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Can't Install 90-day free trial

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I cannot install the Live One Care 90-day free trial in my XP, SP2 computer. I get this error message:

       Installation cannot continue.

   Network problems are preventing Windows Live One Care installation from continuing at this time.

   Error ID 0014-80072EFD

I have a high speed Internet connection that is working. This error message has appeared yesterday & today.

I once had Windows Live One Care in my computer, but when they upgraded to version 2, it would no longer work. My file system is FAT 32. I would like to get back to using Windows Live One Care.

Monday, February 18, 2008 6:39 PM

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Error 0014 is a download error, meaning that something is interfering with the download from the servers. It may be a temporary network issue or it may be some conflicting software on your side.
See this post for the KB article to troubleshoot install problems - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2

If you are still unable to get past the 0014 error, please contact OneCare support for help -

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
-steve

Tuesday, February 19, 2008 1:05 AM

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Error 0014 is a download error, meaning that something is interfering with the download from the servers. It may be a temporary network issue or it may be some conflicting software on your side.
See this post for the KB article to troubleshoot install problems - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2

If you are still unable to get past the 0014 error, please contact OneCare support for help -

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
-steve

Tuesday, February 19, 2008 1:05 AM

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I resolved the problem by first uninstalling the McAfee Security Center program. After that, I was able to download the Windows Live One Care 90-day free trial. Now, I will purchase version 2 at retail, when I see a sale.

Friday, February 22, 2008 1:46 AM
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Excellent, Jack. Thanks for letting us know what resolved it.

-steve

Friday, February 22, 2008 2:39 PM

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