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Validate Genuine Windows License RRS feed

  • Question

  • I'm currently running Miscrosoft Office XP Pro. I've had no problems with it thus far. Today, I installed AVG anti-virus. When I started up my computer I noticed that my computer screen was black ... at the bottom of the screen there was a message that said that my computer did not pass Genuine Windows License Validation. My computer was purchased from Toshiba and all the disc that accompanied it are genuine. There is a COA sticker on the bottom of my computer as well. How can I restore my computer to run the way it's supposed to? Please help. Thank you.
    • Moved by Carey FrischMVP Thursday, January 28, 2010 8:23 PM Moved to relevant forum (From:Install, upgrade and activate)
    Thursday, January 28, 2010 7:57 PM

Answers

  • No reply from original poster.

    Closing thread as Answered.

    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, February 2, 2010 7:14 PM
    Tuesday, February 2, 2010 7:14 PM

All replies

  • In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuineoffice/thread/c1c98bdd-9953-4934-b5dd-0d88f3e3cb63 .

    6)    In a reply post, paste the Diagnostic Report.


    Please also explain if the issue is with Office or with Windows?

    Thank you,
    Darin mS

    Thursday, January 28, 2010 9:14 PM
  • No reply from original poster.

    Closing thread as Answered.

    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, February 2, 2010 7:14 PM
    Tuesday, February 2, 2010 7:14 PM