help please RRS feed

  • Question

  • my computer is messed up! I go try and open a program and it comes up with a message saying..... Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item. I though this might have something to do with user accounts or the administrator but i can't check. The same message pops up. I also try installing programs like the new itunes i need to operate my new nano chromatic and i get almost through and then it says windows has made settings to not allow this program being installed.

    Monday, October 6, 2008 2:04 AM


  • Jeecob,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. In this forum, we assist with Windows Validation environments and scenarios. First try to run the following MGADT and if this comes back clear, then I will give you a link to a more appropriate forum.

    In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:


    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:


    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

    Rick, MS

    • Marked as answer by RickImAPC Friday, October 10, 2008 8:39 PM
    Monday, October 6, 2008 3:15 AM