Install CRM 2011 client failed

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  Can you post the contents of C:\Documents and Settings\liuy\Local Settings\Application Data\Microsoft\MSCRM\Logs\crm50clientmsi.log?

  Wednesday, June 8, 2011 7:28 PM
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  The message is from the crm50clientmsi.log.

  Friday, June 10, 2011 5:34 AM
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  I believe you have posted the contents of crm50setup.log.  What I'm asking for is crm50clientmsi.log

  Toward the end of what you posted is a line that reads...

  15:54:03| Info| CmdLine: <msiexec /i "C:\i386\Client.msi" /q INSTALLLEVEL="3" INSTALLTYPE="INSTALL"

  That line is saying that the installer is kicking off another MSI and that MSI is the part that actually installs the client.  It seems something went wrong during Client.msi.  That same line points to the log file crm50clientmsi.log.  That log file should give you a better idea what went wrong.

  If you look in the C:\Documents and Settings\liuy\Local Settings\Application Data\Microsoft\MSCRM\Logs directory, you'll see several log files.  You should take a look at each.

  • Proposed as answer by Donna EdwardsMVP Sunday, June 12, 2011 4:32 PM
  • Marked as answer by Donna EdwardsMVP Saturday, June 18, 2011 10:45 PM

  Friday, June 10, 2011 1:49 PM
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  Thanks, Kreed.

  In the crm50clientmsi.log, I found the following.

  Action start 15:54:18: InstallFinalize.
  MSI (s) (68:1C) [15:54:21:565]: Product: Microsoft Dynamics CRM 2011 for Microsoft Office Outlook -- Error 1308. Source file not found: C:\i386\PFiles\MSCRM\Client\res\web\_imgs\ico_internet_leads.gif.  Verify that the file exists and that you can access it.

  Error 1308. Source file not found: C:\i386\PFiles\MSCRM\Client\res\web\_imgs\ico_internet_leads.gif.  Verify that the file exists and that you can access it.
  Action ended 15:54:21: InstallFinalize. Return value 3.
  Action ended 15:54:22: INSTALL. Return value 3.
  MSI (s) (68:1C) [15:54:22:158]: Product: Microsoft Dynamics CRM 2011 for Microsoft Office Outlook -- Installation failed.

  MSI (s) (68:1C) [15:54:22:158]: Windows Installer installed the product. Product Name: Microsoft Dynamics CRM 2011 for Microsoft Office Outlook. Product Version: 5.0.9688.0. Product Language: 1033. Installation success or error status: 1603.

  It looks some files are missing from my install package(download by someone else before). I have to re-download the CRM2011-Client-ENU-i386.exe. It is owrking now.

   

  • Marked as answer by Donna EdwardsMVP Saturday, June 18, 2011 10:44 PM

  Tuesday, June 14, 2011 3:33 AM
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  hi Guys..
  
  I have been beatiing myself over the head on this one, Ihave tired just about everythign I can think of

  here is my error.  I'm running vita x 64  (i know dump vista..) on this machine. (running as admin, custom settings etc)

  *********

  
  CAPACK: CAPack::InvokeManagedCustomAction(Microsoft.Crm.Setup.Client!Microsoft.Crm.Setup.Client.ClientSetup.EditMapiSvc)
  CAPACK: Extracting custom action to temporary directory: C:\Windows\Installer\MSI32AD.tmp-\
  CAPACK: Binding to CLR version v4.0.30319
  CustomActionProxy.InvokeCustomAction(Microsoft.Crm.Setup.Client!Microsoft.Crm.Setup.Client.ClientSetup.EditMapiSvc)
  Calling custom action Microsoft.Crm.Setup.Client!Microsoft.Crm.Setup.Client.ClientSetup.EditMapiSvc
  Exception thrown by custom action:
  System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.UnauthorizedAccessException: Access to the path 'C:\Windows\SysWOW64\MapiSvc.inf' is denied.
     at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
     at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath)
     at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options)
     at Microsoft.Crm.Setup.Client.ClientSetup.EditMapiSvc(Session session)
     --- End of inner exception stack trace ---
     at System.RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at System.RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object parameters, CultureInfo culture, Boolean skipVisibilityChecks)
     at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object parameters, CultureInfo culture)
     at Microsoft.WindowsInstaller.CustomActionProxy.InvokeCustomAction(Int32 sessionHandle, String entryPoint)
  CAPACK: Failed to invoke custom action method. Error code 0x80131604
  Action ended 16:19:32: InstallFinalize. Return value 3.
  Action ended 16:19:40: INSTALL. Return value 3.
  MSI (s) (8C:1C) [16:19:40:345]: Product: Microsoft Dynamics CRM 2011 for Microsoft Office Outlook -- Installation failed.

  ---

  Matt Katzer, KAMIND IT | www.getoffice365now.com | www.kamind.net email: mkatzer@kamind.com

  Friday, September 23, 2011 11:44 PM
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  One suggestion I found is to turn off UAC and then give yourself permission to this file (even if you are an admin).

  Check this link: http://www.vistax64.com/microsoft-office/52821-ms-office-2003-error-1913-mapisvc-inf.html

  It doesn't discuss CRM specifically, but it does deal with the file that you are unable to access.

  If that doesn't work, you may want to start a new thread since this one is already marked as answered.

  Good luck

  Monday, September 26, 2011 2:32 PM