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installing one care to a 2nd computer RRS feed

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    i understand i can install windows live one care up to 3 computers.  it will not let me install to a 2nd computer. both are brand new computers with vista.  installed fine on the 1st computer but wont on the 2nd

     

     

    Tuesday, September 23, 2008 7:20 PM

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  • What happens when you attempt to install on the second computer. Is there an error message? Error number?

     

    Tuesday, September 23, 2008 8:37 PM
    Moderator
  • I've moved your post to the install and activation topic folder.

     

    If you mean that you can't activate on the 2nd computer, make sure that you are activating with the same LiveID used for the first PC (email address). The key can only be used once and your subscription is tied to the original LiveID.

    If you are having another problem with installation:

    See this post for the KB article to troubleshoot install problems - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Wednesday, September 24, 2008 1:54 PM
    Moderator
  • i have been unable to complete the installation on a 2nd PC.  when i click "Finish" it requires my key and then tells me that it is not needed.  Then it tells me to click "Activate Again".  I cannot locate this.

    Friday, October 24, 2008 4:52 AM
  •  CorbyD wrote:

    i have been unable to complete the installation on a 2nd PC.  when i click "Finish" it requires my key and then tells me that it is not needed.  Then it tells me to click "Activate Again".  I cannot locate this.

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    -steve

    Tuesday, October 28, 2008 2:39 PM
    Moderator