Error [0x80180104] when validating Office Home And Student 2007

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  Hello Timo,

   

  It appears your Microsoft Office Suite is showing as non-genuine.  Is the Office Suite a trial version which came pre-installed with your system?  Have you installed a trial version of Office Ultimate 2007?  You are receiving an error status 104 which is an unknown PID. This could be attributed to a Beta/Trial version of Office you previously installed and used. In turn maybe some of the remnants were left behind during the removal process. This may have caused the false positive error code 104.  Please use the Office disk and uninstall the software.   Once you have completed the above steps let’s try validating Office again at http://www.microsoft.com/genuine and clicking the “Validate Office” button.  After you have completed the Office removal process and validation is still failing please follow the steps below:

  1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.
  2) Download the tool: http://go.microsoft.com/fwlink/?linkid=52012   click RUN.
  3) When the tool loads, click “CONTINUE”.
  4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.
  5) From the Windows tab, click the COPY button.
  6) Please reply back to this post and PASTE the entire results into reply of this post. 
  We can take a look at it and offer you some suggestions as to how to resolve this issue.

   

  Thank you,

  Matt Prall, MS
  OGA Forum Manager

  Tuesday, January 29, 2008 4:35 PM
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  I am getting the exact same thing when I try and download templates.  I am able to use the Windows Update just fine.  One thing I should mention is that I am using Office 2007 Basic.  I performed the steps you requested above and here are the results:
  
  Diagnostic Report (1.7.0066.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: N/A
  Cached Validation Code: N/A
  Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
  Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
  Windows Product ID: 76487-OEM-2211906-00101
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 5.1.2600.2.00010100.2.0.pro
  CSVLK Server: N/A
  CSVLK PID: N/A
  ID: {7F881C8D-48C3-4A41-8806-BF799F52856D}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.7.59.1
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-171-1
  Resolution Status: N/A
  
  Notifications Data-->
  Cached Result: N/A
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 104 Unknown PID
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: FCEE394C-2989-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_B4D0AA8B-818-80070057
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{7F881C8D-48C3-4A41-8806-BF799F52856D}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-2880484566-1929813005-929136025</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq nx6325 (RM119UT#ABA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68TT2 Ver. F.06</Version><SMBIOSVersion major="2" minor="4"/><Date>20061221000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>3EC83707018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-0013-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Basic 2007</Name><Ver>12</Ver><Val>5246E1B721AEDB2</Val><Hash>fqgK+fVPiTrotEAJxGxO1m/+gVk=</Hash><Pid>89445-OEM-6472977-22872</Pid><PidType>4</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 
  
  
  

  Thursday, January 31, 2008 5:20 PM
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  Hello jbulick,

   

  Have you attempted to uninstall the trial version of Office that is currently installed on your system via Add/Remove Programs?  If so I would recommend completely removing any and all versions of Office on your machine and reinstalling them to see if this resolves the problem.  If you are still having issues after you uninstall Office then please rerun the MGA diagnostic tool and post the results here.

   

  Thank you,

  Matt Prall, MS
  OGA Forum Manager

  Thursday, January 31, 2008 5:25 PM