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MS outlook 2010 and CRM 2011 integration issue RRS feed

  • Question

  • Hi All,

    MS outlook 2010 32 bit is not integrating with CRM 2011 on premises.when click on "Configure MS dynamics for CRM Outlook " button within outlook 2010 it asks for Server URL.After providing URL it auto fills the  organization information.When click on OK ,setup stops almost at the middle of of the setup with the prompt

     

    "There is a problem communicating with the Microsoft Dynamics  CRM server.The server might be unavailable.Try again later. If problem persists contact your system administrator"

     

    When click on ok the other prompt pops up having below text

    "Cannot configure the organization for Microsoft dynamics CRM for outlook.Try to configure the organization again.If the problem
    persists ,contact your system administrator"

     23:21:58|   Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 5/31/2012 11:21:58 PM ===
    23:21:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
    23:21:58|   Info| Client Configuration Wizard Version      : 5.0.9690.1992
    23:21:58|   Info| Client Configuration Wizard LanguageID   : 1033
    23:21:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
    23:21:58|   Info| Query all rows in profile table
    23:21:58|   Info| Outlook is  initialized
    23:21:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
    23:21:58|   Info| Client Configuration Wizard Running Mode : Normal
    23:21:58|   Info| Configuration file Type : OnPremise.
    23:21:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
    23:21:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAvailableServiceIds
    23:21:58|   Info| Logon mapi store
    23:21:58|   Info| Logon admin service
    23:21:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    23:21:58|   Info| Query all rows in msg service table
    23:21:58|   Info| Adding service id : {101a325b-b703-450e-878d-a7646774af64}
    23:21:58|   Info| Adding service id : {e841e868-9581-43a9-9fe6-4669f27f1b5c}
    23:21:58|   Info| Adding service id : {fd3155eb-9b1a-4e4d-81b2-1a8aff477342}
    23:21:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    23:21:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.RemoveOrphanDatastoreIfNeeded
    23:21:58|   Info| Logon mapi store
    23:21:58|   Info| Logon admin service
    23:21:58|   Info| Query crm msg services in msg service table.
    23:21:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.RemoveOrphanDatastoreIfNeeded
    23:21:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
    23:21:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
    23:21:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
    23:21:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
    23:21:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
    23:21:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
    23:21:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
    23:22:10|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
    23:22:10|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
    23:22:10|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
    23:22:10|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
    23:22:18|   Info| Fill organization comboBox with server information.
    23:22:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
    23:22:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
    23:22:22|   Info| Action type : Add.
    23:22:22|   Info| Add GlobalRepositoryConfigurator.
    23:22:22|   Info| Add AddinConfigurator.
    23:22:22|   Info| Add OrganizationRepositoryConfigurator.
    23:22:22|   Info| Add PrimaryConfigurator.
    23:22:22|   Info| Add OutlookConfigurator.
    23:22:22|   Info| Add FinalConfiguratorConfigurator.
    23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
    23:22:22|   Info| Get action list.
    23:22:22|   Info| Get action total progress : 55.
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionEntry
    23:22:22|   Info| Action command type : Add.
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
    23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
    23:22:22|   Info| Deleted user application files.
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
    23:22:22|   Info| Copied registry values created by setup in HKLM to HKCU on configuration
    23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
    23:22:22|   Info| Set default settings to client configuration.
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
    23:22:22|   Info| ASP Net version key name : Software\Microsoft\ASP.NET\4.0.30319.0
    23:22:22|   Info| ASP Net install path : C:\Windows\Microsoft.NET\Framework\v4.0.30319\
    23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
    23:22:22|   Info| Created Crm allow list key.
    23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
    23:22:22|   Info| Set laptop client registry key values.
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
    23:22:22|   Info| No extended chars in http://xxxxxxx/xxxxxxxx/XRMServices/2011/Organization.svc were found. No need for short naming.
    23:22:22|   Info| Set platform root registry keys.
    23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
    23:22:22|   Info| Set platform root key value.
    23:22:22|   Info| Set user id registry key.
    23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
    23:22:22|   Info| Set configuration registry key values.
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
    23:22:22|   Info| Added SQM registry keys.
    23:22:22|   Info| Added SQM queue directory.
    23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
    23:22:22|   Info| Added SQM registry key values and directory.
    23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
    23:22:22|   Info| Enabled the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    23:22:22|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    23:22:22|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    23:22:22|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    23:22:22|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
    23:22:22|   Info| Registered the form region for IPM.Note in Office registry hive.
    23:22:22|   Info| Registered the form region for IPM.Appointment in Office registry hive.
    23:22:22|   Info| Registered the form region for CRM.Task in Office registry hive.
    23:22:22|   Info| Registered the form region for CRM.Contact in Office registry hive.
    23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
    23:22:22|   Info| Created Crm integrate key.
    23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
    23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
    23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
    23:22:22|   Info| Set org-based registry values.
    23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
    23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
    23:22:22|   Info| Set Primary Org values.
    23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
    23:22:22|   Info| Logon mapi store
    23:22:22|   Info| Logon admin service
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    23:22:22|   Info| Query all rows in msg service table
    23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
    23:22:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
    23:22:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime
    23:22:42|  Error| Exception : Server was unable to process request.    at Microsoft.Crm.MapiStore.DataStore.WaitInitialized()
       at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
       at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
       at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
    23:22:42|  Error| Exception : Server was unable to process request.

    23:22:43|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Unconfigure
    23:22:43|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Unconfigure
    23:22:43|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Unconfigure
    23:22:43|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.RemoveContextValues
    23:22:44|   Info| Delete org-based registry keys.
    23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.RemoveContextValues
    23:22:44|   Info| Remove org-based registry values.
    23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Unconfigure
    23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Unconfigure
    23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveFixedRegistryValuesAction
    23:22:44|   Info| Removed the form region for IPM.Note in Office registry hive.
    23:22:44|   Info| Removed the form region for IPM.Appointment in Office registry hive.
    23:22:44|   Info| Removed the form region for CRM.Task in Office registry hive.
    23:22:44|   Info| Removed the form region for CRM.Contact in Office registry hive.
    23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveFixedRegistryValuesAction
    23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveIntegrationKey
    23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveIntegrationKey
    23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmRibbonAddinRegistryValuesAction
    23:22:44|   Info| Removed the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
    23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    23:22:44|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    23:22:44|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    23:22:44|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    23:22:44|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmRibbonAddinRegistryValuesAction
    23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Unconfigure
    23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Unconfigure
    23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.StopApplicationHosterAction
    23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.StopApplicationHosterAction
    23:22:44|   Info| Stopped application hoster.
    23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveApplicationhosterSettings
    23:22:44|   Info| Deleted Application hoster registry value.
    23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveApplicationhosterSettings
    23:22:44|   Info| Removed application hoster settings.
    23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
    23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
    23:22:44|   Info| Deleted user application files.
    23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveSQMRegkeysAndDirectory
    23:22:44|   Info| Removed SQM registry keys.
    23:22:44|   Info| Removed SQM queue directory.
    23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveSQMRegkeysAndDirectory
    23:22:44|   Info| Removed SQM registry key values and directory.
    23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveConfigurationRegistryValuesAction
    23:22:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveLaptopClientRegistryValues
    23:22:44|   Info| Deleted Crm allow list key.
    23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveLaptopClientRegistryValues
    23:22:44|   Info| Removed Laptop client registry keys.
    23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveConfigurationRegistryValuesAction
    23:22:44|   Info| Removed Crm client registry keys.
    23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Unconfigure
    23:22:44|  Error| Failed to configure Microsoft Dynamics CRM for Outlook with XXXXX.
    23:22:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
    23:22:44|  Error| Exception : Cannot configure the organization for Microsoft Dynamics CRM for Outlook. Try to configure the organization again. If the problem persists, contact your system administrator.    at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute(ActionCommand command, ServerInfo serverInfo)
       at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__3(Object sender, RunWorkerCompletedEventArgs e)


    Regards,

    KC

    Sunday, June 3, 2012 4:50 AM

All replies

  • Hello,

    Did you try to sync the CRM Outlook Client with another environment (Test/Dev..)?

    If it is not possible, try creating new Temp Organization and sync the Client with the new created org.

    Sunday, June 3, 2012 8:52 AM
  • Hi,

    Yup........ the same result.

    Regards,

    KC

    Sunday, June 3, 2012 10:56 PM
  • Have you updated both Outlook client and CRM to UR8?

    The postings on this site are solely my own and do not represent or constitute Hitachi Solutions' positions, views, strategies or opinions.

    Tuesday, June 5, 2012 6:43 PM
  • Yes they are updated to UR 8

    MS dynamics CRM outlook client version : 5.0.9690.2243

    MS dynamics CRM 2011 version :5.0.9690.2243 DB version 5.0.9690.2243
    Tuesday, June 5, 2012 8:43 PM
  • I have the same issue..Any luck!!

    Please post if you find anything

    Thursday, June 7, 2012 4:49 PM