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We don't have that time to loose! RRS feed

  • Question

  •  

    Hey Phil!!

    Maybe you are paid a big salary to spend your days writing this kind of message.

    But I have others things to do. I am trying to help a friend of my daughter who lost her Media player. You will probably tell me that I can reinstall an older version of MP or find another Video Player on the Internet but we don't have this time to loose just because Microsoft is turning crazy about piracy.

    First of all, prove me that she has a non genuine XP. I dare you!!!

    The computer comes from her father with whom she's not in perfect harmonious terms. She doesn't want to bother him with that. Understand? She is a student, a very nice and intelligent young women but she doesn't have the 100 + bucks to by another OS.

    MS should be sued for that behavior and I am looking forward to read about MS being sued by exasperated citizens.

    Excuse me, its snowing and I have to shovel my driveway.

    Pierre Couture
    Montréal

    --------------------------------------------------------------------------------------
    Please follow these steps for assistance:

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Step 3 is to tell us the specific problem(s) you have.

    Sunday, January 28, 2007 12:31 AM

Answers

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:  
    http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
       
    http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Sunday, January 28, 2007 12:34 AM
    Moderator