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Windows 7 not genuine, built 7601 error, been fine for 20 months or so... RRS feed

  • Question

  • Hey,

    I've had my dell inspiron 1525 for nearly two years now and everything has been fine, until this morning. I woke up, flicked on my computer and as with most other people in this thread I had the dreaded "windows 7 may not be genuine" error. I've never had this error before and I bought this from Currys, it was pre-installed with Windows 7 home premium and was fine last night.

    Heres the diagnostic report:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

    Windows Product ID: 00359-OEM-8992687-00095

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {1AACC885-EF00-4198-BA73-E2BD8F32020A}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Word 2007 - 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    Microsoft Office Home and Student 2007 - 101 Not Activated

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-7001_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Reiss\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{1AACC885-EF00-4198-BA73-E2BD8F32020A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3061233173-994572367-2084363787</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20091023000000.000000+000</Date></BIOS><HWID>70993407018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-001B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Word 2007</Name><Ver>12</Ver><Val>BCD72299F752D86</Val><Hash>068lO0ay6rs9LAvgHDhjVT63wL4=</Hash><Pid>89407-707-6552566-63178</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65399</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>18CF9067091712</Val><Hash>QS3dkU6pOwHru0YV+WhQj1T10R4=</Hash><Pid>81602-905-3917994-68288</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.

    Error: 0xC004F012 

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 10:22:2011 14:43

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqhm3eCf2jMsLHYOKB9Ubf60Zs1Gyg==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC DELL   WN09   

      FACP DELL   WN09   

      HPET DELL   WN09   

      MCFG DELL   WN09   

      SLIC DELL   WN09   

      SSDT PmRef CpuPm

     

    Hope that helps :)

    Wednesday, December 21, 2011 5:16 PM

Answers

  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS

    Tuesday, April 24, 2012 7:00 PM

All replies

  • "Freezeice" wrote in message news:c0b53737-dce5-472a-8e3b-dbb014be6d31...

    Hey,

    I've had my dell inspiron 1525 for nearly two years now and everything has been fine, until this morning. I woke up, flicked on my computer and as with most other people in this thread I had the dreaded "windows 7 may not be genuine" error. I've never had this error before and I bought this from Currys, it was pre-installed with Windows 7 home premium and was fine last night.

    Heres the diagnostic report:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

    Windows Product ID: 00359-OEM-8992687-00095

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Word 2007 - 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

     

    Other data—>

    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20091023000000.000000+000</Date></BIOS

     

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.

    Error: 0xC004F012 

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001 Hope that helps :)

     
    The news is not good, I’m afraid
    This error message has proved impossible to fix without a repair install of the OS – at least so far as I am aware.
    However, it may help to check out the HD and file system....
    The best thing to start with is probably a basic chkdsdsk and sfc.....
    running CHKDSK and SFC
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
    If the Notification is still present,
    try recreating the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    reboot
    You may be asked to enter the Key, or re-activate (or both)

    Run MGADiag again, and post the report, together with details of any error messages encountered.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, December 27, 2011 11:11 PM
    • Unmarked as answer by Freezeice Monday, April 16, 2012 2:24 PM
    Thursday, December 22, 2011 10:23 AM
    Moderator
  • Okay that seems like it will take some time, I'll get onto it as soon as I can, thanks for your help!
    Friday, December 23, 2011 12:29 PM
  • Okay, sorry about the very very late reply, I have had no time to do all of this due to a lot of work on right now. But the problem is still persisting, I followed your instructions but to no avail.

    The first error I got was with the SFC/SCANNOW which was: 

    Then at the end, I was asked to re put in my product key which I did and this error came up (as it has every other time I have tried to type it in):

    An MGADiag will follow...

    Monday, April 16, 2012 2:27 PM
  • Edit: this may be of help to you: 

    Here's the report, (note the windows product key seems to have changed as I have tried using some of my friends codes. I put them into anytime upgrade hoping this would do something but it did not help..)

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 55041-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {1AACC885-EF00-4198-BA73-E2BD8F32020A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Reiss\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1AACC885-EF00-4198-BA73-E2BD8F32020A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>55041-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-3061233173-994572367-2084363787</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20091023000000.000000+000</Date></BIOS><HWID>70213E07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012 

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:14:2012 13:48
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAIAAQABAAIAAQABAAAAAgABAAEAeqhm3anC4J/aMywsdg4oH6nWVG3+tGbNRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   WN09   
      FACP DELL   WN09   
      HPET DELL   WN09   
      MCFG DELL   WN09   
      SLIC DELL   WN09   
      SSDT PmRef CpuPm


    • Edited by Freezeice Monday, April 16, 2012 2:36 PM
    Monday, April 16, 2012 2:30 PM
  • I started having the same problem with mine a couple of days ago.  Had my PC for 2 years now & Windows was loaded when I bought it.  All of this is confusing to me, as I'm a PC novice.  Any luck with yours?
    Monday, April 16, 2012 2:56 PM
  • I started having the same problem with mine a couple of days ago.  Had my PC for 2 years now & Windows was loaded when I bought it.  All of this is confusing to me, as I'm a PC novice.
    Monday, April 16, 2012 3:19 PM
  • No luck with mine as of yet, awaiting a reply on here :)
    Monday, April 16, 2012 4:03 PM
  • @BobLinMac

    Please observe announcements 1 and 2 at the top of this forum page and post in your own thread.

      Most Non-Genuine issue look the same regardless of the true underlying cause. So to help minimize the confusion caused by troubleshooting multiple different issues, we ask that all users creat their own thread for thier own specific issue.

      In other words, please do not post "Me Too" messages in other people's threads.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Monday, April 16, 2012 4:22 PM
    Answerer
  • You are ONLY entitled to use the Product Keys that came with the computer - either the OEM_SLP Key that it shipped wit, or the COA_SLP Key on the COA sticker on the machine's case.

    ANY other key will either be decalred invalid, or will make the original installation for that Key invalid.

    PLEASE revert back to the original Keys, and post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, April 16, 2012 7:57 PM
    Moderator
  • How would I add in the original key? It will not allow me to re-add a key into windows anytime upgrade.
    Tuesday, April 17, 2012 6:34 PM
  • Restore the original copy of Windows that came with your computer.  You can order the recovery disks from Dell. 

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Tuesday, April 17, 2012 6:39 PM
    Answerer
  • This is the first time you've mentioned Anytime Upgrade.

    The Key in use is for Home Premium - and is the one I would have expected in this system

    Your computer is of a specification which normally comes with Home Premium - are you saying that it didn't?

    If so, what is the OS on the COA sticker??

    What type of Anytime Upgrade did you get??


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, April 17, 2012 6:41 PM
    Moderator
  • I was not planning on upgrading it, but as nothing was working I thought it might be worth a try. But it didn't work. This error just came up one day, I have the OEM key for the windows 7 home premium from the back of my battery. But when I type this code in I still get "0x80070057
    the parameter is incorrect".

    The computer came with Home Premium, and then this error came up, which I am still trying to fix. The anytime upgrade was just a last ditch effort on my behalf to get my system to work.

    • Edited by Freezeice Wednesday, April 18, 2012 1:37 PM
    Wednesday, April 18, 2012 1:31 PM
  • An Anytime Upgrade cannot possibly work in a non-genuine system - the first thing it does is validate the current install and back out if it doesn't pass.

    I missed this earlier:-

    when you attempted the Licensing Store recreation, you were in an Elevated Command Prompt - but the  prompt itself was of the kind that is usually only seen in user-level CP windows (C:\Users\<username>), rather than the more normal C:\Windows\System32. Is that deliberate on your part? If not, it may indicate the action of malware.

    Also, the recreation failed because either the tokens.bar file already existed (meaning that this fix has previously been applied), or the original tokens.dat file was missing.

    We need to find out which (and possibly why), so please run the following commands

    DIR C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\tokens.dat

    post the results.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, April 18, 2012 1:58 PM
    Moderator
  • Here's the results I get:

    Wednesday, April 18, 2012 7:09 PM
  • Interesting - that shows that the file was replaced on the 13th April - before you started this part of the thread.

    It also shows that the system is missing the file permissions for the current user - which it should have.

    I've seen a few of these permissions problem later - normally elsewhere - but never got to the bottom of what caused it.

    I'll need to think on this - unless you want to go to WGA support for direct assistance from MS.

    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the
    problem without a repair install of the OS - it would be useful for future
    reference!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, April 18, 2012 7:23 PM
    Moderator
  • Okay then I'll get onto the live chat and try and get back to you!
    Wednesday, April 18, 2012 7:57 PM
  • "Freezeice" wrote in message news:2fe15b02-c9fb-4457-befb-3d44b402ae1d...
    Okay then I'll get onto the live chat and try and get back to you!
     
    Good luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 18, 2012 8:00 PM
    Moderator
  • I have just finished talking to someone. They told me my key is genuine but it has not been validated. But they could not help me to validate it and I have to call the dedicated PC safety team although they're closed right now! 

    Is there any way to validate it by myself? I cannot get the call to activate window up on my computer in any way.

    Wednesday, April 18, 2012 8:22 PM
  • That is the most daft thing I've heard for a while!

    for validation  go here....

    www.microsoft.com/genuine/validate

    Then phone them back and point them at this thread.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, April 18, 2012 8:26 PM
    Moderator
  • The validation link is http://www.microsoft.com/genuine/validate/

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Wednesday, April 18, 2012 8:28 PM
    Answerer
  • That won't work for me, it just tells me to buy new software, I haven't put in a code though.
    Wednesday, April 18, 2012 8:35 PM
  • Make sure you are using IE.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Wednesday, April 18, 2012 8:39 PM
    Answerer
  • Chrome works for me :) - it downloads another genuine check update, and hten proceeds normally

    I don't have FireFox installed here (thought I did!) to test/check


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, April 18, 2012 8:51 PM
    Moderator
  • Sorry I didn't reply last night, I restarted my computer and then it wouldn't boot up at all. Has just taken me 20 minutes to load up this page, for some reason my computer has gotten really really slow, attempting to validate via IE now :)

    EDIT: the same thing comes up that did with Chrome, I tried to delete my history and re try but it was exactly the same.

    • Edited by Freezeice Thursday, April 19, 2012 4:35 PM
    Thursday, April 19, 2012 4:32 PM
  • "Freezeice" wrote in message news:8de64347-9278-48b2-90c9-93bfdc79decf...

    Sorry I didn't reply last night, I restarted my computer and then it wouldn't boot up at all. Has just taken me 20 minutes to load up this page, for some reason my computer has gotten really really slow, attempting to validate via IE now :)

    EDIT: the same thing comes up that did with Chrome, I tried to delete my history and re try but it was exactly the same.

    I can't help but suspect either hardware problems or a malware infestation.
    You may be best to either reformat and reinstall, or take the machine to a reputable local repairer (NOT a big-box store!) for evaluation and repair.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, April 19, 2012 4:44 PM
    Moderator
  • Ive ran kaspersky and malwarebytes and they found nothing, trying to get my way through the microsoft phone boards... 

    Edit: managed to get through, told the person my problem, but then he told me they were closed and to call back another time, slight problem as I am not at home when they are supposedly open.

    • Edited by Freezeice Thursday, April 19, 2012 4:53 PM
    Thursday, April 19, 2012 4:47 PM
  • "Freezeice" wrote in message news:f2d09f46-c78f-4d98-8bd7-5676ee5c59bc...

    Ive ran kaspersky and malwarebytes and they found nothing, trying to get my way through the microsoft phone boards...

    Edit: managed to get through, told the person my problem, but then he told me they were closed and to call back another time, slight problem as I am not at home when they are supposedly open.

    <ggrrrrr>
    Darin (the forum 'owner') may have a better way to get to an effective response from CS - unfortunately, I don't.
     
    Hopefully he'll see this comment, and respond tonight - otherwise I'll try and get one for you before the weekend.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, April 19, 2012 8:45 PM
    Moderator
  • Where are you located freezeice? US support is open 24hour (or it was last I checked).


    Darin MS


    Thursday, April 19, 2012 10:21 PM
  • That won't work for me, it just tells me to buy new software, I haven't put in a code though.

    In addition, in the above screenshot, it actually says that it repaired an activation exploit and that you must activate to complete the process.  Below that, it gives you TWO options, the 'Buy Genuine' tab OR the 'Troubleshoot' tab.  What happened when you clicked the Troubleshoot tab?

    Darin MS



    Thursday, April 19, 2012 10:25 PM
  • Also - it would be interesting to see a new MGADiag report, as obviously, the validation would have changed some of the data.

    So - at least some of the 4012 errors are caused by a Loader??


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, April 20, 2012 10:58 AM
    Moderator
  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS

    Tuesday, April 24, 2012 7:00 PM