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    I subscribed weeks ago and I still get a message that I'm not and now am at risk.  Do not want to enter my credit card info again and get double billing.  Sent a message before and was told to wait.  Please HELP.

    Tuesday, January 29, 2008 1:32 PM

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     Hilda3 wrote:

    I followed the prompts from the screen that offered the trial period on OneCare four days before it expired and entered my information.  When I clicked on the billing page just now - it says there is no billing and I have to subscribe to MSN (?) and I still can't get an answer.  If I follow all the prompts under 'subscribe in OneCare I can end up with a second charge on my card, even a month from now.  Is there a phone number to call and get an answer one way or another.  All I need to know is where did my information wind up at, if at all..

    The official way to get to support to confirm your account information is explained here -

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    If that isn't working for you, email me - sboots@mvps.org - "OneCare" in the subject line and this URL, http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2760511&SiteID=2, pasted in the message body. Tell me what country you are located in, too.

    Don't send account information, I'll help you reach support for that.

    -steve

     

    Tuesday, January 29, 2008 5:55 PM
    Moderator

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    I have the same problem. Subscribed and paid 12/28/2007, trying to get Live Care going on second machine,says I do not have a subscription.  Maybe two people with this can get help!!!!!
    Tuesday, January 29, 2008 1:50 PM
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     Hilda3 wrote:

    I subscribed weeks ago and I still get a message that I'm not and now am at risk.  Do not want to enter my credit card info again and get double billing.  Sent a message before and was told to wait.  Please HELP.

    How did you subscribe originally? If you activated the subscription from within OneCare, it should have immediately updated the subscription status upon completion. If this did not happen, please go to http://billing.microsoft.com and sign in with the LiveID used to activate. Verify that your subscription shows as active.

    If it is active, you may want to click subscribe in OneCare and use that same LiveID to connect to your subscription. If this does not help, since you have already contacted support, sit tight for the response.

    -steve

    Tuesday, January 29, 2008 2:39 PM
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     Poolman50 wrote:
    I have the same problem. Subscribed and paid 12/28/2007, trying to get Live Care going on second machine,says I do not have a subscription.  Maybe two people with this can get help!!!!!

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If you already entered a different LiveID on the second PC and tried to activate, unfortunately, you've encountered a bug in 2.0 that will be fixed in the future. Once you enter a LiveID in OneCare for use in the trial version to enable multi-PC functionality, you cannot change that when you wish to activate a subscription. Your only solution at this point is to uninstall OneCare and then reinstall which will allow you to enter the correct LiveID.

    -steve

    Tuesday, January 29, 2008 2:40 PM
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    I followed the prompts from the screen that offered the trial period on OneCare four days before it expired and entered my information.  When I clicked on the billing page just now - it says there is no billing and I have to subscribe to MSN (?) and I still can't get an answer.  If I follow all the prompts under 'subscribe in OneCare I can end up with a second charge on my card, even a month from now.  Is there a phone number to call and get an answer one way or another.  All I need to know is where did my information wind up at, if at all..

    Tuesday, January 29, 2008 4:29 PM
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     Hilda3 wrote:

    I followed the prompts from the screen that offered the trial period on OneCare four days before it expired and entered my information.  When I clicked on the billing page just now - it says there is no billing and I have to subscribe to MSN (?) and I still can't get an answer.  If I follow all the prompts under 'subscribe in OneCare I can end up with a second charge on my card, even a month from now.  Is there a phone number to call and get an answer one way or another.  All I need to know is where did my information wind up at, if at all..

    The official way to get to support to confirm your account information is explained here -

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    If that isn't working for you, email me - sboots@mvps.org - "OneCare" in the subject line and this URL, http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2760511&SiteID=2, pasted in the message body. Tell me what country you are located in, too.

    Don't send account information, I'll help you reach support for that.

    -steve

     

    Tuesday, January 29, 2008 5:55 PM
    Moderator