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CRM 2011 issue with synchronization of inactive contacts RRS feed

  • Question

  • We are using Dynamics CRM2011 with an on-premise server and 3 clients, all Rollup 15. All clients are using Outlook 2010.

    After de-activating a contact in CRM and synchronise with Outlook, the regarding contact will be removed in Outlook, which is fine. But this works only for the user who did the de-activation. In all other user's Outlook contact lists, the regarding contact is still available, but now with an Outlook contact icon (instead of a CRM icon).

    Is it possible to arrange that inactive contacts in CRM will be removed in Outlook for all users?

    In CRM settings - Outlook filters - I have defined all active contacts. When I add the inactive contacts here, all inactive contacts appear in Outlook. That's not what I want.

    Tuesday, January 28, 2014 3:19 PM