions surrounding Volume Licensing. You will be given an answer about the validity of the Volume Licensing version of software recently purchased at the following link.  http://www.microsoft.com/resources/howtotell/ww/windows/quiz_vol.mspx

    If you have one, tell us about the Certificate of Authenticity (COA) for your copy of Windows.

    1. What edition/version of Windows XP is titled? Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/en/coa.mspx

    If this comes as a total surprise to you, please go back to where you purchased the installed Microsoft Office Professional Edition 2003, Microsoft Office Project Professional 2003, and Microsoft Office OneNote 2003 and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally Next, uninstall the non-genuine installation of Microsoft Office Professional Edition 2003, Microsoft Office Project Professional 2003, and Microsoft Office OneNote 2003 because there could be viruses pre-built into the counterfeit version of the software purchased.

    If you still believe your VLK is Genuine, please refer to the following steps to confirm either genuine or non-genuine status: 

     1) If you are a Microsoft Volume Licensing customer you should contact your Reseller and address the issue with them directly.

    2) Refer to this site for information concerning VLK’s. See the link below:

    http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG

     3) If your reseller did not keep a record of your key, and is unable to assist you or can no longer be contacted, please call the appropriate number here to confirm your Volume Licensing Agreement directly with Microsoft. The below Microsoft Volume Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:

     http://www.microsoft.com/licensing/resources/faq.mspx

    4) If you believe you have been sold counterfeit software you can provide Piracy information using the below link:

    http://www.microsoft.com/piracy/Reporting.mspx

    5) If your issue is still not resolved you may Purchase a copy of Windows XP or if you believe you have an existing valid Product Key and change the existing product key using the following MS Knowledge base article to change the VLK only. This will not work when trying to change the Blocked VLK to a Retail or OEM Product Key.

    http://support.microsoft.com/kb/328874/en-us

     6) If you are attempting to change the existing key to a valid OEM or Retail key please follow the repair installation outlined in this Microsoft Knowledge Base article:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

    A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit the following link click on Validate Windows. When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit. Here is the link:

    www.microsoft.com/genuine

    Thank you for visiting the Windows Genuine Advantage (WGA) program forums. 

    Rick, MS
     

    • Marked as answer by RickImAPC Monday, September 8, 2008 3:19 PM
    Monday, September 8, 2008 3:19 PM
  • So this message is caused by a poor version of Office and not the OS? I will uninstall office and reinstall the newly purchased copies. I would like a better understanding of why my PC shows the OS and the Office installation and not just the Office violation. Thanks.
    Monday, September 8, 2008 8:02 PM
  • Below is a new report that was generated after removing office from my system. This validation software is a pain in the ____. Please assist in this resolution.

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-VPXVW-FWJ84-JX7KT
    Windows Product Key Hash: 9Dh7yRclbwyoOyyyq7g4VXQUoZ8=
    Windows Product ID: 76487-016-7190981-22745
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {9003B296-CF5C-40F6-AECD-B976A3B7A4FA}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-85-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.8.31.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-587-80004005_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-171-1_025D1FF3-85-80004005

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9003B296-CF5C-40F6-AECD-B976A3B7A4FA}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JX7KT</PKey><PID>76487-016-7190981-22745</PID><PIDType>0</PIDType><SID>S-1-5-21-1960408961-651377827-839522115</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20051102000000.000000+000</Date></BIOS><HWID>716B395701844E78</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Thursday, September 18, 2008 10:56 PM
  • Hello Steve,

    Thank you for posting back. I've analyzed your Diagnostic information, as far as I can tell, at this point you are ready to telephone activate your PC. See the following instructions:

    Here is the Activation Wizard information.  Please follow the below guidance for telephone activation for activating Windows. 

    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1.

    Click Start,  All Programs, Accessories, System Tools, and then Activate Windows.

    Or, click the Windows Activation icon in the taskbar notification area next to the clock.

    2.

    Click Yes, I want to telephone a customer service representative to activate Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message:

    You have successfully activated your copy of Windows

    Then click OK.

    For more information on how to activate Windows XP see the following link:

    http://support.microsoft.com/kb/307890

    Also you may reference the following site for various telephone activation centers:

    http://support.microsoft.com/kb/326851

    Here is the website for international support and the contact information:

    http://www.microsoft.com/licensing/resources/vol/numbers.mspx

    After you finish the above steps please restart the computer and try to validate Windows again. See the following link:

     http://www.microsoft.com/genuine

    Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. We hope this information was helpful for you. 

    Rick, MS

    Thursday, September 18, 2008 11:15 PM
  • This is nice and all, but when i go to the Activate Windows dialog box i get no option for phone activation since I have already activated my copy of windows. This has been the case since I have started this process. Please advise next steps.

    Steve
    Friday, September 19, 2008 4:17 AM
  • Steve Colburn,

    Please refer to the links above in the telephone activation post to find a phone number for telephone activation. The answer you are looking for is there.

    Rick, MS
    Friday, September 19, 2008 3:54 PM