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Install boot loop and blank screen RRS feed

  • Question

  • Install seems to run up to the point of specifying time and timezone.

    After pressing NEXT,  I'm presented with a blank screen with the title "Windows Home Server 2011 Setup".
    The screen remain blank for a long time.  Eventually, the system reboots on it's own, only to return to the time/timezone screen.
    I'd post a log, but I'm unsure where/how to get to the log.

    ASUS M4A88TD-M mobo
    160GB system drive
    2,2,1 TB additional drives
    Installing from factory DVD


    Warren
    Saturday, September 24, 2011 2:44 AM

Answers

  • I don't know what changed, however after numerous restarts SETUP finally ran to completion.
    It took hours and hours, even with the eSata drives disconnected.


    Warren
    • Marked as answer by WMASON Saturday, October 1, 2011 1:55 AM
    Saturday, October 1, 2011 1:55 AM

All replies

  • Make sure you've got your server connected to your LAN.
    I'm not on the WHS team, I just post a lot. :)
    Saturday, September 24, 2011 1:26 PM
  • Gathering the log will depend on what "phase" the install is in.  Well known locations are documented here:

    Windows 7, Windows Server 2008 R2, and Windows Vista setup log file locations
    http://support.microsoft.com/kb/927521

    For troubleshooting and simplicity, I would unplug all physical disks except the one disk to be used for the Operating System.  Perhaps during the reboots, Windows swapping drive letters during boot creating the install problem.  Reattach those drives after the OS is installed.

    Also make sure there are no external USB drives or anything like that plugged into system during install.

    Connect the one disk and DVD ROM. 

    Hope this is helpful.

     


    Dave Guenthner [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights. http://blogs.technet.com/b/davguents_blog
    Saturday, September 24, 2011 2:37 PM
  • Thanks for the responses.

    @Ken

    Server is connected to the network.  Install reported an error with a prompt to install network drivers.  Installed 64 bit drivers from USB stick and continued.  No joy.

    @Dave

    Disconnected 3 eSata secondary drives.  Only drives are the eSata DVD and the IDE primary 160GB.  No difference.

    Server was running WHS V1 before attempting 2011 install.


    Warren
    Sunday, September 25, 2011 8:32 PM
  • WMASON,

    Are there any BIOS upgrades or firmware upgrades available for your hardware from OEM?  Get those installed.  Also, after the failure see if there is anything interesting in the setuperr.log documented in the KB above.  Make sure the hard drive is the first device listed in boot order.  Please share what you find in the setuperr.log.


    Dave Guenthner [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights. http://blogs.technet.com/b/davguents_blog
    Sunday, September 25, 2011 9:34 PM
  • Could also by a problem with the eSATA DVD-ROM drive.
    Maybe try installing from a USB-stick?

    - Theo.


    No home server like Home Server
    Monday, September 26, 2011 9:37 AM
  • WMASON, any update?  Dud the suggestion from Theo work?
    Dave Guenthner [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights. http://blogs.technet.com/b/davguents_blog
    Tuesday, September 27, 2011 8:29 PM
  • I don't know what changed, however after numerous restarts SETUP finally ran to completion.
    It took hours and hours, even with the eSata drives disconnected.


    Warren
    • Marked as answer by WMASON Saturday, October 1, 2011 1:55 AM
    Saturday, October 1, 2011 1:55 AM