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Can't install MS FixitCenter RRS feed

  • Question

  • Hello,

    During installation I receive the following:

    "An unexpected error has occurred. Setup cannot continue. Please close and try again"

    "Error: Access is denied."

    I tried disabling firewall and antivirus (and of course rebooting several times), this didn't help

    Please advise - thank you

    Wednesday, December 22, 2010 3:22 PM

All replies

  • Dear customer,

             Thank you for taking an interest in Microsoft Fix it Center (Beta). I am sorry to hear about the problem you encountered when run the Fix it Center application. To help you solve your issue,we need find the root cause. May I know which version of OS are you use Win7/Vista/Xp/Other? Is your computer 32bit or 64bit? Thanks. 


    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Yan Jun

    Thursday, December 23, 2010 3:05 AM
  • Hello Yan,

    I use win XP SP3. My computer is 32 bit.

    Thursday, December 23, 2010 4:11 PM
  • Dear Customer,

          Thanks for your feedback.  Could you please refer below steps provide us some event logs informations? 

                1. Control panel -> Administrative Tools -> Open Event Viewer

                2. Event Viewer -> Windows Logs -> Applications

        After you select this section and please note to source content, if you find any error/warning about "fix it center/matsvc" please provide to us.

    Thanks and Merry Christmas! 

     

     


    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Yan Jun

    Friday, December 24, 2010 5:23 AM
  • Merry Christmas, Yan!

    I did as your instruction but I did not find any error/warning about "fix it center/matsvc".

    Friday, December 24, 2010 11:49 AM
  • Dear customer,

       I'm sorry for delay. Thanks for your feedback. According to your above describe and error message "Access is denied". I guess it  is may network proxy related. Could you please try below steps: 

         1. Control Panel -> All Control Panel Items -> Administrative Tools -> Services

         2. Right click "Microsoft Automation Troubleshooting Service" and select "Properties"

         3. On Tab "Log on" Select "Local System" instead of "This account" and check the "Allow the service to interact with desktop". 

    Hope this helps.  Looking forward to your reply. Thanks.   Merry Christmas & Happy New Year!  :)

    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Yan Jun

    Sunday, December 26, 2010 4:54 AM
  • Hi, Yan

    When I click Services I receive the following:

    "One more ActiveX controls could not be displayed because either:

    1) Your current security settings prohibit running ActiveX on this page, or

    2) You have blocked a publisher of one of the controls.

    As a result, the page might not display correctly."

    Please help me!

    Thank and Happy New Year!

     

     

    Monday, December 27, 2010 2:06 PM
  • Dear Customer,

          Thanks for your feedback.  Could you please refer below steps provide us some event logs informations? 

                1. Control panel -> Administrative Tools -> Open Event Viewer

                2. Event Viewer -> Windows Logs -> Applications

         After you select this section and please note to source content, if you find any error/warning about "fix it center/matsvc" please provide to us.

    Thanks and Merry Christmas! 

     


    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Yan Jun

    hello there , I know i was not the one who started the question but I do have the same problem and I did everything you said and i found two errors and two warnings.
     
    - < Event xmlns =" http://schemas.microsoft.com/win/2004/08/events/event " >
    - < System >
      < Provider Name =" MatSvc " />
      < EventID Qualifiers =" 32772 " > 12 </ EventID >
      < Level > 3 </ Level >
      < Task > 0 </ Task >
      < Keywords > 0x80000000000000 </ Keywords >
      < TimeCreated SystemTime =" 2010-12-27T18:01:21.000Z " />
      < EventRecordID > 111493 </ EventRecordID >
      < Channel > Application </ Channel >
      < Computer > PC </ Computer >
      < Security />
      </ System >
    - < EventData >
      < Data > hr=0x80072F94 </ Data >
      < Data > Keyword:GetUrlProxyInfo </ Data >
      </ EventData >
      \</ Event >
    =======================================================================================

    - < Event xmlns =" http://schemas.microsoft.com/win/2004/08/events/event " >
    - < System >
      < Provider Name =" MatSvc " />
      < EventID Qualifiers =" 49156 " > 3 </ EventID >
      < Level > 2 </ Level >
      < Task > 0 </ Task >
      < Keywords > 0x80000000000000 </ Keywords >
      < TimeCreated SystemTime =" 2010-12-27T18:02:21.000Z " />
      < EventRecordID > 111494 </ EventRecordID >
      < Channel > Application </ Channel >
      < Computer > PC </ Computer >
      < Security />
      </ System >
    - < EventData >
      < Data > hr=0x80072EE2 </ Data >
      < Data > ISapCatalogService::GetFullSapCatalog </ Data >
      < Data />
      </ EventData >
      </ Event >

    Monday, December 27, 2010 3:49 PM
  • Hi, Yan

    When I click Services I receive the following:

    "One more ActiveX controls could not be displayed because either:

    1) Your current security settings prohibit running ActiveX on this page, or

    2) You have blocked a publisher of one of the controls.

    As a result, the page might not display correctly."

    Please help me!

    Thank and Happy New Year!

     

     

    Thanks for your feedback. Could you please try use command line to open services?   Please refer following step: "Start" -> "Run" -> type "services.msc". 

    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Yan Jun

    Tuesday, December 28, 2010 8:14 AM
  • Hi blanks25,

        Thanks for your posted. Could you please try below steps: 

         1. Control Panel -> All Control Panel Items -> Administrative Tools -> Services

         2. Right click "Microsoft Automation Troubleshooting Service" and select "Properties"

         3. On Tab "Log on" Select "Local System" instead of "This account" and check the "Allow the service to interact with desktop". 

    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Yan Jun

    Tuesday, December 28, 2010 8:19 AM
  • Hi Yan, I did as your instruction but I received the same result. What should I do? Please advise! Happy New year!
    Saturday, January 1, 2011 3:11 PM
  • Hi kid94,

        Thanks for your feedback, are you still can't open "Services"? Or through above my suggestion you still can't run "Fix It Center" application?   Looking forward to your reply. 


    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Yan Jun

    Tuesday, January 4, 2011 3:20 AM
  • Hi Yan,

    I still can't open "Services" and can't run "Fix It Center" application.

    Please advise. Thank you!

     

    Wednesday, January 5, 2011 2:40 PM
  • Hi kid94,

            I'm sorry for delay,  could you please tell me which error message or error code you received? 


    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Yan Jun

    Monday, January 10, 2011 3:39 AM