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Backup Can't Access External Drive

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Windows One Care question: My back up is not working on my master desktop in my family network. It says not able to see external drive and something is preventing back process. The other two on my home network back up fine. The main desktop has backed up fine over the past year. I have checked the backup questions and have seen the external drive is working properly in device manager. Anything you can suggest further for me?
- Split by JimR1Moderator Saturday, April 4, 2009 6:01 PM
Saturday, April 4, 2009 3:26 PM

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One of these Microsoft knowledge Base articles may help resolve the issue - http://support.microsoft.com/kb/943915 and - http://support.microsoft.com/kb/943909 If the issue persists please contact support. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
- Marked as answer by Stephen BootsMVP, Moderator Sunday, April 5, 2009 4:11 PM
Saturday, April 4, 2009 7:15 PM

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One of these Microsoft knowledge Base articles may help resolve the issue - http://support.microsoft.com/kb/943915 and - http://support.microsoft.com/kb/943909 If the issue persists please contact support. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
- Marked as answer by Stephen BootsMVP, Moderator Sunday, April 5, 2009 4:11 PM
Saturday, April 4, 2009 7:15 PM

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Please perform the below steps on the computer where the external drive is not detecting.
Open one care-->Change settings--->firewall tab--->Advanced settings--->Ports and protocols--->Check the ICMPv4 and click on Apply and OK.

Now, try to turn off and turn on the backup option. Then, try to change the backup location to External drive.

Monday, April 6, 2009 12:47 PM