Answered by:
What Should I Do??

Question
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I had my computer repaired a year ago and Windows XP Home was replaced with Windows XP Professional. It turn out not to be genuine and I can not get in touch with the repair shop. Where do I go from here? I would appreciate any advice.
Diagnostic Report (1.5.0540.0):
-----------------------------------------
WGA Data-->
Genuine Validation Status: Blocked VLK
Windows Product Key: *****-*****-4RHJG-83M4Y-7X9GW
Windows Product Key Hash: 5CG2aCaHENU8LMWFFoQ/184emQ0=
Windows Product ID: 55274-649-6478953-23664
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.1.0.pro
Download Center code: 4FTLSH6
ID: 36a440f6-22b8-4727-9e2e-eafe218cb708
Is Admin: Yes
AutoDial: No
Registry: 0x0
WGA Version: Registered, 1.5.540.0
Signature Type: Microsoft
Validation Diagnostic:System Scan Data-->
Scan: Complete
Cryptography: CompleteNotifications Data-->
Cached Result: 3
Cache refresh Interval: 2259 seconds
Extended notification delay(non-genuine): N/A
Extended notification delay(un-activated): N/A
All disabled: N/A
Reminder reduced: N/A
File Exists: Yes
Version: 1.5.540.0
Signatue Type: MicrosoftOGA Data-->
Office Status: 100
Office Diagnostics:Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\PROGRA~1\YAHOO!\browser\ybrowser.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>36a440f6-22b8-4727-9e2e-eafe218cb708</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><PKey>*****-*****-*****-*****-7X9GW</PKey><PID>55274-649-6478953-23664</PID><PIDType>1</PIDType><SID>S-1-5-21-329068152-287218729-839522115</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>DM167A-ABA a310n</Model></SYSTEM><BIOS><Manufacturer> </Manufacturer><Version>3.21 </Version><SMBIOSVersion major="2" minor="31"/><Date>20030716******.******+***</Date></BIOS><HWID>CD89314F01842042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>477C820254AA86A</Val><Hash>7TEbsNdXxje4C3JaMOwtNydU60c=</Hash><Pid>70141-053-1540004-56179</Pid></Product></Products></Office></Software></GenuineResults>Sunday, August 20, 2006 5:39 PM
Answers
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Pat,
Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.
To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:
http://www.microsoft.com/genuine/diag/
If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool again and post the information for us.
http://go.microsoft.com/fwlink/?linkid=52012
Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.
http://support.microsoft.com/kb/315341/en-us
Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.
We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409
Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.
Monday, August 21, 2006 3:04 PM
All replies
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Pat,
Oder a recovery CD from HP. Go to this page http://h20141.www2.hp.com/hpparts/default.asp?cc=US&lang=EN and then type in DM167A as your model number. At the next screen click your model number DM167A, then on the next screen choose list all parts and finally on the last screen select recovery kit for $12.08 plus shipping.
Sunday, August 20, 2006 8:40 PM -
Pat,
Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.
To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:
http://www.microsoft.com/genuine/diag/
If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool again and post the information for us.
http://go.microsoft.com/fwlink/?linkid=52012
Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.
http://support.microsoft.com/kb/315341/en-us
Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.
We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409
Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.
Monday, August 21, 2006 3:04 PM