Visio 2016 - Shape Stencil not displaying properly

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  Hi
  
  I have been using Visio for years. However, for some reason under 'Shapes' I can only see the 'search shapes' box. If I click on 'more shapes' most of the time nothing happens! 
  
  Occasionally it displays the stencil shape window, as a floating window, that I am used to seeing permanently under the Stencil Shape menu - how do I get it back to permanently appear under the Stencil Shape view? 

  For some reason I am unable to upload a screenshot - says I need to verify my account, which I have done before and uploaded questions before. Very frustrating!

  Am I asking this in the wrong forum? If so, where is the right forum? Thanks.

  
  

  • Edited by Silhouette17 Tuesday, May 19, 2020 1:22 PM checking forum
  • Moved by SadiqhAhmed-MSFTMicrosoft employee Tuesday, May 19, 2020 3:16 PM For better audience

  Tuesday, May 19, 2020 1:21 PM