none
unauthorised change was made to windows - need help

    Question

  • Hi, earlier on this summer I received this message and tried to find a solution online but had no luck. I have found it quite annoying how there was no email address for windows in order to ask the question but hey ho. I managed to run a system restore and it seemed to sort it out. I also tried to solve the problem online by validating the software but it just said that it doesn't appear to be "authentic". I know it is because I bought the software through Dell.

    I have just started to receive this message again. I carried out the ' sfc /scannow '  on command prompt and it said that it identified some files but that they couldn't be repaired. I rebooted it twice but it hasn't done anything. I have just seen in another thread that Avast! can cause this problem but I'm not very techy and I don't know what to do. I use avast as my only virus protection and it is doing a good job so I would like to keep it. So, is it avast that is causing this problem? And if so, what should I do? Thanks

    Lewis

    Monday, September 12, 2011 11:28 AM

Answers

  • "An Insect" wrote in message news:ec94c083-2643-4880-8034-71734901ed83...

    Thanks Darin - I ran the diagnostic:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2

    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=

    Windows Product ID: 89583-OEM-7332157-00204

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010300.1.0.003

    ID: {BC63772D-D03C-484B-9A4F-6E88D53A4CB3}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000009

    Build lab: 6001.vistasp1_ldr.101014-0432

    TTS Error: K:20110912103411206-M:20110912120824855-

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(857, 9) (null): 0xC004D401

     

     

    just as it finished i received the message again "an unauthorised blablabla". I hope you can help!

    Lewis.

     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, September 13, 2011 6:12 PM
    Tuesday, September 13, 2011 6:43 AM
    Moderator
  • "An Insect" wrote in message news:32533d3e-bedf-4a7d-9235-13c47431590f...

    thanks for the information. would it be possible for me to remove avast, update my windows and then reinstall avast? i'm used to avast now and it does a very good job... i would prefer to stay with them if possible. thanks

    Lewis

     
    Some reports suggest that once Vista is properly updated, reinstalling Avast works fine – some reports suggest otherwise. Try it and see.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, September 13, 2011 6:12 PM
    Tuesday, September 13, 2011 10:52 AM
    Moderator

All replies

  • Hello An Insect,

     

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/c0adc649-5858-40aa-8b34-48cfc8e10f0b   .

    6)    In a reply post, paste the Diagnostic Report.

     

    Thank you,


    Darin MS
    Monday, September 12, 2011 9:03 PM
  • Thanks Darin - I ran the diagnostic:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2

    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=

    Windows Product ID: 89583-OEM-7332157-00204

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010300.1.0.003

    ID: {BC63772D-D03C-484B-9A4F-6E88D53A4CB3}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000009

    Build lab: 6001.vistasp1_ldr.101014-0432

    TTS Error: K:20110912103411206-M:20110912120824855-

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Lewis\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{BC63772D-D03C-484B-9A4F-6E88D53A4CB3}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89583-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3191529829-2306345237-387998097</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="4"/><Date>20090717000000.000000+000</Date></BIOS><HWID>FA323507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>A34FFCCF409573A</Val><Hash>GToPGCz1jj0RuQTIWYGp0c2VWbk=</Hash><Pid>81602-925-0528931-68901</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 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

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(857, 9) (null): 0xC004D401

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: NAAAAAIAAQABAAIAAgABAAAAAgABAAEA6GFmaPrAEyvaM95zdg4oH43v8vRUbQLBrFZGyg==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC DELL   WN09   

      FACP DELL   WN09   

      HPET DELL   WN09   

      MCFG DELL   WN09   

      SLIC DELL   WN09   

      SSDT PmRef CpuPm

     

    just as it finished i received the message again "an unauthorised blablabla". I hope you can help!

    Lewis.

    Tuesday, September 13, 2011 12:03 AM
  • "An Insect" wrote in message news:ec94c083-2643-4880-8034-71734901ed83...

    Thanks Darin - I ran the diagnostic:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2

    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=

    Windows Product ID: 89583-OEM-7332157-00204

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010300.1.0.003

    ID: {BC63772D-D03C-484B-9A4F-6E88D53A4CB3}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000009

    Build lab: 6001.vistasp1_ldr.101014-0432

    TTS Error: K:20110912103411206-M:20110912120824855-

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(857, 9) (null): 0xC004D401

     

     

    just as it finished i received the message again "an unauthorised blablabla". I hope you can help!

    Lewis.

     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, September 13, 2011 6:12 PM
    Tuesday, September 13, 2011 6:43 AM
    Moderator
  • thanks for the information. would it be possible for me to remove avast, update my windows and then reinstall avast? i'm used to avast now and it does a very good job... i would prefer to stay with them if possible. thanks

    Lewis

    Tuesday, September 13, 2011 9:30 AM
  • "An Insect" wrote in message news:32533d3e-bedf-4a7d-9235-13c47431590f...

    thanks for the information. would it be possible for me to remove avast, update my windows and then reinstall avast? i'm used to avast now and it does a very good job... i would prefer to stay with them if possible. thanks

    Lewis

     
    Some reports suggest that once Vista is properly updated, reinstalling Avast works fine – some reports suggest otherwise. Try it and see.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, September 13, 2011 6:12 PM
    Tuesday, September 13, 2011 10:52 AM
    Moderator