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MY genuine copy of office 2003 in not not genuine RRS feed

  • Question

  • My organization acquired Office 2003 from Sommet Group, Inc. or a subsidiary IT XPRESS.  They had purchased a contract for unlimited copies of Office 2003 to be installed on their customers computers.  We have been using the software for about 2-3 years with no problems. 

    Currently Somett Group, Inc. is in  a state of bankruptcy as it is stated that some employee/employees may have commited fraud againslt that organizaton.  Is this why my not not gets the not genuine message?

    My company met our financial responsibility to a Microsoft approved vendor and we would like instructions on how to corrent this not genuine situation.

     

     

     

     

    Wednesday, September 8, 2010 4:42 PM

Answers

  • Hello KBM- technogeezer,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Wednesday, September 15, 2010 7:37 PM
    Wednesday, September 8, 2010 6:39 PM

All replies

  • Hello KBM- technogeezer,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Wednesday, September 15, 2010 7:37 PM
    Wednesday, September 8, 2010 6:39 PM
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Wednesday, September 15, 2010 7:37 PM