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Cannot activate windows XP Home RRS feed

  • Question

  • I have a brand new OEM Windows XP Home Edition and when I tried to activate it I received the message "...number of times you can activate windows with this product key has been exceeded.." etc

     

    This is a brand new copy still selaed in original wrapping and looks fine. My computer retailer has told me "thats funny, thats never happenned before" and thats about the extent of his help so far.

     

    Below are the results of the MGADiag:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Windows Product Key: *****-*****-4989B-DWV32-QDRG6
    Windows Product Key Hash: y7CKPn2mPdvB7MykY4E5oRx7fAM=
    Windows Product ID: 55277-OEM-2144604-59162
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {4C92C5B1-51B0-4247-8D70-088AD797CC4F}
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Failed to retrieve file version. - 0x80070006
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-469-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4C92C5B1-51B0-4247-8D70-088AD797CC4F}</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-QDRG6</PKey><PID>55277-OEM-2144604-59162</PID><PIDType>3</PIDType><SID>S-1-5-21-1606980848-764733703-1060284298</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Latitude C600                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="3"/><Date>20010828000000.000000+000</Date></BIOS><HWID>61143E07018400D6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    I would very much like to know the situation regarding this copy of XP before approaching the retailer again.

     

    Kind Regards ... Kevin

    Sunday, June 3, 2007 6:03 AM

Answers

  • Kevin G Watson,

     

    Could you click on this link www.microsoft.com/genuine/selfhelp/validationhelp.aspx  and run thru the new Microsoft Validation Assistant?

     

    It's a new Wizard that is being developed that may help you determine the status of your Product Key.

     

    Personally, if I bought a seemingly unopened, unused systembuilder/OEM license packet from a local computer store, took it home and installed it on my computer, and the first thing it said to me was that "the Product key has been used too many times," and this was the very first time I used it, I would be very suspicious of the circumstances of that license packet.

     

    Did you purchase the systembuilder/OEM license wrapped in the clear shrink wrap, or did you buy the clear shrink wrapped single-license pack which comes in its own outer plain light brown envelope, as shown in this link:  http://www.microsoft.com/oem/english/licensing/NewPackaging.mspx

     

    The advantage of buying the single is that the Product Key is concealed within the plain brown envelope until you personally open the package.  When you buy a license pack that came from a 3-pack or 30-pack, there is no concealment of the Product Key and anyone who has proximity to the license pack could have copied down the Product Key and used it.  I'm not saying that the seller is dishonest and has done that, I'm just saying that the Product Key is plainly visible and could have easily been used by someone.

     

    My suggestion would be to take the materials back to the seller, and have him replace them by giving you a one-pack that is still sealed in the plain brown envelope.

    Sunday, June 3, 2007 12:13 PM