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Why does 64-bit Windows 10 Pro install updates while 32-bit Windows 10 Pro upgrade from Windows 7 Pro install updates fails?

    Question

  • Question:

    “Why does 64-bit Windows 10 Pro install updates while 32-bit Windows 10 Pro upgrade from Windows 7 Pro install updates fails?”

    Issue:

    "32-bit (but not 64-bit) Windows 10 Pro (Insider Preview) fails to install Microsoft updates beyond 14915"

    Details:

    (32-bit Fails all Updates since 14915)

    1. Parallels Desktop 12 for Mac created virtual machine and installed 32-bit Windows 10 Pro as free upgrade from Windows 7 Pro. After re-installing Parallels Tools and signing up for insider Preview, during the next few weeks, I installed several Windows updates including 14915. Each time, I also reinstalled Parallels Tools.
    2. When I later attempted to install update Builds (14925, 14926 and 14931) from Build 14915, the Windows 10 Pro restart crashed with a message about a stop code for "System Thread exception not handled". The system then restored the previous Build 14915.
    3. Faced with the threat of Windows 10 retrying updates and rebooting every 3 hours, beginning October 1, and blocking Windows 10 boot-ups, beginning October 15, I did a Windows 10 Pro reset. It deleted all system, application and user files before installing the clean Window 10 Pro. I also installed the Parallels Tools. When I next attempted to install the update for Build 14831, the system again crashed and restored itself to Build 14915.
    4. I've run the Microsoft Windows 10 Update Troubleshooter tool. It found and fixed a minor registry problem. It DID NOT solve the update crash and restoration of the previous Windows version.

    (64-bit Continues to update normally since 14915)

    1. Parallels Desktop 12 for Mac created virtual machine and installed 64-bit Windows 10 Pro.
    2. After installing Parallels Tools and signing up for insider Preview, during the next few weeks, I installed several Windows updates (Builds 14915, 14925, 14926, 14931 and 14936) and reinstalled Parallels Tools.
    3. The 64-bit Microsoft Windows 10 Pro has continued to update and operate without failures.
    4. As of October 1, 2016, the 64-bit Windows 10 Pro is still behaving normally.

     


    Richard S. Gordon

    • Moved by Just KarlModerator Monday, October 03, 2016 4:59 PM Looking for the correct forum.
    Saturday, October 01, 2016 11:52 AM

Answers

  • You have asked in the wrong forum. This forum is for questions and discussions about the TechNet Wiki. I believe you should ask your question in a Microsoft Answers/Community forum dedicated to Windows 10, such as this one:

    https://answers.microsoft.com/en-us/windows/forum/windows_10?auth=1

    Click on "Participate" and select "Ask a Question", or search for similar questions. The Answers/Community forums are on a different platform, so we cannot move this question there. You will need to ask your question again. Sorry.


    Richard Mueller - MVP Enterprise Mobility (Identity and Access)

    Saturday, October 01, 2016 8:32 PM
    Moderator

All replies

  • You have asked in the wrong forum. This forum is for questions and discussions about the TechNet Wiki. I believe you should ask your question in a Microsoft Answers/Community forum dedicated to Windows 10, such as this one:

    https://answers.microsoft.com/en-us/windows/forum/windows_10?auth=1

    Click on "Participate" and select "Ask a Question", or search for similar questions. The Answers/Community forums are on a different platform, so we cannot move this question there. You will need to ask your question again. Sorry.


    Richard Mueller - MVP Enterprise Mobility (Identity and Access)

    Saturday, October 01, 2016 8:32 PM
    Moderator
  • Hello,

    The TechNet Wiki Discussion Forum is a place for the TechNet Wiki Community to engage, question, organize, debate, help, influence and foster the TechNet Wiki content, platform and Community.

    Please note that this forum exists to discuss TechNet Wiki as a technology/application.

    As it's off-topic here, I am moving the question to the Where is the forum for... forum.

    Karl


    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
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    Monday, October 03, 2016 4:59 PM
    Moderator