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New Office 2007 Pro Validates, Office 2003 does not RRS feed

  • Question

  • Purchased an academic version of office 2003 from San Diego State University for $20 which is no longer supported. I purchased Office Pro 2007 (without project, visio, one note, and front page) but I can't get access to Office updates. Don't want to get rid of my academic versions because now I'm in grad school and may need them. But why can't I get things like new templates and backgrounds for powerpoint? Here's what I've copied:

    Diagnostic Report (1.7.0039.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Detailed Status: N/A

    Cached / Grace status: N/A, N/A

    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT

    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=

    Windows Product ID: 76487-OEM-2211906-00102

    Windows Product ID Type: 2

    CSVLK Server: N/A

    CSVLK PID: N/A

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    ID: {A3BE39C4-FB48-4105-AE4F-17033591256F}(3)

    Is Admin: Yes

    Commit / Reboot / BRT: N/A, N/A, N/A

    WGA Version: Registered, 1.7.36.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-171-1

    Resolution Status: N/A

    Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.7.18.5

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    OGA Version: Registered, 1.6.21.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-531-645_77F760FE-152-80070002_7E90FEE8-175-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_B4D0AA8B-531-645_B4D0AA8B-531-645_025D1FF3-171-1_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{A3BE39C4-FB48-4105-AE4F-17033591256F}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2683600036-3248044149-557000771</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dimension 8400 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="3"/><Date>20041011000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>FD313A670184E073</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell</name><model>Dell DIMENSION 8400</model></SBID><OEM/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55560</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55560</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55704</Pid><PidType>14</PidType></Product><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>70172-640-0000106-55062</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>7AD37DA8A831F71</Val><Hash>ND/fV1xB3yYufPKV/ccUy+lWVcM=</Hash><Pid>89446-952-1536625-65185</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>

    Saturday, July 21, 2007 5:11 AM

Answers

  • Bauhaus,

     

     

    Thank you for posting your diagnostic information on the thread. Diagnostic results help our team analyze problems so we may find resolutions. 

     

     I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Microsoft Office and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer. Please work with who @ the university sold you the product. Print a copy of the diagnostic results and show them. 

     

         This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of MS Office is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and let them know MS Office is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses.  Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall the non-genuine installation to alleviate any complications.

               

    Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

               

    Thank you

    Stephen Holm

    WGA Forum Manager

    Tuesday, July 24, 2007 1:29 AM
  • Bauhaus,

     

    Curious where @ San Diego State did you purchase the software? Usually there is a central location how all students can make the purchase. In turn if you could remember this would help you to either recoup the $20 or better yet get the correct copy for which was intended. Also now that you are with another university have you inquired about a similiar program there? Again I hope all works out.  Take care. 

     

     

    STephen Holm, MS

    Tuesday, July 24, 2007 8:45 PM

All replies

  • Bauhaus,

     

     

    Thank you for posting your diagnostic information on the thread. Diagnostic results help our team analyze problems so we may find resolutions. 

     

     I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Microsoft Office and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer. Please work with who @ the university sold you the product. Print a copy of the diagnostic results and show them. 

     

         This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of MS Office is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and let them know MS Office is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses.  Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall the non-genuine installation to alleviate any complications.

               

    Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

               

    Thank you

    Stephen Holm

    WGA Forum Manager

    Tuesday, July 24, 2007 1:29 AM
  • I am no longer at San Diego State. I'm currently a graduate student at Seattle University. I wouldn't know where to begin trying to get in touch with the person who sold me the copy of Office 2003. Therefore, I'll just forgo the upgrades for Office 2007 until a point in time when I'm sure I won't need the other Microsoft applications. Thanks for your reply.
    Tuesday, July 24, 2007 10:12 AM
  • Bauhaus,

     

    Curious where @ San Diego State did you purchase the software? Usually there is a central location how all students can make the purchase. In turn if you could remember this would help you to either recoup the $20 or better yet get the correct copy for which was intended. Also now that you are with another university have you inquired about a similiar program there? Again I hope all works out.  Take care. 

     

     

    STephen Holm, MS

    Tuesday, July 24, 2007 8:45 PM