Problem with microsoft update...thinks I am a MAC RRS feed

  • Question

  • When I try to do updates I get the message below.

    I can't find anyway to get at the PC updates.

    Any help would be appreciated.




    Thank you for your interest in obtaining updates from our site.

    This website is designed to work with Microsoft Windows operating systems only.

    To find updates for Microsoft products that are designed for Macintosh operating systems, please visit http://www.microsoft.com/mac/.


    Wednesday, November 21, 2007 6:21 PM


  • Tygh are you running a Mac Computer or PC? 


    Stephen Holm MS

    Wednesday, November 21, 2007 7:46 PM

All replies

  • Tygh are you running a Mac Computer or PC? 


    Stephen Holm MS

    Wednesday, November 21, 2007 7:46 PM
  • If he is not running a PC, I know my friend is and gets the same problem. He was running Win 2000  with updates (SP-4, I believe) and MS update problem showed up on Office 2000 Pro. Upgraded OS to Win XP Pro hoping it would solve it but did not.
     Cannot uninstall/reinstall Office 2000 due to error -
    "The installation source for this product is not available. Verify that the source exists and that you can access it."
    Will try MS Install Cleanup Util but not sure it will help
    Tuesday, December 25, 2007 5:47 AM
  • Roger,


    Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually.  Please post your question here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25 in a new thread of your own. 

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.


    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.



    Thank you,


    STephen Holm, MS

    Thursday, December 27, 2007 1:10 AM