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im having trouble making my computer genuine!! RRS feed

  • Question

  • I have a dell laptop that a bought from Dell, before Windows was genuine but now windows tells me that it isnt, i cant seem to use Windows Update either!! please help

    thank you.


    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-4RHJG-83M4Y-7X9GW
    Windows Product Key Hash: 5CG2aCaHENU8LMWFFoQ/184emQ0=
    Windows Product ID: 55274-649-6478953-23453
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {27E83BD3-0C42-475E-BCFD-B80ECAA1D5A1}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~2\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{27E83BD3-0C42-475E-BCFD-B80ECAA1D5A1}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7X9GW</PKey><PID>55274-649-6478953-23453</PID><PIDType>1</PIDType><SID>S-1-5-21-1229272821-963894560-682003330</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>ME051                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="3"/><Date>20060427000000.000000+000</Date></BIOS><HWID>58DF3B1701840053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17092</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Wednesday, August 1, 2007 5:43 AM

Answers

  • Uknown King,

     

    Right now, your Dell computer has a Volume Licensing edition of XP Pro installed (Line 11), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

     

    If you search the forum for the part of the VLK reported by the mgadiag utility, 4RHJG-83M4Y-7X9GW, you will see that it is a very "popular" VLK with at least three dozen other posters having submitted reports with that same blocked VLK.

     

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Aslo, a Volume License for XP is an upgrade license ONLY and cannot be used as the original license on a new computer.

     

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

     

    More bad news:  please note that the mgadiag utility is identifying your installation of Office XP Pro w/Front Page as being Nongenuine (Office Status:  114 means nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand either genuine Office software or a refund.  In any case, please uninstall the nongenuine Office XP Pro w/Front Page installation from your computer. 

     

    Luckily, the solution to your problem is simple.  The Certificate of Authenticity (CoA) affixed to the case of the computer will tell you which edition of XP came with the computer.

     

    If the computer has a CoA for XP Pro, try using the Key Updater Utility  http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx to genuine-ize your nongenuine installation of XP Pro. 

     

    If the computer has a CoA for any other edition of XP, use the recovery solution supplied by Dell to replace the nongenuine volume installation of XP Pro with the genuine OEM installation of Windows.  Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the hard disk.  If the computer does not have Dell PC Restore by Symantec installed, your other option is to use the Dell OS Reinstallation CD.  If you do not have the Reinstallation CD supplied by Dell, you can order the CD for many Dell models directly from Dell for a reasonably modest fee, usually around $15.  If they cannot help you, try http://www.restoredisks.com

     

    Wednesday, August 1, 2007 1:29 PM