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windows 7 build 7600 not genuine RRS feed

  • Question

  • I have a problem with my windows  7... after a year of using my laptop i received this note a morning greeter when i'm about to work... the last update that i saw in my update history is KB976932 but it failed....i really hope somebody can help me because i dont want this kind of thing..

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-W88WR-K7287-2H4CP
    Windows Product Key Hash: pOXUdBrlxIswE4r4+FmG5+RnHiw=
    Windows Product ID: 00346-OEM-8992752-50004
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.002
    ID: {D716D22E-C8C1-4B8D-875E-698EB555383A}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Basic
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D716D22E-C8C1-4B8D-875E-698EB555383A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2H4CP</PKey><PID>00346-OEM-8992752-50004</PID><PIDType>2</PIDType><SID>S-1-5-21-3674067296-139173914-1691343991</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 4736Z    </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.09</Version><SMBIOSVersion major="2" minor="4"/><Date>20090901000000.000000+000</Date></BIOS><HWID>DBBA3607018400F8</HWID><UserLCID>3409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>770120B0B297D86</Val><Hash>I5+fJJ+YZSugEfkwEOz05aSHCRc=</Hash><Pid>89388-707-1276156-65571</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomeBasic edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: bde0d4a5-2f2a-4bff-9d75-4a497d2d0019
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00346-00178-927-550004-02-1033-7600.0000-3142009
    Installation ID: 017622426022212860849522305355016665071884315955545661
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2H4CP
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 2
    Trusted time: 5/27/2011 9:36:59 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAQAAQABAAIAAQABAAAAAwABAAEAJJSULc1QosCB4j083owiGuij9D4BDwBusrv4tYKHRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      BOOT            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      ASF!            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT
      SSDT            PmRef        CpuPm


    Friday, May 27, 2011 1:58 AM

Answers

  • "ihatenumbers" wrote in message news:c11b3975-9758-4961-8685-37186d475ce2...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-W88WR-K7287-2H4CP
    Windows Product Key Hash: pOXUdBrlxIswE4r4+FmG5+RnHiw=
    Windows Product ID: 00346-OEM-8992752-50004
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.002


    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomeBasic edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 2H4CP
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 2
    Trusted time: 6/2/2011 7:45:59 AM




    Your problem is that your BIOS is not a Win7-compliant one - which would indicate either that your system didn't originally come with Win 7 installed, or that you updated the BIOS with an incorrect one - or the machine shipped with the wrong BIOS.
     
    For what version and edition of Windows is the COA sticker on the case valid?
    IF it's for Win7 Home Basic, then go to System Properties, and look at the bottom of the page - Use the Change Product Key link there to change the Key to the one on your COA sticker, and then activate by phone.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, June 2, 2011 6:54 AM
    Moderator

All replies

  • "ihatenumbers" wrote in message news:c13f31e9-9eed-4805-a801-f3167efb346c...

    I have a problem with my windows  7... after a year of using my laptop i received this note a morning greeter when i'm about to work... the last update that i saw in my update history is KB976932 but it failed....i really hope somebody can help me because i dont want this kind of thing..

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-W88WR-K7287-2H4CP
    Windows Product Key Hash: pOXUdBrlxIswE4r4+FmG5+RnHiw=
    Windows Product ID: 00346-OEM-8992752-50004
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.002


    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Other data-->
    SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 4736Z    </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.09</Version><SMBIOSVersion major="2" minor="4"/><Date>20090901000000.000000+000</Date></BIOSLicensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomeBasic edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 2H4CP
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 2
    Trusted time: 5/27/2011 9:36:59 AM

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0




    Your BIOS is one designed for Vista, rather than for Win 7 - although the date is about right for a Win7 computer.
    For what version and edition of Windows is the computer licensed, according to the COA sticker on the case?
     
    Unless you acquired your installation of Office Enterprise through your employer, it's a counterfeit!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, May 27, 2011 9:26 AM
    Moderator
  • thank for the reply sir... i bought my laptop bundled with the windows 7 home basic.. there is no cd given to me.. the last thing i remember is that the update which at first was successful was the service pack 1 update.. the next morning when i opened my laptop a start up repair gretted me and boom... windows is not genuine.. my problem is that the sticker where the serial key at the bottom of the laptop is unreadable already T_T
    Monday, May 30, 2011 6:11 AM
  • "ihatenumbers" wrote in message news:0bf1017a-c4a1-4add-b298-3821c2816355...
    thank for the reply sir... i bought my laptop bundled with the windows 7 home basic.. there is no cd given to me.. the last thing i remember is that the update which at first was successful was the service pack 1 update.. the next morning when i opened my laptop a start up repair gretted me and boom... windows is not genuine.. my problem is that the sticker where the serial key at the bottom of the laptop is unreadable already T_T

    Please download and install the KB971033 update (x64 version) from http://support.microsoft.com/kb/971033 - and then run another MGADiag report and post the results
     
    Did you buy this computer direct from Acer, or from someone else?
    I ask because the problem we have here is one that is often caused by the installation of a hacker's Loader tool to enable the use of a non-genuine copy of Windows, which is then itself removed by the installation of the Service Pack - resulting in the non-genuine notification (hopefully, the installation of the above software will give us some more information).
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 30, 2011 6:53 AM
    Moderator
  • i my laptop in one of the biggest computer supplier here in our country.. i am about to download the update.. thank you sir
    Wednesday, June 1, 2011 11:37 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-W88WR-K7287-2H4CP
    Windows Product Key Hash: pOXUdBrlxIswE4r4+FmG5+RnHiw=
    Windows Product ID: 00346-OEM-8992752-50004
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.002
    ID: {D716D22E-C8C1-4B8D-875E-698EB555383A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Basic
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D716D22E-C8C1-4B8D-875E-698EB555383A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2H4CP</PKey><PID>00346-OEM-8992752-50004</PID><PIDType>2</PIDType><SID>S-1-5-21-3674067296-139173914-1691343991</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 4736Z    </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.09</Version><SMBIOSVersion major="2" minor="4"/><Date>20090901000000.000000+000</Date></BIOS><HWID>DBBA3607018400F8</HWID><UserLCID>3409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>770120B0B297D86</Val><Hash>I5+fJJ+YZSugEfkwEOz05aSHCRc=</Hash><Pid>89388-707-1276156-65571</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomeBasic edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: bde0d4a5-2f2a-4bff-9d75-4a497d2d0019
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00346-00178-927-550004-02-13321-7600.0000-1502011
    Installation ID: 017622426022212860849522305355016665071884315955545661
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2H4CP
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 2
    Trusted time: 6/2/2011 7:45:59 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAMAAQABAAIAAQABAAAAAwABAAEAJJSULaLAgeI9PN6MIhroo/Q+AQ8AbrK7+LWCh0bK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      BOOT            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      ASF!            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT
      SSDT            PmRef        CpuPm


    Wednesday, June 1, 2011 11:46 PM
  • "ihatenumbers" wrote in message news:c11b3975-9758-4961-8685-37186d475ce2...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-W88WR-K7287-2H4CP
    Windows Product Key Hash: pOXUdBrlxIswE4r4+FmG5+RnHiw=
    Windows Product ID: 00346-OEM-8992752-50004
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.002


    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomeBasic edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 2H4CP
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 2
    Trusted time: 6/2/2011 7:45:59 AM




    Your problem is that your BIOS is not a Win7-compliant one - which would indicate either that your system didn't originally come with Win 7 installed, or that you updated the BIOS with an incorrect one - or the machine shipped with the wrong BIOS.
     
    For what version and edition of Windows is the COA sticker on the case valid?
    IF it's for Win7 Home Basic, then go to System Properties, and look at the bottom of the page - Use the Change Product Key link there to change the Key to the one on your COA sticker, and then activate by phone.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, June 2, 2011 6:54 AM
    Moderator
  • i already tried putting in the cd key already but it failed.. is it advisable to update the bios of my laptop?
    Thursday, June 2, 2011 7:28 AM
  • "ihatenumbers" wrote in message news:40de434f-2a52-4c42-851b-a9a09efa93fb...
    i already tried putting in the cd key already but it failed.. is it advisable to update the bios of my laptop?

     
    What exactly happened when you tried?
    IS the sticker labeled 'Windows 7 Home Basic' ??
     
    You could try the manufacturer's site and see if they have an updated Win7-compliant BIOS
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, June 2, 2011 8:27 AM
    Moderator
  • it failed.. it is windows 7 home basic.. "the software licensing evaluation failed" that is the message.. i'll try the bios update
    Monday, June 6, 2011 12:17 AM
  • "ihatenumbers" wrote in message news:ce22ef4d-26ad-4e16-8198-f43cdfe050b7...
    it failed.. it is windows 7 home basic.. "the software licensing evaluation failed" that is the message.. i'll try the bios update

    Try this...
     
    Recreate the Licensing Store
        1) Click Start button.
        2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on CMD.exe and select Run as Administrator
        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
        Note: the Software Protection service may not be running, this is ok.
        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
        6) Type: rename tokens.dat tokens.bar
        7) Type: cd %windir%\system32
        8) Type: net start sppsvc
        9) Type: slui.exe
        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
        
        Run MGADiag again, and post the report
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 6, 2011 8:24 AM
    Moderator
  • this was the message - "the windows 7 home basic product key you typed is invalid for activation"
    Wednesday, June 8, 2011 6:32 AM
  • "ihatenumbers" wrote in message news:d2092b9d-7795-45ce-93d1-7490405bb3bd...
    this was the message - "the windows 7 home basic product key you typed is invalid for activation"

    Please post ONLY the last three groups of characters in the Key - that message usually indicates that you are either entering an OEM_SLP Key, or a Default Key.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 8, 2011 7:20 AM
    Moderator
  • this is what appeared : error code 0xC004f050
    Sunday, June 12, 2011 11:09 AM
  • "ihatenumbers" wrote in message news:ca92be45-5a70-4076-937a-4af5b9085d8d...
    this is what appeared : error code 0xC004f050

    All that means is 'invalid Key' - which can cover a multitude of sins.
    Please post the last three groups of the Key you entered - it may be enough to eliminate some of the possibilities.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 12, 2011 11:19 AM
    Moderator
  • ) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
        6) Type: rename tokens.dat tokens.bar <<<< that number 6 cannot be entered it says there that the file cannot be found

        7) Type: cd %windir%\system32
        8) Type: net start sppsvc

    Thursday, June 16, 2011 8:23 AM
  • "ihatenumbers" wrote in message news:5c1b1bf1-6cd3-44ff-96f4-ce7b9e85db2c...

    ) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
        6) Type: rename tokens.dat tokens.bar <<<< that number 6 cannot be entered it says there that the file cannot be found

        7) Type: cd %windir%\system32
        8) Type: net start sppsvc


    This is unusual!
    there was a case recently - but I don't think it was properly resolved (I ended up suggesting a reinstall - never a good option)
     
    tokens.dat is a file that is supposed to be automatically rebuilt by the OS if it's not present at boot time - so there is no good reason for there not being one on your machine. Just in case it's malware-related, the first thing to do is to check for malware using an updated Anti-Virus (full scan) and a decent anti-malware application such as Malwarebytes Anti Malware (Free version - do NOT activate the real-time protection! - www.malwarebytes.org) again, run a full system scan once you've installed and updated it.
     
    once complete, reboot and run another MGADiag report - also look in the location for the presence of the tokens.dat file (you will have to change Explorer options to be able to view hidden an Protected files)

     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 17, 2011 7:28 AM
    Moderator
  • i already used the malwarebyte program... it detected 2 trojan.fakems....

    here's the diag:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-W88WR-K7287-2H4CP
    Windows Product Key Hash: pOXUdBrlxIswE4r4+FmG5+RnHiw=
    Windows Product ID: 00346-OEM-8992752-50004
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.002
    ID: {D716D22E-C8C1-4B8D-875E-698EB555383A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Basic
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D716D22E-C8C1-4B8D-875E-698EB555383A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2H4CP</PKey><PID>00346-OEM-8992752-50004</PID><PIDType>2</PIDType><SID>S-1-5-21-3674067296-139173914-1691343991</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 4736Z    </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.09</Version><SMBIOSVersion major="2" minor="4"/><Date>20090901000000.000000+000</Date></BIOS><HWID>DBBA3607018400F8</HWID><UserLCID>3409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>770120B0B297D86</Val><Hash>I5+fJJ+YZSugEfkwEOz05aSHCRc=</Hash><Pid>89388-707-1276156-65571</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomeBasic edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: bde0d4a5-2f2a-4bff-9d75-4a497d2d0019
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00346-00178-927-550004-02-13321-7600.0000-1632011
    Installation ID: 017622426022212860849522305355016665071884315955545661
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2H4CP
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 2
    Trusted time: 6/20/2011 9:14:21 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EE7
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:7:2011 23:26
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAQAAQABAAIAAQABAAAABAABAAEAJJSULaLAgeI9PM1Q3owiGuij9D4BDwBusrv4tQ+EgodGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      BOOT            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      ASF!            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT
      SSDT            PmRef        CpuPm



    Monday, June 20, 2011 1:15 AM
  • i tried doing the cmd.exe commands

       6) Type: rename tokens.dat tokens.bar <<<< a duplicate file name exists, or the file cannot be found
        7) Type: cd %windir%\system32
        8) Type: net start sppsvc
        9) Type: slui.exe
        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Monday, June 20, 2011 1:24 AM
  • "ihatenumbers" wrote in message news:2a403ea1-05c4-4ecb-be97-12123d9dfbe0...

    i tried doing the cmd.exe commands

       6) Type: rename tokens.dat tokens.bar <<<< a duplicate file name exists, or the file cannot be found
        7) Type: cd %windir%\system32
        8) Type: net start sppsvc
        9) Type: slui.exe
        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.


    You need to redo the whole set of commands - this time, use the line
    6) Type: rename tokens.dat tokens.bar2

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 20, 2011 1:31 AM
    Moderator
  • May I suggest you to do the following. I have tried this for my clients and it has worked on numerous occasions

    Access command prompt in elevated mode

    Type: Net stop slsvc ~ press enter

    delete "tokens.dat" from
    C:\WINDOWS\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing” folder

    Access command prompt in elevated mode again
    Type: net start slsvc press enter
    Type: cscript %windir%\system32\slmgr.vbs –rilc press enter

    -Retype/Reactivate your windows

    Monday, June 20, 2011 3:56 AM
  • "Rishinder Dev Singh" wrote in message news:e20fe792-ae95-43c6-b64d-eb27a31ebd3c...

    May I suggest you to do the following. I have tried this for my clients and it has worked on numerous occasions

    Access command prompt in elevated mode

    Type: Net stop slsvc ~ press enter

    delete "tokens.dat" from
    C:\WINDOWS\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing” folder

    Access command prompt in elevated mode again
    Type: net start slsvc press enter
    Type: cscript %windir%\system32\slmgr.vbs –rilc press enter

    -Retype/Reactivate your windows


    Tat is precisely what he's going to be doing (in a safer way) - please read the thread.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 20, 2011 6:10 AM
    Moderator
  • ok, my bad :P
    Monday, June 20, 2011 6:15 AM
  • net stop slsvc command isan invalid commandT_T
    Tuesday, June 21, 2011 6:15 AM
  • "ihatenumbers" wrote in message news:8aec985f-f89e-4ad1-90ca-ca81a53232e5...
    net stop slsvc command isan invalid commandT_T
    Not too surprising - it's a command for Vista, not Win 7 :)
    (although I would have expected a different error message - 'Service name invalid')

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 21, 2011 6:41 AM
    Moderator
  • are there any other ways to have my windows fixed sir?? pop ups are annoying me already T_T
    Wednesday, June 22, 2011 12:56 AM
  • "ihatenumbers" wrote in message news:801c64e2-6fd0-4566-9430-ce57d5f9dbf5...
    are there any other ways to have my windows fixed sir?? pop ups are annoying me already T_T

    See my earlier response (before Rishinder stuck his oar in)
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 22, 2011 1:01 AM
    Moderator