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Sudden Genuine Office Validation blue star RRS feed

  • Question

  • I am now suddenly required to Validate Office and it fails.
    PC = Dell 8200
    Purchase Date = Nov 2002
    Office XP Professional with Publisher Version 2002 bundled with PC from Dell.
    PC has never been for repair, if fact it has never left the house since purchased.
    Have been to the following sites:-
    http://www.microsoft.com/genuine
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en
    http://go.microsoft.com/fwlink/?linkid=52012

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 55277-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {0830A4F1-6919-49B5-93AE-C67935C2AE88}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.105.35
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 101
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Professional - 101 Not Activated
    Microsoft Publisher 2002 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_3E121E02-532-80004005_3E121E02-288-80004005_3E121E02-523-80004005_3E121E02-288-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0830A4F1-6919-49B5-93AE-C67935C2AE88}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>55277-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-448486026-2437969446-162025716</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8200               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="3"/><Date>20020913000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>819C3AE70184C052</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell DIMENSION 8200</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.105.35"/><File Name="WgaLogon.dll" Version="1.7.18.5"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>385A2F2EE4184DA</Val><Hash>M2ldnRArn939KrljzBu57MVc1Ik=</Hash><Pid>54186-OEM-1792484-93805</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>51ABECED9FC69A</Val><Hash>kVGTGRKVoJAIXDslibovKVloabA=</Hash><Pid>54197-OEM-1691954-93805</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 8000:Dell Inc|8000:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    I have the original CD's with a COA lableled:-
    DELL
    Office XP pro w/ Publisher2002 EN Au/NZ

    Looking at the dump above it appears Office is not activated. I am sure I activated the software when I first purchased the PC. I have just now gone thru all products (Access, Excel, Powerpoint, Publisher and Word) and when I try and activate them, a message is returned saying "This product has already been activated".

    What gives?

    Regards

    Saturday, April 25, 2009 2:08 AM

Answers

  • Hello DunnyLou,

    There have been a lot of customers reporting the same thing as you have:  on a longtime activated and validated installation of Genuine Office XP, all of a sudden OGA validation tells you that Office XP is not activated, but Office XP thinks it is.

    So far, a very effective, quick, and easy-to-do solution has been to follow Method 2 in this MS KB article:  http://support.microsoft.com/default.aspx/kb/903275/en-us

    Please do so and post back to let us know if it worked for you.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by DunnyLou Saturday, April 25, 2009 6:44 AM
    Saturday, April 25, 2009 5:26 AM

All replies

  • Hello DunnyLou,

    There have been a lot of customers reporting the same thing as you have:  on a longtime activated and validated installation of Genuine Office XP, all of a sudden OGA validation tells you that Office XP is not activated, but Office XP thinks it is.

    So far, a very effective, quick, and easy-to-do solution has been to follow Method 2 in this MS KB article:  http://support.microsoft.com/default.aspx/kb/903275/en-us

    Please do so and post back to let us know if it worked for you.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by DunnyLou Saturday, April 25, 2009 6:44 AM
    Saturday, April 25, 2009 5:26 AM
  • Thanks Dan

    That worked.  So easy when you know how.

    Regards
    Saturday, April 25, 2009 6:45 AM