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Deploying UR8 to clients RRS feed

  • Question

  • Good day,

    I'm doing unattended installs of CRM 5 including the latest Update Rollup 8. The client itself is installing ok, and works fine. However, the UR fails because (as reported by the install log):
    "10:34:10|   Info| Exception occurred when retrieving revision from registry. Error message is: The following registry key cannot be opened: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0C524DC1-0409-0050-8121-88490F4D5549}.."

    As the error states, that reg key does not exist. So CRM is also not present in 'Programs and Features'. I'm doing a typical way of installing the client, so I'm not sure why, in doing so - it would not create the Uninstall reg key?
    SetupClient.exe /q /l C:\[path]\CRM5OfflineClient.log

    The Update command-line I'm using (from within the unpacked update):
    crmupdatewrapper.exe /q /log "C:\[path]\CRM5UR8.log"

    Also tried using "msiexec /p" with the .msp of the update.

    Manually running the UpdateWrapper, .EXE or .MSP rather than from a command line, return a similar error. I'm considering creating that key before doing the Update Rollup, and pushing that key just prior to the rollup, but that seems a backdoor way to do so, I'd rather do as intended. I've also read that a Language Pack is needed before installing any rollups, but it fails because it's looking for the same non-existent Uninstall registry key.



    • Edited by dan614b Tuesday, July 10, 2012 4:16 PM corrected command-line
    Tuesday, July 10, 2012 3:06 PM

Answers

  • Hi,

    Did you install rollup 6 before moving onto Rollup 8? Once you install all your rollups, just restart the server and clear temporary Internet files. hope it works fine.

    Regards

    RVB


    Rudravarma Batta

    • Marked as answer by dan614b Tuesday, July 10, 2012 8:10 PM
    Tuesday, July 10, 2012 3:30 PM

All replies

  • Hi,

    Did you install rollup 6 before moving onto Rollup 8? Once you install all your rollups, just restart the server and clear temporary Internet files. hope it works fine.

    Regards

    RVB


    Rudravarma Batta

    • Marked as answer by dan614b Tuesday, July 10, 2012 8:10 PM
    Tuesday, July 10, 2012 3:30 PM
  • Hi,

    The server is already at UR8. I'm pushing the client and the current rollup out to a group of new users. Is UR6 needed first on the clients as well?

    Thanks.

    Tuesday, July 10, 2012 3:41 PM
  • Ok, that seems to be the case. Kinda a cryptic way of the log to say so it seems, but appreciate your response, Rudra.
    Tuesday, July 10, 2012 8:10 PM
  • Hi Dan,

    UR6 is Prerequisite for UR8. Please see the below thread.

    http://social.microsoft.com/Forums/lt/crm/thread/980aaa0b-f15f-4b7c-8f8f-f9fadfef87ff

    Please mark it if it helps you.

    Regards

    RVB


    Rudravarma Batta

    Wednesday, July 11, 2012 8:37 AM