Registration issue with new version of software loaded RRS feed

  • Question

  • I have been a Windows Live OneCare 2.0 customer for a few years now.  I just re-newed and registered my annual software - purchased from Office Max and loaded on two of my PCs.  I removed the old version and installed the new version 2.0.  All successfully loaded and re-started computers.  Both computers are saying I need to re-new my expired software.  I prefer not to start over.  How can I get this mistaken error off both of my computers since new software loaded?


    Please help, I obviously don't want the protection to stop working due to this message.


    Thanks for the assistance!

    Thursday, October 16, 2008 10:53 PM


  • You did not need to uninstall/reinstall. You simply needed to renew with the retail key.

    Now that you reinstalled, by activating with the same LiveID, the new install inherited the subscription status of the existing subscription and you were not prompted for payment or a retail PIN/Key.


    Go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.


    If you encounter any problems, contact support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2



    Friday, October 17, 2008 12:15 AM