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unauthorised change was made to windows - need help

Question
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Hi, earlier on this summer I received this message and tried to find a solution online but had no luck. I have found it quite annoying how there was no email address for windows in order to ask the question but hey ho. I managed to run a system restore and it seemed to sort it out. I also tried to solve the problem online by validating the software but it just said that it doesn't appear to be "authentic". I know it is because I bought the software through Dell.
I have just started to receive this message again. I carried out the ' sfc /scannow ' on command prompt and it said that it identified some files but that they couldn't be repaired. I rebooted it twice but it hasn't done anything. I have just seen in another thread that Avast! can cause this problem but I'm not very techy and I don't know what to do. I use avast as my only virus protection and it is doing a good job so I would like to keep it. So, is it avast that is causing this problem? And if so, what should I do? Thanks
Lewis
Monday, September 12, 2011 11:28 AM
Answers
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"An Insect" wrote in message news:ec94c083-2643-4880-8034-71734901ed83...
Thanks Darin - I ran the diagnostic:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89583-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {BC63772D-D03C-484B-9A4F-6E88D53A4CB3}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000009
Build lab: 6001.vistasp1_ldr.101014-0432
TTS Error: K:20110912103411206-M:20110912120824855-
Licensing Data-->
C:\Windows\system32\slmgr.vbs(857, 9) (null): 0xC004D401
just as it finished i received the message again "an unauthorised blablabla". I hope you can help!
Lewis.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, September 13, 2011 6:12 PM
Tuesday, September 13, 2011 6:43 AMModerator -
"An Insect" wrote in message news:32533d3e-bedf-4a7d-9235-13c47431590f...
thanks for the information. would it be possible for me to remove avast, update my windows and then reinstall avast? i'm used to avast now and it does a very good job... i would prefer to stay with them if possible. thanks
Lewis
Some reports suggest that once Vista is properly updated, reinstalling Avast works fine – some reports suggest otherwise. Try it and see.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, September 13, 2011 6:12 PM
Tuesday, September 13, 2011 10:52 AMModerator
All replies
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Hello An Insect,
In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.
If you do not have access to the Start Button:
1) Login to Vista and click the option that brings up Internet Explorer.
2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
4) When the program runs, click the “Continue” button, then click the “Copy” button.
5) Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/c0adc649-5858-40aa-8b34-48cfc8e10f0b .
6) In a reply post, paste the Diagnostic Report.
Thank you,
Darin MSMonday, September 12, 2011 9:03 PM -
Thanks Darin - I ran the diagnostic:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89583-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {BC63772D-D03C-484B-9A4F-6E88D53A4CB3}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000009
Build lab: 6001.vistasp1_ldr.101014-0432
TTS Error: K:20110912103411206-M:20110912120824855-
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Lewis\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BC63772D-D03C-484B-9A4F-6E88D53A4CB3}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89583-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3191529829-2306345237-387998097</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="4"/><Date>20090717000000.000000+000</Date></BIOS><HWID>FA323507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>A34FFCCF409573A</Val><Hash>GToPGCz1jj0RuQTIWYGp0c2VWbk=</Hash><Pid>81602-925-0528931-68901</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 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
Licensing Data-->
C:\Windows\system32\slmgr.vbs(857, 9) (null): 0xC004D401
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: NAAAAAIAAQABAAIAAgABAAAAAgABAAEA6GFmaPrAEyvaM95zdg4oH43v8vRUbQLBrFZGyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
SLIC DELL WN09
SSDT PmRef CpuPm
just as it finished i received the message again "an unauthorised blablabla". I hope you can help!
Lewis.
Tuesday, September 13, 2011 12:03 AM -
"An Insect" wrote in message news:ec94c083-2643-4880-8034-71734901ed83...
Thanks Darin - I ran the diagnostic:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89583-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {BC63772D-D03C-484B-9A4F-6E88D53A4CB3}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000009
Build lab: 6001.vistasp1_ldr.101014-0432
TTS Error: K:20110912103411206-M:20110912120824855-
Licensing Data-->
C:\Windows\system32\slmgr.vbs(857, 9) (null): 0xC004D401
just as it finished i received the message again "an unauthorised blablabla". I hope you can help!
Lewis.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, September 13, 2011 6:12 PM
Tuesday, September 13, 2011 6:43 AMModerator -
thanks for the information. would it be possible for me to remove avast, update my windows and then reinstall avast? i'm used to avast now and it does a very good job... i would prefer to stay with them if possible. thanks
Lewis
Tuesday, September 13, 2011 9:30 AM -
"An Insect" wrote in message news:32533d3e-bedf-4a7d-9235-13c47431590f...
thanks for the information. would it be possible for me to remove avast, update my windows and then reinstall avast? i'm used to avast now and it does a very good job... i would prefer to stay with them if possible. thanks
Lewis
Some reports suggest that once Vista is properly updated, reinstalling Avast works fine – some reports suggest otherwise. Try it and see.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, September 13, 2011 6:12 PM
Tuesday, September 13, 2011 10:52 AMModerator