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CRM 2011 Outlook Connector Installation Error on Windows 7 SP1 32 bit RRS feed

  • Question

  • Hi there

    I tried to install the CRM 2011 Outlook Connector on a user's machine today and the installation failed with the error:

    "Installation of Windows Identity Foundation failed. Exit code: 13. Result: The data is invalid."

    Subsequent to getting the error I downloaded the Windows Identity Foundation (6.1) from the Microsoft download site and tried to install that, but this also gives me some random error like "unknown data".

    I performed a repair of the .NET framework 4 installed on the machine, rebooted the machine and then tried installing CRM Outlook Connector again, same error.

    Does anything know how to get around this problem - I somehow suspect that it's a problem with the Windows Identify Foundation installation on a Windows 7 SP1 32 bit machine that is causing this problem.

    Has anyone else come across this?

    This is an extract of the crm50setup.log file:


    16:50:24|   Info| Bootstrap version: 5.0.9688.583.
    16:50:24|   Info| User: Rui.Jorge.
    16:50:24|   Info| Initializing COM.
    16:50:24|   Info| Initialized COM.
    16:50:24|   Info| Current OS Version: 6.1.7601
    16:50:24|   Info|   ServicePack: Service Pack 1
    16:50:24|   Info|   System Type: Workstation
    16:50:24|   Info|   Suite Mask: 0x0100
    16:50:25|   Info| IsIeInstalled=1
    16:50:25|   Info| .NET version found is 4.0.30319.0
    16:50:25|   Info| IsDotNetInstalled=1
    16:50:25|   Info| IsInstallerInstalled=1
    16:50:25|   Info| Windows Installer found is 5.0
    16:50:25|   Info| CIsVcRedistInstalled=1
    16:50:25|   Info| VCRedist with version 10.0.30319  is already installed
    16:50:25|   Info| Initializing COM.
    16:50:25|   Info| Initialized COM.
    16:50:25|   Info| Uninitializing COM.
    16:50:25|   Info| Uninitialized COM.
    16:50:25|   Info| IsDrWatsonInstalled=1
    16:50:25|   Info| .NET version found is 4.0.30319.0
    16:50:25|   Info| IsDotNetInstalled=1
    16:50:25|   Info| IsInstallerInstalled=1
    16:50:25|   Info| Windows Installer found is 5.0
    16:50:25|   Info| IsSqlCe32BitInstalled=1
    16:50:25|   Info| IsReportViewerControlInstalled=1
    16:50:25|   Info| IsGenevaInstalled=0
    16:50:25|   Info| Get the job key value BITSLocalTempDir as C:\Users\RUI~1.JOR\AppData\Local\Temp\MSCRM_{8E8D9C35-FF0B-4ECA-94CA-65AB62058E38} from the registry.

    16:50:25|   Info| Prereq component installer will use downloaded installer for Windows6.1-KB974405-x86.msu.
    16:50:25|   Info| Installer path for Windows Identity Foundation set to C:\Users\RUI~1.JOR\AppData\Local\Temp\MSCRM_{8E8D9C35-FF0B-4ECA-94CA-65AB62058E38}\Windows6.1-KB974405-x86.msu
    16:50:25|   Info| CIsIDCRL32Installed=0
    16:50:25|   Info| Prereq component installer will use downloaded installer for wllogin_32.msi.
    16:50:25|   Info| Installer path for Windows Live ID Sign-in Assistant set to C:\Users\RUI~1.JOR\AppData\Local\Temp\MSCRM_{8E8D9C35-FF0B-4ECA-94CA-65AB62058E38}\wllogin_32.msi
    16:50:26|   Info| GetSIDOfLoggedOnUser: Starting
    16:50:26|   Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
    16:50:26|   Info| GetSIDOfLoggedOnUser: return code = 1314
    16:50:26|   Info| Using the following Language Pack msi - C:\Users\rui.jorge\Desktop\Outlook Client\MUISetup_1033_i386.msi
    16:50:26|   Info| Initializing COM.
    16:50:26|   Info| Initialized COM.
    16:50:26|   Info| Querying current AutomaticUpdatesNotificationLevel
    16:50:26|   Info| Pausing Automatic Updates
    16:50:26|   Info| Automatic Updates paused
    16:50:26|   Info| Installing Windows Identity Foundation
    16:50:26|   Info| Log file: C:\Users\rui.jorge\AppData\Local\Microsoft\MSCRM\Logs\WindowsIdentityFoundation.log
    16:50:26|   Info| Launching external process:
    16:50:26|   Info|      CmdLine:  <wusa.exe "C:\Users\RUI~1.JOR\AppData\Local\Temp\MSCRM_{8E8D9C35-FF0B-4ECA-94CA-65AB62058E38}\Windows6.1-KB974405-x86.msu" /quiet /norestart>
    16:50:26|   Info|   WorkingDir: <C:\Users\RUI~1.JOR\AppData\Local\Temp\MSCRM_{8E8D9C35-FF0B-4ECA-94CA-65AB62058E38}>
    16:50:26|   Info| Installation of Windows Identity Foundation failed. Exit code: 13. Result: The data is invalid. 
    16:50:26|   Info| Resuming automatic updates
    16:50:27|   Info| Uninitializing COM.
    16:50:27|   Info| Uninitialized COM.
    16:50:27|   Info| Uninitializing COM.
    16:50:27|   Info| Uninitialized COM.
    16:50:27|   Info| === Setup bootstrap logging started 2011/11/23 04:50:27 PM ===
    16:50:27|   Info| Bootstrap version: 5.0.9688.583.
    16:50:27|   Info| User: Rui.Jorge.
    16:50:27|  Error| Installation of Microsoft Dynamics CRM for Outlook failed.

    Many thanks

    Wiechardt

    Wednesday, November 23, 2011 3:26 PM

All replies

  • Can you please copy/paste contents of WIF log file?

    16:50:26|   Info| Installing Windows Identity Foundation
    16:50:26|   Info| Log file: C:\Users\rui.jorge\AppData\Local\Microsoft\MSCRM\Logs\WindowsIdentityFoundation.log

    The exit code 13 is so generic so it is difficult to understand what could be the reason for the failure.

    Thanks 

    Harshit

    Wednesday, January 18, 2012 7:05 PM