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  "OliviaHowell" wrote in message news:c0c1b2d7-8363-4d75-945d-22f00a9ea620...

  I was told to run this diagnostic program and to copy and paste it in this forum. My product key on my computer won't activate my windows and I used a product key program and it gave me a different key and that didn't work. I have a

  Compaq Presario 15.6" AMD Sempron M120 Laptop

  Please help me!
  

   

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-6HVMF-TTJ34-P92J4
  Windows Product Key Hash: 7KRyNvkpDG8G18qCc8dsDeUtcCg=
  Windows Product ID: 89572-OEM-7332166-00042
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6002.2.00010300.2.0.002
  ID: {EAAA0001-D954-425E-93B8-17584EBE937B}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows Vista (TM) Home Basic
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.100608-0458
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 101 Not Activated
  Microsoft Office Home and Student 2007 - 101 Not Activated
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{EAAA0001-D954-425E-93B8-17584EBE937B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P92J4</PKey><PID>89572-OEM-7332166-00042</PID><PIDType>2</PIDType><SID>S-1-5-21-2175874932-2201732285-2989499124</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq Presario CQ50 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.07</Version><SMBIOSVersion major="2" minor="4"/><Date>20080626000000.000000+000</Date></BIOS><HWID>88323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>3CA6B96C451CF22</Val><Hash>OFSmR9CxO8zpKiB1KTutIXXqfiI=</Hash><Pid>81602-913-6588573-68091</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.0.6002.18005
  Name: Windows(TM) Vista, HomeBasic edition
  Description: Windows Operating System - Vista, OEM_SLP channel
  Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 89572-00146-321-600042-02-1033-6002.0000-0182011
  Installation ID: 020730109842304380769011910416487893050601065565022535
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
  Partial Product Key: P92J4
  License Status: Notification
  Notification Reason: 0xC004F032.
  
  Windows Activation Technologies-->
  N/A
  
  HWID Data-->
  HWID Hash Current: OAAAAAEABAABAAEAAQACAAAAAwABAAEAeqgmZCaeILUe8paSVhAOMxSW8vSCMuC2HITst6xWfig=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            HPQOEM        SLIC-MPC
    FACP            HPQOEM        SLIC-MPC
    HPET            HPQOEM        SLIC-MPC
    BOOT            HPQOEM        SLIC-MPC
    MCFG            HPQOEM        SLIC-MPC
    SLIC            HPQOEM        SLIC-MPC
    SSDT            HPQOEM         SLIC-MP
  
  

  
  

  Your Diagnostic Report suggests that Vista's Licensing Store may be corrupt or its data may be messed up in some way.  Please try the below steps to recreate the Store with the correct data.
   
  1) Open an Internet Browser window.
  2) Type: %windir%\system32 into the browser address bar.
  3) Find the file CMD.exe
  4) Right-Click on CMD.exe and select 'Run as Administrator'
  5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
  6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
  7) Type: rename tokens.dat tokens.bar
  8) Type: cd %windir%\system32
  9) Type: net start slsvc
  10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
  11) Restart your computer twice.
  12) You may be required to enter the Product Key and/or Activate.
   
  Then run another MGADiag report, and post the result in your response.

  
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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Proposed as answer by Darin Smith MS Monday, January 24, 2011 10:18 PM
  • Marked as answer by Darin Smith MS Wednesday, January 26, 2011 9:45 PM

  Sunday, January 23, 2011 10:42 PM

  Moderator