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Is it really genuine? RRS feed

  • Question

  • I recently purchased a new machine.  I didn't want Office 2007 but couldn't purchase 2003 with a new machine.  I found a vendor affiliated with Amazon that advertising a full retail box version, still in the factory shrinkwrap, for sale, so I bought that.  Looking at the box, everything seems to be in order so I opened it and installed it.  It installed fine, but it never asked me for the product key and I don't remember it asking me to activate it but it says that it is activated. I went immediatly to validate it and the validation worked fine and says that it is genuine.  But when I went to download the updates it told me that it was an administrator installed version???  I don't know what that meant but I manually downloaded service pack 3 and then it ran the rest of the updates fine.  When I looked through the piracy identification things it seems to check out fine (the hologram changes to genuine, etc).  I have a utility that I can run that tells me what the product key is for my microsoft products...the key it shows is different that what is on the cd case.  I had the same thing with the windows xp home software that was preinstalled on my previous machine that I bought from Gateway.  Is this a legal version?  If the validation runs then I would think it is OK, but I want to know for sure that this is not pirated software. 

     

    Tuesday, January 8, 2008 2:46 AM

Answers

  • Greetings,

     

    We will need this support incident created as it is not completely clear from the details gathered from your diagnostic report as to the genuine status of this product.  So we may fully investigate this issue we will need to gather the full product key for the product you are trying to use along with the other details requested, which is why we would like you to create this request.  Please let me know if you have any further questions, once we have the request number we will be able to gather the required information and provide you with a more definite answer as to whether this product is genuine or not.

     

    Thank You,

    Matt Prall, MS

    OGA Forum Manager

    Tuesday, January 8, 2008 11:04 PM
  • Hello Curious,

     

    Thank you for the reply and we understand your concerns. In order to best serve you we really need for you to follow the recommended guidance that was posted. The answers to your questions will be addressed on the links provided. As far as mailing your software please follow the guidance identified here:  http://www.microsoft.com/piracy/reporting

     

    Also we are glad to hear your monies were refunded. Should you have any further questions about reporting piracy please reference the link above for contact information. 

     

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

     

    Friday, January 11, 2008 7:18 PM
  •  

    .....submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  

     

    this is the link to I followed to file the incident.  after all said and done I ended up having to buy 2007 (didn't want to go through this again).  You can talk to the piracy department if yours ends up being conterfeit.  they assit us that have been sold conterfeit software...866-530-6599.

     

    I believe you will get it worked out and get your money back!!  But of course, I am curious how you knew there was a problem with your software without having installed it or validating it?  Can you share why you think it is not legal?

     

     

    Saturday, January 12, 2008 2:19 AM
  • well I would certainly think the volume licensing would be an issue (I think you have to buy a minimum of 5 to even qualify for that)...so even if the key code is valid I would think you would have a license issue (I would suppose the support specialist could address this as well)...but if the hologram doesn't change I would tend to agree that you have conterfeit software.  Mine was even more disturbing because the hologram did change, but after comparing it to another microsoft disc it was apparant that it was a label on the disc.  It was a good conterfeit, and the fact that it validated was pretty tricky too, I'm just glad I figured it out now instead of down the road when I didn't have any recourse. Glad you have investigated it too...hopefully between the support specialist, the credit card company and the piracy phone line you will be able to get it all resolved. 

     

    Saturday, January 12, 2008 3:00 AM

All replies

  • Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    Tuesday, January 8, 2008 7:33 AM
  • I recently purchased a new machine.  I didn't want Office 2007 but couldn't purchase 2003 with a new machine.  I found a vendor affiliated with Amazon that advertising a full retail box version, still in the factory shrinkwrap, for sale, so I bought that.  Looking at the box, everything seems to be in order so I opened it and installed it.  It installed fine, but it never asked me for the product key and I don't remember it asking me to activate it but it says that it is activated. I went immediatly to validate it and the validation worked fine and says that it is genuine.  But when I went to download the updates it told me that it was an administrator installed version???  I don't know what that meant but I manually downloaded service pack 3 and then it ran the rest of the updates fine.  When I looked through the piracy identification things it seems to check out fine (the hologram changes to genuine, etc).  I have a utility that I can run that tells me what the product key is for my microsoft products...the key it shows is different that what is on the cd case.  I had the same thing with the windows xp home software that was preinstalled on my previous machine that I bought from Gateway.  Is this a legal version?  If the validation runs then I would think it is OK, but I want to know for sure that this is not pirated software.  Here is the diagnostic report:

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 76477-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {C3506472-1DC2-4F65-A0F2-31DFF63C5C00}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C3506472-1DC2-4F65-A0F2-31DFF63C5C00}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>76477-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-4010979024-1495176100-2004217592</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 200</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.5</Version><SMBIOSVersion major="2" minor="5"/><Date>20070914000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>DF763C1F0184C07B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Vostro VOSTRO_200</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>86D917FC1F81500</Val><Hash>cPHlnVJpXknsDw1NmgUILMAsbog=</Hash><Pid>73931-640-4339835-57976</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, January 8, 2008 11:53 AM
  • Hello Curious11,

     

     I would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.  Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include the following information if possible: 

     - Your product key for (Office or Windows), 

    -  Business location where purchased

    -  Business Address where purchased

    -  Phone number where purchased

    -  Point of Contact @ the Business (if you had any)

    -  If purchased on the internet please provide the website

    -  What alias was the individual using online?

    -  Provide us with your email address, telephone number and/or Cell number so we can reach you and provide you with   an update.

    -  Did you purchase the computer brand new, used, @ an auction, off the internet or how?

    -  Is the computer a commercial built system or was the system custom built by a local shop?

    -  Do you have all the original software which was originally installed on the computer @ the time of purchase?

    - Last has the computer ever been turned in for repairs if so please provide detailed information as above? 

              Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after any changes you may have made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  I will work with you and provide this information you provide to my supervisor.  Please let us know if you would be willing to do this!!

     

     

    Thank You,

    Matt Prall, MS

    OGA Forum Manager

    Tuesday, January 8, 2008 5:39 PM
  • Just to be clear before going through all that you suggest...the problem is not with the new computer or anything that came installed on it (as least it seems not).  The computer is a brand new dell, purchased from dell over the internet, never turned in for repairs (I just got it) and I have the all software that came with it.  The question arises regarding the purchase of a retail box version of Office 2003 Professional (I didn't want 2007 and I didn't want OEM so I didn't purchase that with the computer).  I am gathering from the list of questions you outlined that the Office product validity is suspect??  That is, of course, what I am trying to determine as I don't want pirated software and want to know for sure if this is a legal copy with I still have opportunity for recourse.  The statement I made about the key codes applied to this installation of the newly purchase Office product (and that I have seen this before on the Windows copy that came pre-installed on my old computer purchased from Gateway...two different things).  So to clarify, are you asking me to identify all of the information for both scenarios or just the recently purchased Office product?

     

    Tuesday, January 8, 2008 10:45 PM
  • Greetings,

     

    We will need this support incident created as it is not completely clear from the details gathered from your diagnostic report as to the genuine status of this product.  So we may fully investigate this issue we will need to gather the full product key for the product you are trying to use along with the other details requested, which is why we would like you to create this request.  Please let me know if you have any further questions, once we have the request number we will be able to gather the required information and provide you with a more definite answer as to whether this product is genuine or not.

     

    Thank You,

    Matt Prall, MS

    OGA Forum Manager

    Tuesday, January 8, 2008 11:04 PM
  • I submitted a support request to inquire about the two different id codes, they have indicated that the id on the cd case is not valid but the id code that it shows on the system is valid.  They requested I run a bunch of diagnostic stuff ...apparently thinking I was having a problem validating, which I am not.  I have concerns about posting the information you requested in an open forum.  I have requested that the support person advise me on the next step in getting this rectified (report to your piracy contact information or just return it) but have not received any response whatsoever.  At this point, if I haven't heard back from them by tomorrow I will contact the vendor to return it.

     

    Friday, January 11, 2008 12:26 AM
  • Hello Curious11,

     

    Thank you for the update, the information requested would be submitted in the service request and not the forum.  Only Microsoft employees will have access to this information, we really need to have the full product key to get a firm grasp on the issues you are having.  Please submit this service request and reply with your SR # and we will be able to access this information and provide you with an answer to your problems.

     

    Thank you,

    Matt Prall, MS

    OGA Forum Manager

     

    Friday, January 11, 2008 12:34 AM
  • I provided support the full product id for both the cd case and what my system is showing it to be.  They said the id that the system shows is genuine which is why I did not have a problem with the validation...however, they said that the key on the cd case is not valid.  since this a brand new machine, never in for repairs and did not have any office products installed on it when I bought it, that would indicate that the software I purchased certainly has a problem.  Fortunately I have installed enough software to realize that there was something wrong when it didn't ask me for a product key upon installation and didn't ask me to activate or register, which is why I went looking for the product key the system showed and how I ended up here to begin with.  Now I just want this off my system and my money back as I did not receive what I paid for...I just don't know what the appropriate order is at this point for doing that.  Is there somewhere I can purchase a legitimate copy of Office Pro 2003?  I don't want 2007, I already comfortabel with 2003, have all my learning materials for 2003, etc.  I don't want to start over with 2007...that's why I went looking for a legitimate copy of 2003 and ended up with this mess.

     

    Friday, January 11, 2008 12:44 AM
  • Hello Curious11,

     

    We will still need you to submit this support incident and provide us with the SR #. We would really like to help you in resolving this issue and make sure the proper actions are taken to resolve this matter however without this support incident created we are not able to investigate your issue as we will need your full product key along with the other information requested so we may submit a piracy report.  Please let us know if this is something you can do, as without this there is nothing we can do.

     

    Thank you,

    Matt Prall, MS

    OGA Forum Manager

    Friday, January 11, 2008 4:25 PM
  • If I submit the SR# in an open forum, can anyone access it?  I have never had a reply from the support specialist that originally contacted me.  I have already contacted the vendor regarding the conterfeit and they have already processed my refund (I still have the software but was intending on sending it back and of course uninstalling it).  I have seen other posts where you directed them submit a priacy report so I guess I am curios why you are filing mine for me. 

     

    The vendor did ask a couple of questions of how I knew it was counterfeit but didn't give me any trouble about returning it.  I have no idea if he knew it was counterfeit or not when he sold it to me.

    Friday, January 11, 2008 6:25 PM
  • Hello Curious11,

     

    I am glad to hear you were able to resolve the issue with the vendor directly to get a refund for your software, since it was not clear from your previous posts you were working with the vendor to get it replaced we were asking you create the service incident so we may further followup on the issue however since you have already received a refund this will not be necessary.  It is still encouraged for you to submit a piracy report so future incidents like this can be prevented. Windows Genuine Advantage and Office Genuine Advantage (WGA/OGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.

     

    Thank you,

    Matt Prall, MS

    OGA Forum Manager

    Friday, January 11, 2008 6:37 PM
  • If I file a piracy report, will they want me to ship the material I have to them?  I am wanting to know before I actually send it back to the vendor (I had not contacted the vendor about it until today and they seemed surprised by the claim but gave me an immediate full refund).  It is a really good counterfeit...the triggers were 1.) it did not ask me for a product key or activation upon installation, it did not ask me to register, it said it was an administrative install when I tried to download the updates.  These are the things that made me look at it closer.  Upon comparison with another known genuine office product it is obviously a label, but the hologram changes to genuine and all the other indicators seem to check out.  And of course the discrepancy between the system product key and the cd case product key...your support team confirming that the cd key was invalid.  Bottom line, I will be more than glad to do my part in helping to stop piracy...I just don't want to go accusing someone without proof - I have no idea if he knew this was counterfeit, it is a really good counterfeit. 

     

    Are there still places that I can buy genuine Office 2003 Pro - I really don't want 2007.

     

    Friday, January 11, 2008 6:48 PM
  • Hello Curious,

     

    Thank you for the reply and we understand your concerns. In order to best serve you we really need for you to follow the recommended guidance that was posted. The answers to your questions will be addressed on the links provided. As far as mailing your software please follow the guidance identified here:  http://www.microsoft.com/piracy/reporting

     

    Also we are glad to hear your monies were refunded. Should you have any further questions about reporting piracy please reference the link above for contact information. 

     

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

     

    Friday, January 11, 2008 7:18 PM
  • Hello,

     

    I can't believe how similar Curious' situation is to mine!  This post has been helpful, but I'm still wondering...is it possible to check whether or not a product key is legal before installing the software?

     

    I also purchased two copies of Office 2003 from an online vendor, but when I received the software, I knew something wasn't right. After looking through the info Microsoft provides about counterfeit software, I do not want to install this software on my computer without being sure it's legitimate.  I'm pretty sure I don't have a legal copy.

     

    I have asked the company for a refund - but have not received any response.  So now, I am concerned that I may really have a problem.

     

    I am very upset about this, as the program was to be a gift for my sister who just got her first computer, at 62!  She has taken one class, and they were using MS Office 2003, so, like Curious, I ordered her computer through Dell, and did not have Office 2007 installed.  Being a new computer user I wanted her experience to be as problem free as possible, so I decided to purchase a program she would be familiar with.  I am just happy I had it delivered to me first, as I can't imagine how she would have dealt with illegal software!

     

    By the way, we live 3000 miles apart, so making sure her experience is a good one is a bit more difficult - that's why the two copies - I was planning on walking her through the installation over the phone.

     

    So, again, I ask, is there a way for me to check this sofware with just the product key?  And, if I do not hear back from the company about my refund, what do you recommend I do next?

     

    Thank you

    Saturday, January 12, 2008 1:41 AM
  • if you follow the link listed in these posts to file an incident you can provide them with the full product key (don't post it in an open forum).  A support specialist will email you privately if it is a valid code or not...I heard back on that right away (less than 24 hours) that mine was not valid.  If your key is not valid and the company doesn't respond I would suggest contacting your credit card company and dispute the charge based on an illegal transaction.  Perhaps you can get your money back that way, but I would think you would have to do it before you actually pay the bill it is on but don't know for sure on that.

    Saturday, January 12, 2008 1:55 AM
  • Thanks, Curious11 -- and, thanks for starting this post, it's been very helpful!

     

    Saturday, January 12, 2008 2:10 AM
  •  

    .....submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  

     

    this is the link to I followed to file the incident.  after all said and done I ended up having to buy 2007 (didn't want to go through this again).  You can talk to the piracy department if yours ends up being conterfeit.  they assit us that have been sold conterfeit software...866-530-6599.

     

    I believe you will get it worked out and get your money back!!  But of course, I am curious how you knew there was a problem with your software without having installed it or validating it?  Can you share why you think it is not legal?

     

     

    Saturday, January 12, 2008 2:19 AM
  • Well, I'd never ordered software this way before - so the fact that it didn't come in a box, to me, was a flag.  Although, it was my mistake - when I went back to the website I'd ordered it from - it was listed as: media - CD.  So I guess I should've known from that.

     

    I guess it was also kind of a gut feeling, and that's what led me to do a bit more research before installing it, or sending it on to my sister (so glad I didn't do that!).

     

    After going through the microsoft "how to tell" site, I realized that the hologram didn't do what it was supposed to - changing from Microsoft to Genuine when tilted.

     

    Then, there was the "volume licensing"  =:-O

     

    ...I'm really kicking myself over this one!

    Saturday, January 12, 2008 2:34 AM
  • well I would certainly think the volume licensing would be an issue (I think you have to buy a minimum of 5 to even qualify for that)...so even if the key code is valid I would think you would have a license issue (I would suppose the support specialist could address this as well)...but if the hologram doesn't change I would tend to agree that you have conterfeit software.  Mine was even more disturbing because the hologram did change, but after comparing it to another microsoft disc it was apparant that it was a label on the disc.  It was a good conterfeit, and the fact that it validated was pretty tricky too, I'm just glad I figured it out now instead of down the road when I didn't have any recourse. Glad you have investigated it too...hopefully between the support specialist, the credit card company and the piracy phone line you will be able to get it all resolved. 

     

    Saturday, January 12, 2008 3:00 AM