unauthorised change was made to windows - need help

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  Hello An Insect,

   

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

   

  If you do not have access to the Start Button:

  1)    Login to Vista and click the option that brings up Internet Explorer.

  2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

  3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

  4)    When the program runs, click the “Continue” button, then click the “Copy” button.

  5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/c0adc649-5858-40aa-8b34-48cfc8e10f0b   .

  6)    In a reply post, paste the Diagnostic Report.

   

  Thank you,

  ---

  Darin MS

  Monday, September 12, 2011 9:03 PM
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  Thanks Darin - I ran the diagnostic:

  Diagnostic Report (1.9.0027.0):

  -----------------------------------------

  Windows Validation Data-->

  Validation Status: Genuine

  Validation Code: 0

  Cached Online Validation Code: N/A, hr = 0xc004f012

  Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2

  Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=

  Windows Product ID: 89583-OEM-7332157-00204

  Windows Product ID Type: 2

  Windows License Type: OEM SLP

  Windows OS version: 6.0.6001.2.00010300.1.0.003

  ID: {BC63772D-D03C-484B-9A4F-6E88D53A4CB3}(1)

  Is Admin: Yes

  TestCab: 0x0

  LegitcheckControl ActiveX: Registered, 1.9.42.0

  Signed By: Microsoft

  Product Name: Windows Vista (TM) Home Premium

  Architecture: 0x00000009

  Build lab: 6001.vistasp1_ldr.101014-0432

  TTS Error: K:20110912103411206-M:20110912120824855-

  Validation Diagnostic: 

  Resolution Status: N/A

   

  Vista WgaER Data-->

  ThreatID(s): N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

   

  Windows XP Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  File Exists: No

  Version: N/A, hr = 0x80070002

  WgaTray.exe Signed By: N/A, hr = 0x80070002

  WgaLogon.dll Signed By: N/A, hr = 0x80070002

   

  OGA Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

  OGAExec.exe Signed By: N/A, hr = 0x80070002

  OGAAddin.dll Signed By: N/A, hr = 0x80070002

   

  OGA Data-->

  Office Status: 100 Genuine

  Microsoft Office Home and Student 2007 - 100 Genuine

  OGA Version: N/A, 0x80070002

  Signed By: N/A, hr = 0x80070002

  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

   

  Browser Data-->

  Proxy settings: N/A

  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

  Default Browser: C:\Users\Lewis\AppData\Local\Google\Chrome\Application\chrome.exe

  Download signed ActiveX controls: Prompt

  Download unsigned ActiveX controls: Disabled

  Run ActiveX controls and plug-ins: Allowed

  Initialize and script ActiveX controls not marked as safe: Disabled

  Allow scripting of Internet Explorer Webbrowser control: Disabled

  Active scripting: Allowed

  Script ActiveX controls marked as safe for scripting: Allowed

   

  File Scan Data-->

   

  Other data-->

  Office Details: <GenuineResults><MachineData><UGUID>{BC63772D-D03C-484B-9A4F-6E88D53A4CB3}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89583-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3191529829-2306345237-387998097</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="4"/><Date>20090717000000.000000+000</Date></BIOS><HWID>FA323507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>A34FFCCF409573A</Val><Hash>GToPGCz1jj0RuQTIWYGp0c2VWbk=</Hash><Pid>81602-925-0528931-68901</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

   

  Spsys.log Content: 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

   

  Licensing Data-->

  C:\Windows\system32\slmgr.vbs(857, 9) (null): 0xC004D401

   

  Windows Activation Technologies-->

  N/A

   

  HWID Data-->

  HWID Hash Current: NAAAAAIAAQABAAIAAgABAAAAAgABAAEA6GFmaPrAEyvaM95zdg4oH43v8vRUbQLBrFZGyg==

   

  OEM Activation 1.0 Data-->

  N/A

   

  OEM Activation 2.0 Data-->

  BIOS valid for OA 2.0: yes

  Windows marker version: 0x20000

  OEMID and OEMTableID Consistent: yes

  BIOS Information: 

    ACPI Table Name OEMID Value OEMTableID Value

    APIC DELL   WN09   

    FACP DELL   WN09   

    HPET DELL   WN09   

    MCFG DELL   WN09   

    SLIC DELL   WN09   

    SSDT PmRef CpuPm

   

  just as it finished i received the message again "an unauthorised blablabla". I hope you can help!

  Lewis.

  Tuesday, September 13, 2011 12:03 AM
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  "An Insect" wrote in message news:ec94c083-2643-4880-8034-71734901ed83...

  Thanks Darin - I ran the diagnostic:

  Diagnostic Report (1.9.0027.0):

  -----------------------------------------

  Windows Validation Data-->

  Validation Status: Genuine

  Validation Code: 0

  Cached Online Validation Code: N/A, hr = 0xc004f012

  Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2

  Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=

  Windows Product ID: 89583-OEM-7332157-00204

  Windows Product ID Type: 2

  Windows License Type: OEM SLP

  Windows OS version: 6.0.6001.2.00010300.1.0.003

  ID: {BC63772D-D03C-484B-9A4F-6E88D53A4CB3}(1)

  Is Admin: Yes

  TestCab: 0x0

  LegitcheckControl ActiveX: Registered, 1.9.42.0

  Signed By: Microsoft

  Product Name: Windows Vista (TM) Home Premium

  Architecture: 0x00000009

  Build lab: 6001.vistasp1_ldr.101014-0432

  TTS Error: K:20110912103411206-M:20110912120824855-

   

  Licensing Data-->

  C:\Windows\system32\slmgr.vbs(857, 9) (null): 0xC004D401

   

   

  just as it finished i received the message again "an unauthorised blablabla". I hope you can help!

  Lewis.

   

   

  E2F066B3-2517-41BC-8FAD-4C036F2F4AC8

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Marked as answer by Darin Smith MS Tuesday, September 13, 2011 6:12 PM

  Tuesday, September 13, 2011 6:43 AM

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  thanks for the information. would it be possible for me to remove avast, update my windows and then reinstall avast? i'm used to avast now and it does a very good job... i would prefer to stay with them if possible. thanks

  Lewis

  Tuesday, September 13, 2011 9:30 AM
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  "An Insect" wrote in message news:32533d3e-bedf-4a7d-9235-13c47431590f...

  thanks for the information. would it be possible for me to remove avast, update my windows and then reinstall avast? i'm used to avast now and it does a very good job... i would prefer to stay with them if possible. thanks

  Lewis

   

  Some reports suggest that once Vista is properly updated, reinstalling Avast works fine – some reports suggest otherwise. Try it and see.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Marked as answer by Darin Smith MS Tuesday, September 13, 2011 6:12 PM

  Tuesday, September 13, 2011 10:52 AM

  Moderator