Backup reinstallation RRS feed

  • Question


    I had to reinstall my One Care because my back up DVDs would hang up or the backup would stall the computer.  Now it is asking me for product key (which I still have).  When I input the number it says already in use; what can I do about this?


    Friday, January 4, 2008 12:39 AM


  • It is asking you to activate or subscribe since you reinstalled OneCare.

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.


    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.




    Friday, January 4, 2008 8:11 PM