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Computer not running genuine windows RRS feed

  • Question

  • Hello,

    I could really use your help.  I continue to get an error message when I try to update windows (code 80096001) "windows update encountered an unknown error" and I'm constantly getting the message "this computer is not running genuine windows".  These and more problems all began to occur when I got a virus.  Virus has been removed but computer still has problems.  I've spent hours trying to fix and troubleshoot and just can't figure it out.  I would be so grateful if someone would help me!  Below is the diagnostic report.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {7D4C9C6C-ABE0-44A3-AFEC-E45C2272CF1D}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Deborah\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7D4C9C6C-ABE0-44A3-AFEC-E45C2272CF1D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-1713715466-1152328207-2526134804</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 960                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="5"/><Date>20100430000000.000000+000</Date></BIOS><HWID>C0F33A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600400-02-1033-7600.0000-2572010
    Installation ID: 001723560003887911802040922461804330422900278510055745
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4K27
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/22/2012 12:23:19 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000003EFFF
    Event Time Stamp: 5:21:2012 12:18
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watadminsvc.exe
    Tampered File: %systemroot%\system32\wat\watweb.dll
    Tampered File: %systemroot%\system32\wat\npwatweb.dll
    Tampered File: %systemroot%\system32\wat\watux.exe
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys
    Tampered File: %systemroot%\system32\drivers\spldr.sys


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEA6GEoEHhGyOsqReS1pswcf5x19KhMWA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   B10K   
      FACP DELL   B10K   
      HPET DELL   B10K   
      BOOT DELL   B10K   
      MCFG DELL   B10K   
      SSDT DELL st_ex
      ASF! DELL   B10K   
      TCPA DELL   B10K   
      ____ DELL   B10K   
      SLIC DELL   B10K   

    Tuesday, May 22, 2012 7:33 AM

Answers

  • "debilulu" wrote in message news:6c7ab04e-d756-4645-9fd3-e7dc4ef28477...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {7D4C9C6C-ABE0-44A3-AFEC-E45C2272CF1D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Deborah\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7D4C9C6C-ABE0-44A3-AFEC-E45C2272CF1D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-1713715466-1152328207-2526134804</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 960                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="5"/><Date>20100430000000.000000+000</Date></BIOS><HWID>C0F33A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600400-02-1033-7601.0000-1432012
    Installation ID: 001723560003887911802040922461804330422900278510055745
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4K27
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 6/2/2012 2:31:44 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000003EFFF
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watadminsvc.exe
    Tampered File: %systemroot%\system32\wat\watweb.dll
    Tampered File: %systemroot%\system32\wat\npwatweb.dll
    Tampered File: %systemroot%\system32\wat\watux.exe
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys
    Tampered File: %systemroot%\system32\drivers\spldr.sys


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEA6GEoEHhGyOsqReS1pswcf5x19KhMWA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B10K  
      FACP   DELL    B10K  
      HPET   DELL    B10K  
      BOOT   DELL    B10K  
      MCFG   DELL    B10K  
      SSDT   DELL  st_ex
      ASF!   DELL    B10K  
      TCPA   DELL    B10K  
      ____   DELL    B10K  
      SLIC   DELL    B10K  

     
     
    I think there's a certificate missing somewhere - but I have no idea where to even look :(
     
    I think this one is beyond me at the moment -  at least not without a lot more research.
     
    I suggest that you either try a repair install of Windows (Repair Install ), or go to WGA support for assistance.
     
     
     
    Outside North America:
     
    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!    
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 3, 2012 1:40 PM
    Moderator

All replies

  • "debilulu" wrote in message news:c1b2f99e-d51f-464f-b3ec-556aedb11a6a...

    Hello,

    I could really use your help.  I continue to get an error message when I try to update windows (code 80096001) "windows update encountered an unknown error" and I'm constantly getting the message "this computer is not running genuine windows".  These and more problems all began to occur when I got a virus.  Virus has been removed but computer still has problems.  I've spent hours trying to fix and troubleshoot and just can't figure it out.  I would be so grateful if someone would help me!  Below is the diagnostic report.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001


    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 960                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="5"/><Date>20100430000000.000000+000</Date></BIOS


    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: P4K27
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/22/2012 12:23:19 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000003EFFF

    Event Time Stamp: 5:21:2012 12:18
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watadminsvc.exe
    Tampered File: %systemroot%\system32\wat\watweb.dll
    Tampered File: %systemroot%\system32\wat\npwatweb.dll
    Tampered File: %systemroot%\system32\wat\watux.exe
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys
    Tampered File: %systemroot%\system32\drivers\spldr.sys


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
     

    This is an unusual set of tampers - although very similar to a common set.
    Please first try recreating the Licensing Store.
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Reboot and Post back with a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 22, 2012 9:02 AM
    Moderator
  • Great!  Thanks for your help!  I received a prompt that Windows was activated successfully, so I think that's a good thing!  However, I was still not able to update it.  Here is the new diagnostic.  Thanks again. :)

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {7D4C9C6C-ABE0-44A3-AFEC-E45C2272CF1D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Deborah\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7D4C9C6C-ABE0-44A3-AFEC-E45C2272CF1D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-1713715466-1152328207-2526134804</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 960                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="5"/><Date>20100430000000.000000+000</Date></BIOS><HWID>C0F33A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600400-02-1033-7601.0000-1432012
    Installation ID: 001723560003887911802040922461804330422900278510055745
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4K27
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/22/2012 11:34:31 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000003EFFF
    Event Time Stamp: 5:21:2012 12:18
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watadminsvc.exe
    Tampered File: %systemroot%\system32\wat\watweb.dll
    Tampered File: %systemroot%\system32\wat\npwatweb.dll
    Tampered File: %systemroot%\system32\wat\watux.exe
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys
    Tampered File: %systemroot%\system32\drivers\spldr.sys


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEA6GEoEHhGyOsqReS1pswcf5x19KhMWA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   B10K   
      FACP DELL   B10K   
      HPET DELL   B10K   
      BOOT DELL   B10K   
      MCFG DELL   B10K   
      SSDT DELL st_ex
      ASF! DELL   B10K   
      TCPA DELL   B10K   
      ____ DELL   B10K   
      SLIC DELL   B10K   

    Tuesday, May 22, 2012 6:36 PM
  • "debilulu" wrote in message news:17c6a469-11aa-45b7-a67c-222020bd1d22...

    Great!  Thanks for your help!  I received a prompt that Windows was activated successfully, so I think that's a good thing!  However, I was still not able to update it.  Here is the new diagnostic.  Thanks again. :)

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {7D4C9C6C-ABE0-44A3-AFEC-E45C2272CF1D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Deborah\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7D4C9C6C-ABE0-44A3-AFEC-E45C2272CF1D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-1713715466-1152328207-2526134804</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 960                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="5"/><Date>20100430000000.000000+000</Date></BIOS><HWID>C0F33A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600400-02-1033-7601.0000-1432012
    Installation ID: 001723560003887911802040922461804330422900278510055745
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4K27
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/22/2012 11:34:31 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000003EFFF
    Event Time Stamp: 5:21:2012 12:18
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watadminsvc.exe
    Tampered File: %systemroot%\system32\wat\watweb.dll
    Tampered File: %systemroot%\system32\wat\npwatweb.dll
    Tampered File: %systemroot%\system32\wat\watux.exe
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys
    Tampered File: %systemroot%\system32\drivers\spldr.sys


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEA6GEoEHhGyOsqReS1pswcf5x19KhMWA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL  B10K  
      FACP DELL  B10K  
      HPET DELL  B10K  
      BOOT DELL  B10K  
      MCFG DELL  B10K  
      SSDT DELL st_ex
      ASF! DELL  B10K  
      TCPA DELL  B10K  
      ____ DELL  B10K  
      SLIC DELL  B10K  

     
     
    You still have the same problem :(
     
    Please run the following commands in an Elevated Command Prompt
     
    net start cryptsvc
    sc qc cryptsvc
     
    post the results
     
      Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 22, 2012 7:46 PM
    Moderator
  • Here is the result:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net start cryptsvc
    The requested service has already been started.

    More help is available by typing NET HELPMSG 2182.


    C:\Windows\system32>net start cryptsvc
    The requested service has already been started.

    More help is available by typing NET HELPMSG 2182.


    C:\Windows\system32>
    C:\Windows\system32>sc qc cryptsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: cryptsvc
            TYPE               : 20  WIN32_SHARE_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\svchost.exe -k NetworkService
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : Cryptographic Services
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT Authority\NetworkService

    C:\Windows\system32>

    Saturday, May 26, 2012 12:11 AM
  • Try this - I need the EAXCT wording of any error message you get in response.

    1) Click the Start button
    2) Type cmd in the Start Search field
    3) At the top the Start window, you will see cmd.exe
    4) Right Click cmd.exe and select Run as Administrator
    5) Type: %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
    Note: You can also copy the command line and paste at command prompt and hit enter.

    6) Hit the Enter key
    7) Reboot 2 times

    run another MGADiag report and post the results


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Saturday, May 26, 2012 10:06 AM
    Moderator
  • Error message:

    On a computer running Microsoft Windows non-core edition, run 'slui.exe0x2a0xBBA' to display the error text.

    Error 0xBBA

    I will now reboot twice and post another diagnostic

    Tuesday, May 29, 2012 6:15 AM
  • And here's the latest diagnostic:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {7D4C9C6C-ABE0-44A3-AFEC-E45C2272CF1D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Deborah\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7D4C9C6C-ABE0-44A3-AFEC-E45C2272CF1D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-1713715466-1152328207-2526134804</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 960                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="5"/><Date>20100430000000.000000+000</Date></BIOS><HWID>C0F33A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600400-02-1033-7601.0000-1432012
    Installation ID: 001723560003887911802040922461804330422900278510055745
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4K27
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/28/2012 11:47:46 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000003EFFF
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watadminsvc.exe
    Tampered File: %systemroot%\system32\wat\watweb.dll
    Tampered File: %systemroot%\system32\wat\npwatweb.dll
    Tampered File: %systemroot%\system32\wat\watux.exe
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys
    Tampered File: %systemroot%\system32\drivers\spldr.sys


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEA6GEoEHhGyOsqReS1pswcf5x19KhMWA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B10K  
      FACP   DELL    B10K  
      HPET   DELL    B10K  
      BOOT   DELL    B10K  
      MCFG   DELL    B10K  
      SSDT   DELL  st_ex
      ASF!   DELL    B10K  
      TCPA   DELL    B10K  
      ____   DELL    B10K  
      SLIC   DELL    B10K  

    Tuesday, May 29, 2012 6:49 AM
  • (Sorry - posted the instructions for the wrong OS!)

    Please run the following commands and post the results.

    %windir%\System32\slmgr.vbs /ilc %windir%\System32\spp\tokens\ppdlic\Security-SPP-ppdlic.xrm-ms

    DIR %windir%\System32\spp\tokens\ppdlic /od


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, May 29, 2012 10:19 AM
    Moderator
  • After running that command the message that came up was :

    License file

    c:\windows\system32\spp\tokens\ppdlic\security-spp-ppdlic.xrm-ms installed successfully

    Wednesday, May 30, 2012 3:05 AM
  • And this was the most recent diagnostic:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {7D4C9C6C-ABE0-44A3-AFEC-E45C2272CF1D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Deborah\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7D4C9C6C-ABE0-44A3-AFEC-E45C2272CF1D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-1713715466-1152328207-2526134804</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 960                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="5"/><Date>20100430000000.000000+000</Date></BIOS><HWID>C0F33A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600400-02-1033-7601.0000-1432012
    Installation ID: 001723560003887911802040922461804330422900278510055745
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4K27
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/29/2012 8:12:07 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000003EFFF
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watadminsvc.exe
    Tampered File: %systemroot%\system32\wat\watweb.dll
    Tampered File: %systemroot%\system32\wat\npwatweb.dll
    Tampered File: %systemroot%\system32\wat\watux.exe
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys
    Tampered File: %systemroot%\system32\drivers\spldr.sys


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEA6GEoEHhGyOsqReS1pswcf5x19KhMWA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B10K  
      FACP   DELL    B10K  
      HPET   DELL    B10K  
      BOOT   DELL    B10K  
      MCFG   DELL    B10K  
      SSDT   DELL  st_ex
      ASF!   DELL    B10K  
      TCPA   DELL    B10K  
      ____   DELL    B10K  
      SLIC   DELL    B10K  

    Wednesday, May 30, 2012 3:11 AM
  • "debilulu" wrote in message news:ac249cf2-429d-4bd4-a2b1-341b031d36d4...

    And this was the most recent diagnostic:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=

      

     
     
    Thanks - please run the following commands
     
    DIR %windir%\System32\spp\tokens\ppdlic /od
     
    post the results, then run the following command in an Elevated Command Prompt.
     
    C:\windows\system32\slmgr.vbs /rilc
     
    wait for the popup and reboot
     
    post a new MGADiag report.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 30, 2012 10:32 AM
    Moderator
  • Hi Noel,

    Thank you for your patience in helping me resolve this!  I ran the first command but it wouldn't let me copy the results to post them.

    I then ran the second command and here are the diagnostic results.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {7D4C9C6C-ABE0-44A3-AFEC-E45C2272CF1D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Deborah\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7D4C9C6C-ABE0-44A3-AFEC-E45C2272CF1D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-1713715466-1152328207-2526134804</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 960                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="5"/><Date>20100430000000.000000+000</Date></BIOS><HWID>C0F33A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600400-02-1033-7601.0000-1432012
    Installation ID: 001723560003887911802040922461804330422900278510055745
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4K27
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/31/2012 1:40:37 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000003EFFF
    Event Time Stamp: 5:30:2012 20:12
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watadminsvc.exe
    Tampered File: %systemroot%\system32\wat\watweb.dll
    Tampered File: %systemroot%\system32\wat\npwatweb.dll
    Tampered File: %systemroot%\system32\wat\watux.exe
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys
    Tampered File: %systemroot%\system32\drivers\spldr.sys


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEA6GEoEHhGyOsqReS1pswcf5x19KhMWA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B10K  
      FACP   DELL    B10K  
      HPET   DELL    B10K  
      BOOT   DELL    B10K  
      MCFG   DELL    B10K  
      SSDT   DELL  st_ex
      ASF!   DELL    B10K  
      TCPA   DELL    B10K  
      ____   DELL    B10K  
      SLIC   DELL    B10K  

    Thursday, May 31, 2012 8:42 AM
  • "debilulu" wrote in message news:13b79757-7b83-478b-ac91-6ea444ce573a...

    Hi Noel,

    Thank you for your patience in helping me resolve this!  I ran the first command but it wouldn't let me copy the results to post them.

    I then ran the second command and here are the diagnostic results.

     

     
     
    Wouldn't let you copy? - there's no good reason why that should happen.
     
    did you follow my instructions?
    <quote>
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
    </quote>
     
    .... or are you saying that it didn't paste? - which is more likely to be a problem with the forum itself, rather than anything else.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, May 31, 2012 9:31 AM
    Moderator
  • Sorry - I missed the part 3 where you showed how to copy it.  Here are the results:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Deborah>DIR %windir%\System32\spp\tokens\ppdlic /od
     Volume in drive C is OS
     Volume Serial Number is 0ABB-EF10

     Directory of C:\Windows\System32\spp\tokens\ppdlic

    07/13/2009  06:25 PM             3,023 ACLUIFileFolderTool-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,013 appid-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,019 ChangeDesktopBackground-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,022 DirectExperience-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,010 DNS-Client-license-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,056 feclient-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,184 GroupPolicy-License-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,133 IASLicensing-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,133 LSA-License-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,044 MathRecognizerEventsLicensing-ppdlic.xrm-
    ms
    07/13/2009  06:25 PM             3,351 MCLicense-ppdlic.xrm-ms
    07/13/2009  06:25 PM             2,998 MediaCenter-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,292 Microsoft-Windows-AuxiliaryDisplay-ppdlic
    .xrm-ms
    07/13/2009  06:25 PM             3,867 Microsoft-Windows-Core-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,573 Microsoft-Windows-DesktopWindowManager-Co
    re-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,030 Microsoft-Windows-DOT11PREF-ppdlic.xrm-ms

    07/13/2009  06:25 PM             3,118 Microsoft-Windows-Fax-Common-ppdlic.xrm-m
    s
    07/13/2009  06:25 PM             3,175 Microsoft-Windows-InternetConnectionShari
    ngConfig-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,049 Microsoft-Windows-NetworkBridge-ppdlic.xr
    m-ms
    07/13/2009  06:25 PM             3,144 Microsoft-Windows-OfflineFiles-Core-ppdli
    c.xrm-ms
    07/13/2009  06:25 PM             3,105 Microsoft-Windows-QWAVE-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,039 Microsoft-Windows-SensorsLicense-ppdlic.x
    rm-ms
    07/13/2009  06:25 PM             3,194 MicrosoftWindowsSafeDocsMain-ppdlic.xrm-m
    s
    07/13/2009  06:25 PM             3,030 MobilePCMobilityCenter-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,048 MobilePCPresentationSettings-ppdlic.xrm-m
    s
    07/13/2009  06:25 PM             3,160 msac3enc-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,379 msmpeg2adec-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,162 msmpeg2enc-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,391 msmpeg2vdec-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,097 NetworkProjection-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,028 NetworkSecurity-ppdlic.xrm-ms
    07/13/2009  06:25 PM             2,987 OMD-API-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,011 parentalcontrols-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,221 PeerDist-Common-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,318 PeerToPeerBase-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,003 Personalization-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,074 PhotoMinFeature-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,053 Printing-Spooler-Core-Localspl-Licensing-
    ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,160 Printing-Spooler-Core-Spoolss-Licensing-p
    pdlic.xrm-ms
    07/13/2009  06:25 PM             3,033 Printing-Spooler-Pmc-Licensing-ppdlic.xrm
    -ms
    07/13/2009  06:25 PM             3,011 provsvc-license-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,116 RasBase-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,230 SecureStartupFeature-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,074 Security-SPP-Component-SKU-OCUR-ppdlic.xr
    m-ms
    07/13/2009  06:25 PM             3,030 Security-SPP-UX-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,003 shell-homegroup-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,026 Shell-InBoxGames-FreeCell-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,022 Shell-InBoxGames-Hearts-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,032 Shell-InBoxGames-Minesweeper-ppdlic.xrm-m
    s
    07/13/2009  06:25 PM             3,032 Shell-InBoxGames-PurblePlace-ppdlic.xrm-m
    s
    07/13/2009  06:25 PM             3,026 Shell-InBoxGames-Shanghai-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,028 Shell-InBoxGames-Solitaire-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,040 Shell-InBoxGames-SpiderSolitaire-ppdlic.x
    rm-ms
    07/13/2009  06:25 PM             3,052 Shell-MultiplayerInboxGames-Backgammon-pp
    dlic.xrm-ms
    07/13/2009  06:25 PM             3,048 Shell-MultiplayerInboxGames-Checkers-ppdl
    ic.xrm-ms
    07/13/2009  06:25 PM             3,044 Shell-MultiplayerInboxGames-Common-ppdlic
    .xrm-ms
    07/13/2009  06:25 PM             3,044 Shell-MultiplayerInboxGames-Spades-ppdlic
    .xrm-ms
    07/13/2009  06:25 PM             3,034 Shell-PremiumInBoxGames-Chess-ppdlic.xrm-
    ms
    07/13/2009  06:25 PM             3,023 shell32-license-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,035 SLC-Component-SKU-OCUR-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,229 SMBServer-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,015 SnippingToolLicensing-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,013 StickyNotesLicensing-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,035 TabletPC-MathInputLicensing-ppdlic.xrm-ms

    07/13/2009  06:25 PM             3,009 TabletPC-tabbtn-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,139 TabletPC-UIHub-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,046 TabletPCCoreInkRecognitionLicensing-ppdli
    c.xrm-ms
    07/13/2009  06:25 PM             3,112 TabletPCInputPanel-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,043 TabletPCInputPersonalization-ppdlic.xrm-m
    s
    07/13/2009  06:25 PM             3,240 TabletPCPlatformInput-core-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,375 TerminalServices-DeviceRedirection-Licens
    es-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,067 TerminalServices-RemoteApplications-Clien
    tSku-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,084 TerminalServices-RemoteConnectionManager-
    UiEffects-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,011 VirtualPC-licensing-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,011 VirtualXP-licensing-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,198 volmgrx-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,028 WindowsSearchComponent-ppdlic.xrm-ms
    07/13/2009  06:25 PM             3,019 WorkstationService-ppdlic.xrm-ms
    11/20/2010  05:33 AM             4,848 Kernel-ppdlic.xrm-ms
    11/20/2010  05:33 AM            16,601 Security-SPP-Component-SKU-Ultimate-ppdli
    c.xrm-ms
    11/20/2010  05:33 AM             3,787 Security-SPP-ppdlic.xrm-ms
    11/20/2010  05:33 AM             3,092 TabletPCAccessories-ppdlic.xrm-ms
    11/20/2010  05:33 AM             4,518 TerminalServices-RemoteConnectionManager-
    License-ppdlic.xrm-ms
    11/20/2010  05:33 AM             3,123 WMPPlayer-ppdlic.xrm-ms
    02/24/2011  10:47 PM             3,065 explorer-ppdlic.xrm-ms
    06/09/2011  12:04 AM    <DIR>          .
    06/09/2011  12:04 AM    <DIR>          ..
                  85 File(s)        281,385 bytes
                   2 Dir(s)  128,766,033,920 bytes free

    C:\Users\Deborah>

    Friday, June 1, 2012 5:50 PM
  • "debilulu" wrote in message news:db36848e-0bdc-4b30-881f-9bedc391fa56...

    Sorry - I missed the part 3 where you showed how to copy it.  Here are the results:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Deborah>DIR %windir%\System32\spp\tokens\ppdlic /od
    Volume in drive C is OS
    Volume Serial Number is 0ABB-EF10

    Directory of C:\Windows\System32\spp\tokens\ppdlic

     

    C:\Users\Deborah>

    That all looks fine.
    run the following command in an Elevated Command Prompt.
    C:\windows\system32\slmgr.vbs /rilc
    wait for the popup and reboot
     
    run another MGADiag report and post it.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 1, 2012 6:32 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {7D4C9C6C-ABE0-44A3-AFEC-E45C2272CF1D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Deborah\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7D4C9C6C-ABE0-44A3-AFEC-E45C2272CF1D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-1713715466-1152328207-2526134804</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 960                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="5"/><Date>20100430000000.000000+000</Date></BIOS><HWID>C0F33A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600400-02-1033-7601.0000-1432012
    Installation ID: 001723560003887911802040922461804330422900278510055745
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4K27
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 6/2/2012 2:31:44 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000003EFFF
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watadminsvc.exe
    Tampered File: %systemroot%\system32\wat\watweb.dll
    Tampered File: %systemroot%\system32\wat\npwatweb.dll
    Tampered File: %systemroot%\system32\wat\watux.exe
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys
    Tampered File: %systemroot%\system32\drivers\spldr.sys


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEA6GEoEHhGyOsqReS1pswcf5x19KhMWA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B10K  
      FACP   DELL    B10K  
      HPET   DELL    B10K  
      BOOT   DELL    B10K  
      MCFG   DELL    B10K  
      SSDT   DELL  st_ex
      ASF!   DELL    B10K  
      TCPA   DELL    B10K  
      ____   DELL    B10K  
      SLIC   DELL    B10K  

    Saturday, June 2, 2012 9:32 PM
  • "debilulu" wrote in message news:6c7ab04e-d756-4645-9fd3-e7dc4ef28477...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {7D4C9C6C-ABE0-44A3-AFEC-E45C2272CF1D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Deborah\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7D4C9C6C-ABE0-44A3-AFEC-E45C2272CF1D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-1713715466-1152328207-2526134804</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 960                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="5"/><Date>20100430000000.000000+000</Date></BIOS><HWID>C0F33A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600400-02-1033-7601.0000-1432012
    Installation ID: 001723560003887911802040922461804330422900278510055745
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4K27
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 6/2/2012 2:31:44 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000003EFFF
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watadminsvc.exe
    Tampered File: %systemroot%\system32\wat\watweb.dll
    Tampered File: %systemroot%\system32\wat\npwatweb.dll
    Tampered File: %systemroot%\system32\wat\watux.exe
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys
    Tampered File: %systemroot%\system32\drivers\spldr.sys


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEA6GEoEHhGyOsqReS1pswcf5x19KhMWA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B10K  
      FACP   DELL    B10K  
      HPET   DELL    B10K  
      BOOT   DELL    B10K  
      MCFG   DELL    B10K  
      SSDT   DELL  st_ex
      ASF!   DELL    B10K  
      TCPA   DELL    B10K  
      ____   DELL    B10K  
      SLIC   DELL    B10K  

     
     
    I think there's a certificate missing somewhere - but I have no idea where to even look :(
     
    I think this one is beyond me at the moment -  at least not without a lot more research.
     
    I suggest that you either try a repair install of Windows (Repair Install ), or go to WGA support for assistance.
     
     
     
    Outside North America:
     
    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!    
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 3, 2012 1:40 PM
    Moderator