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Valadation Error Cryptographic error- MGA Diagnostics posted. RRS feed

  • Question

  • Hi could someone please interpret my MGA diagnostic and tell me why I am getting "Cryptographic Errors Detected" ?

    Thanks in advance.

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Detailed Status: N/A
    Windows Product Key: *****-*****-QY7X9-CPY99-4TGB3
    Windows Product Key Hash: suSOub9PrXUr1Tx2eq2BO100rfE=
    Windows Product ID: 76487-337-9447137-22691
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 46aae359-64ed-4b2a-9d68-c79a234f6d4a
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Not Registered. - 0x800703e61.7.17.0
    Signed By: N/A, hr = 0x80096010
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: Cryptographic Errors Detected

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.20.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>46aae359-64ed-4b2a-9d68-c79a234f6d4a</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-4TGB3</PKey><PID>76487-337-9447137-22691</PID><PIDType>5</PIDType><SID>S-1-5-21-606747145-706699826-725345543</SID><SYSTEM/><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="3"/><Date>20030121000000.000000+000</Date></BIOS><HWID>958A3A9701842E72</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>115</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>34F85C4030EEF6C</Val><Hash>VGZo3dVuH6+mZtf0stZg6KggDcc=</Hash><Pid>70145-OEM-5795002-35387</Pid><PidType>5</PidType></Product></Products></Office></Software></GenuineResults> 


     

     

    Monday, February 26, 2007 8:26 AM

Answers

  • Hi Andy,

      There is no single cause for Cryptographic error, but the reason you are having Windows Genuine Advantage issue is that WGA utilizes the Cryptographic Services to detect Microsoft's Digital Signature to determine the software is Genuine. If the Cryptographic Services have errors, WGA can't do it's job.

      There is a very simple fix, however:
    1) Go to http://www.microsoft.com/Genuine/diag/ and click the “Start Diagnostic" button.
    2) After the tool shows the error next to Cryptographic Services, click the "Resolve Now" button.
    3) If the tool finds any other issues, follow the directions listed.

    That's it, the issue should be resolved. Please post back and tell us about your experience with the tool and if it was successful or not.

    (You can read more about Cryptographic errors at http://support.microsoft.com/Default.aspx?kbid=813442 )

    Thanks,
    Darin Smith

    Monday, February 26, 2007 11:45 PM