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Computer running non genuine windows message started appearing RRS feed

  • Question

  • Hello,

    my laptop is several years old and came with windows 7 installed. Have been regularly downloading updates, but now get a non genuine windows message. I've tried the resolve online button, but it doesn't do anything.  If I go to computer properties under windows activation it just says windows is activated and no option to re input product key  Help please.

    Thanks

    Sunday, July 5, 2015 8:23 AM

Answers

  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

     Once saved, run the tool.

    Click on the Continue button, which will produce the report.

     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.x

      - in your own thread, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, July 5, 2015 10:11 AM
    Moderator