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  • Question

  • We are experiencing the WGA validation problem with our Volume License Keys.  The solution given by Phil Liu in the WGA Validation Problems Newsgroup is not one that will work for us.  We would have to visit every computer on our campus to delete the data.dat file and run the commands.  For us, that would mean walking to over 1500 computers.  There has got to be a better way from Microsofts servers to fix this problem of all of our VLK's being blocked.  Can anybody shed some light on anything that Microsoft is doing to fix this problem?  I talked to MS Licensing/Presales and they are just providing customers with a link to this newsgroup and a link to open a case via email.  I don't see why I would have to open another case via email if I already open a Service Request by phone yesterday. 

    We are very frustrated and need a solution.

    Craig Drake

    Microsoft Systems Administrator

    Northeastern Illinois University

    Wednesday, October 4, 2006 1:37 PM

Answers

  • please check the sticky post for updates

     

    -phil

    Wednesday, October 4, 2006 7:19 PM

All replies

  • I agree.  We also are having the same issue in our school district and have approx 3000+ computers experiencing this issue.

    We have used the same VLK on every image so far and just now experiencing these problems. I have made calls to our vendor (dell) and called my technical rep with microsoft and no one has a better resolution yet? 

    I have also emailed the "free" technical support for this but haven’t even received an email that they got it. 

    We need a better resolution than the one that we have been given.  This isn't just a few computers experiencing these problems, its a global issue now and we need a global resolution unless microsoft is going to pay for the man power to go and touch 3000+ computers.

     Noel Adams
    System Support Specialist II
    Greenville County Schools
    nadams@greenville.k12.sc.us

     

    Wednesday, October 4, 2006 2:16 PM
  • Does anybody know which computers are affected by this problem? 

    Is it just computers that are imaged since the WGA problem started happening?  Or are there problems with already existing computers that were imaged previously using the same Volume License Keys?  I am worried that we are going to have problems with all of our existing 1500+ computers. 

    Craig Drake

    Microsoft Systems Administrator

    Northeastern Illinois University

    Wednesday, October 4, 2006 2:49 PM
  • With our area I have noticed recent images doing this (last 3-6 months) and now are noticing images made before that started popping up yesterday with the same thing.  Now they could have ran windows updates and installed the wga
    Wednesday, October 4, 2006 2:57 PM
  • and I mean 3000+ affected computers so far we have about 23000+ computers in the district.
    Wednesday, October 4, 2006 2:59 PM
  • Craig:

     

    We're currently looking into a distributed system method to take the action needed, however, we're currently considering scaleability of this. Each and every backend server-architecture is different for every institution.

    We will have tooling for an individual user to download and resolve this problem (rather than IT Admin) - and will be released very shortly (today or tomorrow). Definitely, it will be posted here at that very moment.

    -phil

    Wednesday, October 4, 2006 3:01 PM
  • Isn't there something that can be done on MICROSOFT's servers so that our VLK's aren't rejected?  This will be very painful if MS is expecting their customers to fix this problem that was originally caused by a misconfiguration on MS servers.

    Any soultion that needs to be performed by our users or IT Admins will be be completely unacceptable.

    Wednesday, October 4, 2006 3:06 PM
  •  Phil Liu MSFT wrote:

    Craig:

     

    We're currently looking into a distributed system method to take the action needed, however, we're currently considering scaleability of this. Each and every backend server-architecture is different for every institution.

    We will have tooling for an individual user to download and resolve this problem (rather than IT Admin) - and will be released very shortly (today or tomorrow). Definitely, it will be posted here at that very moment.

    -phil

    The "Tool" needs to be from the IT Admin instead.  Users aren't going to do this to begin with they will just place 3000 service calls for a field tech to come out and fix it.

    I agree though I dont see why our VLK would be blocked to begin with but......

    Is microsoft expecting 3000 children to do this? K-12.

    Wednesday, October 4, 2006 3:12 PM
  •  cwdrake wrote:

    Isn't there something that can be done on MICROSOFT's servers so that our VLK's aren't rejected?  This will be very painful if MS is expecting their customers to fix this problem that was originally caused by a misconfiguration on MS servers.

    Any soultion that needs to be performed by our users or IT Admins will be be completely unacceptable.

    I don't completely understand the situation but you said you were looking for a convenient solution, now you are demanding a solution make up your mind!

    Wednesday, October 4, 2006 3:20 PM
  • MollyIT, please refrain from offtopic comments.

     

    Craig, Noel:

     

    I definitely understand where you're coming from. We are definitely looking into a scalable solution currently, but please bear with me and don't cross-post on other posts. It really clutters things up when trying to organize things. :)

    Thanks,

    -phil

    Wednesday, October 4, 2006 3:29 PM
  •  Phil Liu MSFT wrote:

    MollyIT, please refrain from offtopic comments.

     

    Craig, Noel:

     

    I definitely understand where you're coming from. We are definitely looking into a scalable solution currently, but please bear with me and don't cross-post on other posts. It really clutters things up when trying to organize things. :)

    Thanks,

    -phil

     

    Thank you Phil.  I am sure this is very frustrating for everyone invloved.  We are looking forward to a solution soon. 

    Wednesday, October 4, 2006 3:33 PM
  • np, its just when you have the district superintendant standing over you waiting on a solution lol.

     

    I will show them but I diffently like the idea of a scalable solution!!!!

     

    Thanks!

    Noel

    Wednesday, October 4, 2006 3:34 PM
  •  

    A tool for individual users to use isn't going to cut it.  We are volume license customers.  For most of us, our users aren't going to have administrative access to run this tool.  Even if it doesn't require administrator rights, we certainly don't want to interrupt the productivity of all our employees to fix Microsofts mistake.  

    Get this pushed out as a critical update.

    - Brian

     

     

      

     

     

    Wednesday, October 4, 2006 3:50 PM
  • please check the sticky post for updates

     

    -phil

    Wednesday, October 4, 2006 7:19 PM
  • GREAT :)

     

    Thanks for all the putting up with us! :)

    Wednesday, October 4, 2006 9:14 PM
  • I guess this solution is better than nothing.  This has been a major screw up by Microsoft though and I still feel that a fix should be pushed from Microsoft through Critical Updates or somehow resetting all of our VLK's on your validation servers.  Something that I am very surprised about is that I have not seen anything in the news about this.  Especially with how widespread of a problem it appears to be and the fact that it being with your volume licensing and probably affecting some of your major customers.
    Thursday, October 5, 2006 1:48 AM
  • Phil,

    Thank you for helping to get this worked out.  We tried the solution suggested and it seems to work fine.  And I was happy to see the instructions for the fix pop up when we tried running Windows Update from the web site.

    Thanks!

    -Craig

     

    Thursday, October 5, 2006 2:28 PM
  • Craig:

     

    I'm glad the solution came to a technical completion for you. I definitely understand and appreciate all the patience you've had in this matter, but we are definitely working to resolve and clarify any further issues that may occur as a result of this problem.

     

    -phil

    Thursday, October 5, 2006 6:24 PM