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Error installing RRS feed

  • Question

  • I just bought a Welland ME-601J E-Sata HDD Dock.
    It came with some software to enable a one touch backup function, and it installs fine in Vista, also in XP on one of my other machines, but it refuses to install on the machine I need it on :|

    It keeps giving me the following error.

    http://welbot.cottages.polycount.com/error.jpg

    The whole chunk of text in the scrolling text box is as follows.

    Error Code: -5009 : 0x8002802b
    Error Information:
    >Ctor\ObjectWrapper.cpp (163)
    >Ctor\ObjectWrapper.cpp (402)
    >Kernel\Component.cpp (1163)
    >Kernel\CABFile.cpp (389)
    >SetupDLL\SetupDLL.cpp (1541)
    PAPP:OTB
    PVENDOR:welland (http://www.welland.com)
    PGUID:0B8FE30C-D5B2-4453-B26B-E9BED2D11423
    $11.50.0.42618PAK
    @Windows XP Service Pack 3 (2600) IE 7.0.6000.16705


    Now I've contacted Welland, which is actually www.welland.com.tw (surprise surprise) and they inform me that it's an OS problem and not their software. Which I guess I agree with since it worked on my other XP machine, but their only suggestion was to format/re-install. Surely there must be another way. Re-install is just not an option at this point.
    Could this be something to do with Install Shield perhaps? Or is it definitly a windows issue? If so, any help would be greatly appreciated.

    Wednesday, August 27, 2008 7:36 AM

Answers

  • Hi dondalinger,

    i'm not exactly sure if which side is the problem to begin with. :-) There can be so many different cases for a software environment.
    We will have to regard that as an exception that either side wasn't aware of.

    Are you using Windows XP Service Pack 3?? If yes, you can get more help from here. http://forums.microsoft.com/TechNet/ShowForum.aspx?ForumID=2010&SiteID=17
    You will get more help from them as this section of the forum is setup to provide support for Singapore local developers program.

    Cheers,
    Dennis Chung | IT Pro Evangelist | Microsoft Singapore
    http://pingdennis.com
    Tuesday, September 9, 2008 3:39 AM