MS outlook 2010 and CRM 2011 integration issue

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  Hi All,

  MS outlook 2010 32 bit is not integrating with CRM 2011 on premises.when click on "Configure MS dynamics for CRM Outlook " button within outlook 2010 it asks for Server URL.After providing URL it auto fills the  organization information.When click on OK ,setup stops almost at the middle of of the setup with the prompt

   

  "There is a problem communicating with the Microsoft Dynamics  CRM server.The server might be unavailable.Try again later. If problem persists contact your system administrator"

   

  When click on ok the other prompt pops up having below text

  "Cannot configure the organization for Microsoft dynamics CRM for outlook.Try to configure the organization again.If the problem
  persists ,contact your system administrator"

   23:21:58|   Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 5/31/2012 11:21:58 PM ===
  23:21:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
  23:21:58|   Info| Client Configuration Wizard Version      : 5.0.9690.1992
  23:21:58|   Info| Client Configuration Wizard LanguageID   : 1033
  23:21:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
  23:21:58|   Info| Query all rows in profile table
  23:21:58|   Info| Outlook is  initialized
  23:21:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
  23:21:58|   Info| Client Configuration Wizard Running Mode : Normal
  23:21:58|   Info| Configuration file Type : OnPremise.
  23:21:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
  23:21:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAvailableServiceIds
  23:21:58|   Info| Logon mapi store
  23:21:58|   Info| Logon admin service
  23:21:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
  23:21:58|   Info| Query all rows in msg service table
  23:21:58|   Info| Adding service id : {101a325b-b703-450e-878d-a7646774af64}
  23:21:58|   Info| Adding service id : {e841e868-9581-43a9-9fe6-4669f27f1b5c}
  23:21:58|   Info| Adding service id : {fd3155eb-9b1a-4e4d-81b2-1a8aff477342}
  23:21:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
  23:21:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.RemoveOrphanDatastoreIfNeeded
  23:21:58|   Info| Logon mapi store
  23:21:58|   Info| Logon admin service
  23:21:58|   Info| Query crm msg services in msg service table.
  23:21:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.RemoveOrphanDatastoreIfNeeded
  23:21:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
  23:21:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
  23:21:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
  23:21:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
  23:21:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
  23:21:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
  23:21:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
  23:22:10|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
  23:22:10|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
  23:22:10|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
  23:22:10|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
  23:22:18|   Info| Fill organization comboBox with server information.
  23:22:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
  23:22:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
  23:22:22|   Info| Action type : Add.
  23:22:22|   Info| Add GlobalRepositoryConfigurator.
  23:22:22|   Info| Add AddinConfigurator.
  23:22:22|   Info| Add OrganizationRepositoryConfigurator.
  23:22:22|   Info| Add PrimaryConfigurator.
  23:22:22|   Info| Add OutlookConfigurator.
  23:22:22|   Info| Add FinalConfiguratorConfigurator.
  23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
  23:22:22|   Info| Get action list.
  23:22:22|   Info| Get action total progress : 55.
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionEntry
  23:22:22|   Info| Action command type : Add.
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
  23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
  23:22:22|   Info| Deleted user application files.
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
  23:22:22|   Info| Copied registry values created by setup in HKLM to HKCU on configuration
  23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
  23:22:22|   Info| Set default settings to client configuration.
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
  23:22:22|   Info| ASP Net version key name : Software\Microsoft\ASP.NET\4.0.30319.0
  23:22:22|   Info| ASP Net install path : C:\Windows\Microsoft.NET\Framework\v4.0.30319\
  23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
  23:22:22|   Info| Created Crm allow list key.
  23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
  23:22:22|   Info| Set laptop client registry key values.
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
  23:22:22|   Info| No extended chars in http://xxxxxxx/xxxxxxxx/XRMServices/2011/Organization.svc were found. No need for short naming.
  23:22:22|   Info| Set platform root registry keys.
  23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
  23:22:22|   Info| Set platform root key value.
  23:22:22|   Info| Set user id registry key.
  23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
  23:22:22|   Info| Set configuration registry key values.
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
  23:22:22|   Info| Added SQM registry keys.
  23:22:22|   Info| Added SQM queue directory.
  23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
  23:22:22|   Info| Added SQM registry key values and directory.
  23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
  23:22:22|   Info| Enabled the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
  23:22:22|   Info| Deleted the resiliency keys under Software\Microsoft\Office
  23:22:22|   Info| Deleted the resiliency keys under Software\Microsoft\Office
  23:22:22|   Info| Deleted the resiliency keys under Software\Microsoft\Office
  23:22:22|   Info| Deleted the resiliency keys under Software\Microsoft\Office
  23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
  23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
  23:22:22|   Info| Registered the form region for IPM.Note in Office registry hive.
  23:22:22|   Info| Registered the form region for IPM.Appointment in Office registry hive.
  23:22:22|   Info| Registered the form region for CRM.Task in Office registry hive.
  23:22:22|   Info| Registered the form region for CRM.Contact in Office registry hive.
  23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
  23:22:22|   Info| Created Crm integrate key.
  23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
  23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
  23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
  23:22:22|   Info| Set org-based registry values.
  23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
  23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
  23:22:22|   Info| Set Primary Org values.
  23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
  23:22:22|   Info| Logon mapi store
  23:22:22|   Info| Logon admin service
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
  23:22:22|   Info| Query all rows in msg service table
  23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
  23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
  23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
  23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime
  23:22:42|  Error| Exception : Server was unable to process request.    at Microsoft.Crm.MapiStore.DataStore.WaitInitialized()
     at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
     at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
     at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
  23:22:42|  Error| Exception : Server was unable to process request.
  23:22:43|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Unconfigure
  23:22:43|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Unconfigure
  23:22:43|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Unconfigure
  23:22:43|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.RemoveContextValues
  23:22:44|   Info| Delete org-based registry keys.
  23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.RemoveContextValues
  23:22:44|   Info| Remove org-based registry values.
  23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Unconfigure
  23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Unconfigure
  23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveFixedRegistryValuesAction
  23:22:44|   Info| Removed the form region for IPM.Note in Office registry hive.
  23:22:44|   Info| Removed the form region for IPM.Appointment in Office registry hive.
  23:22:44|   Info| Removed the form region for CRM.Task in Office registry hive.
  23:22:44|   Info| Removed the form region for CRM.Contact in Office registry hive.
  23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveFixedRegistryValuesAction
  23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveIntegrationKey
  23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveIntegrationKey
  23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmRibbonAddinRegistryValuesAction
  23:22:44|   Info| Removed the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
  23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
  23:22:44|   Info| Deleted the resiliency keys under Software\Microsoft\Office
  23:22:44|   Info| Deleted the resiliency keys under Software\Microsoft\Office
  23:22:44|   Info| Deleted the resiliency keys under Software\Microsoft\Office
  23:22:44|   Info| Deleted the resiliency keys under Software\Microsoft\Office
  23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
  23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmRibbonAddinRegistryValuesAction
  23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Unconfigure
  23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Unconfigure
  23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.StopApplicationHosterAction
  23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.StopApplicationHosterAction
  23:22:44|   Info| Stopped application hoster.
  23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveApplicationhosterSettings
  23:22:44|   Info| Deleted Application hoster registry value.
  23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveApplicationhosterSettings
  23:22:44|   Info| Removed application hoster settings.
  23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
  23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
  23:22:44|   Info| Deleted user application files.
  23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveSQMRegkeysAndDirectory
  23:22:44|   Info| Removed SQM registry keys.
  23:22:44|   Info| Removed SQM queue directory.
  23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveSQMRegkeysAndDirectory
  23:22:44|   Info| Removed SQM registry key values and directory.
  23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveConfigurationRegistryValuesAction
  23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveLaptopClientRegistryValues
  23:22:44|   Info| Deleted Crm allow list key.
  23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveLaptopClientRegistryValues
  23:22:44|   Info| Removed Laptop client registry keys.
  23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveConfigurationRegistryValuesAction
  23:22:44|   Info| Removed Crm client registry keys.
  23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Unconfigure
  23:22:44|  Error| Failed to configure Microsoft Dynamics CRM for Outlook with XXXXX.
  23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
  23:22:44|  Error| Exception : Cannot configure the organization for Microsoft Dynamics CRM for Outlook. Try to configure the organization again. If the problem persists, contact your system administrator.    at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute(ActionCommand command, ServerInfo serverInfo)
     at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__3(Object sender, RunWorkerCompletedEventArgs e)
  
  Regards,

  KC

  Sunday, June 3, 2012 4:50 AM